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Ctrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 70 TOTAL REVIEWS
  • $74.3K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.7
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
  • Price 2
  • Outstanding 1
  • English website 1

Customers don't like

  • Thieves4
  • Poor customer service4
  • It is only good if you do not have to deal with customer service4
  • Unreliable3
  • No accountability3
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1874 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service48
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1343522

it advertises on websites ... flights from singapore to shanghai for $48, down from $69.I clicked on the link and it went directly to Ctrip,then of course cheapest prices showed aprox. $500what a scam