PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ctrip and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Ctrip and Expedia Overview

Total reviews
Company responses
Issues resolved

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 1893 reviews more than Ctrip received since Mar 29, 2011.

Ctrip and Expedia Consumer Ratings

96 out of 696 in Travel Agencies category
100 out of 696 in Travel Agencies category
Customer service
85 in category
103 in category
100 in category
72 in category
Product or Service Quality
90 in category
79 in category

According to consumer ratings and reviews, Ctrip ranks 4 points higher in the Travel Agencies category than Expedia. People gave Ctrip 1.3 stars for Customer service criterion in Travel Agencies category and it is 170 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Expedia has a higher rating than Ctrip. Regarding Product or Service Quality criterion, consumers gave Ctrip 1.3 stars and it is 65% greater than other in category. Expedia however was rated 1.4 stars and it is 69% greater than other in category.

Ctrip and Expedia Rating Details

Customer service
1.3 (37 reviews)
1.1 (512 reviews)
Reviewer's quote

Booked flight tickets with Ctrip for multiple flights through Europe last June. Flight Florence to Amsterdam was cancelled by KLM and we were re-routed to Bologna. It was 40 degrees in the evening. Phone calls to Ctrip yielded no outcome (we’ll get back to you OR We’ll getting back to you soon). 18...

Luc P

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
1.6 (32 reviews)
2 (478 reviews)
Reviewer's quote

I frequently travel in the USA and China and any other website I use will tell me that a visa IS required for whatever country I am traveling to. While I don't fully blame ctrip for that, the series of events later are totally on ctrip. Since I got stuck in xiamen during my layover to Vietnam,...

Brian L

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S
Product or Service Quality
1.3 (29 reviews)
1.4 (413 reviews)
Reviewer's quote

I made 2 flight bookings, both proceeded, payment taken.I didn’t check for a few days and found #2 flight cancelled??No prior adviceI asked for feedback - no reply. I complained to CTrip, and provided booking #They replied.... send us booking number before we reply. :shock:F’off..... I’ll book...


I purchased travel insurance through Expedia and had to cancel my trip in advance due to an emergency business meeting. TravelGuard gave me the run around from the start in submitting my claim. I submitted claim with verification of emergency meeting and they promptly refused claim. When I appealed...

Edward P

Ctrip and Expedia Pros and Cons

  • Price
  • Outstanding
  • English website
  • Price comparisons
  • Easy website
  • Lower price
  • Poor customer service
  • It is only good if you do not have to deal with customer service
  • Thieves
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Ctrip and Expedia Most Positive Reviews

Top rated reviews

Ctrip has the lowest rate for both hotel and flight of domestic China. i've been with Ctrip for 2 yrs and it made me hap...


I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Ctrip and Expedia Most Critical Reviews

Lowest rated reviews

I had the misfortune of booking my tickets through CTRIP and somehow the morning flight got changed to morning from afte...


Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Ctrip and Expedia Latest Reviews

Recent published reviews

I need to change my flight, Ive tried calling but the numeric option system doesnt work.

Read all 82 reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Ctrip and Expedia Products and Services

Most reviewed product and services
  • Ctrip Flight Booking (36 reviews)
  • Ctrip Room Booking (9 reviews)
  • Ctrip Customer Care (3 reviews)
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)