PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ctrip and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ctrip
Expedia

Ctrip and Expedia Overview

Total reviews 89 2281
Company responses 0 0
Issues resolved 0 12

Ctrip and Expedia Consumer Ratings

Rank
108 out of 577 in Travel Agencies category
106 out of 577 in Travel Agencies category
Customer service
95 in category
101 in category
Website
108 in category
86 in category
Product or Service Quality
100 in category
87 in category
Number of Destinations
76 in category
61 in category

Ctrip and Expedia Rating Details

Customer service
1.2 (42 reviews)
1.2 (653 reviews)
Reviewer's quote

...COM'S HAS THE WORST CUSTOMER SERVICE. Don't book with them, they're a scam. I have booked a flight for my brother, and the online check-in ticket number is invalid, and the "customer service" staff (we called several times) kept on saying "we will update you later with the new booking number"...

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15 am I was call customer service they told me if you want move another room My kids scared from cockroach thats why I moved to another room it was too much hassle for me take my all stuff from one room to another room with my kids and also at second day they didnt give me the room service and it...

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Website
1.6 (37 reviews)
2 (588 reviews)
Reviewer's quote

I frequently travel in the USA and China and any other website I use will tell me that a visa IS required for whatever country I am traveling to. While I don't fully blame ctrip for that, the series of events later are totally on ctrip. Since I got stuck in xiamen during my layover to Vietnam,...

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I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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Product or Service Quality
1.2 (34 reviews)
1.4 (526 reviews)
Reviewer's quote

no service at all, my connecting flight was changed without changing the first flight that left me no choice to amend the whole reservation and after I made amendment I realized that the revised flight was cancelled, I was no able to talk to a real person at all . ..

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Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

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Number of Destinations
2.1 (33 reviews)
2.5 (368 reviews)
Reviewer's quote

...send us booking number before we reply. :shock: F’off..

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Please call me at 562-556-3883 my flight is booked under phone number 562 739-0114 from Tijuana to Cancun round-trip..

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Ctrip and Expedia Pros and Cons

Pros
  • Price
  • English website
  • Easy to book flight tickets
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • No accountability
  • It is only good if you do not have to deal with customer service
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Ctrip and Expedia Most Positive Reviews

Top rated reviews
5

Ctrip has the lowest rate for both hotel and flight of domestic China. i've been with Ctrip for 2 yrs and it made me hap...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

I've been using Ctrip for 7 yrs and not yet got any problems with them. Just curious why there're some negative reviews...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Ctrip and Expedia Most Critical Reviews

Lowest rated reviews
1

I had the misfortune of booking my tickets through CTRIP and somehow the morning flight got changed to morning from afte...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I attempted to book a flight with Ctrip in January 2015. For some reason, which was not explained to me, my payment of...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Ctrip and Expedia Latest Reviews

Recent published reviews
1.5

TRIP.COM'S HAS THE WORST CUSTOMER SERVICE.
Don't book with them, they're a scam. I have booked a flight for my brother, a...

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No votes

My phone is not ringing? Is there a number I can call you back on?

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1

no service at all, my connecting flight was changed without changing the first flight that left me no choice to amend...

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1

I booked through expedia for the Tropitel Sahl Hasheesh hotel from 16 September 2020 until 23 September and a...

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Ctrip and Expedia Products and Services

Most reviewed product and services
  • Ctrip Flight Booking (39 reviews)
  • Ctrip Room Booking (9 reviews)
  • Ctrip Customer Care (5 reviews)
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (147 reviews)
  • Expedia Room Booking (139 reviews)