PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cspire and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cspire
MetroPCS

Cspire and MetroPCS Overview

Total reviews 69 1434
Company responses 0 0
Issues resolved 0 3

Cspire and MetroPCS Consumer Ratings

Rank
262 out of 1460 in Telecommunications category
146 out of 1460 in Telecommunications category
Customer service
152 in category
149 in category
Billing Practices
154 in category
86 in category
Website
121 in category
133 in category
Product or Service Quality
106 in category
142 in category

Cspire and MetroPCS Rating Details

Customer service
1.6 (31 reviews)
1.6 (607 reviews)
Reviewer's quote

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which have zero customer service..

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...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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Billing Practices
1.7 (27 reviews)
2.1 (546 reviews)
Reviewer's quote

...When they were still billing me after 4 months I called. They said it was not listed as a BOGO phone in their files. I sent them a copy of my receipt where it had from them, in writing that it was a BOGO offer and there was a $200 discount...

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I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

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Website
2.2 (24 reviews)
2 (580 reviews)
Reviewer's quote

"Askus" is what handles the "Contact Us" part of the company's website. =================== From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Sent: Tuesday, August 04, 2015 1:09 PM To: Askus Subject: Contact Us: /link/ContactManage A user has submitted a comment/question from the website: From: ...

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I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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Product or Service Quality
2 (24 reviews)
2 (509 reviews)
Reviewer's quote

...My phone service has been suspended twice being that I went over the credit limit that I HAD ABSOLUTELY NO KNOWLEDGE OF. No one explained anything to me abt a credit limit...

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I paying for service thats not working and there's no customer service to help anymore. I dont thing we have to suffer or pay for shifty service. They're should be someone to assist with our problem or credit our account for no services..

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Cspire and MetroPCS Pros and Cons

Pros
  • Customer sales person was friendly
  • Great devices
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Customer serivce
  • Wireless coverage
  • Customer service
  • Service
  • Unprofessional service

Cspire and MetroPCS Most Positive Reviews

Top rated reviews
4.7

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which...

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5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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4.6

I went in to cspire to exchange my phone and the young lady that waited on me didn't put my SD CARD in my new phone. So...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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Cspire and MetroPCS Most Critical Reviews

Lowest rated reviews
1

Well here goes, another disappointing talk with C-Spire. Excuses, Excuses, Excuses. Not sure what gives C-Spire the...

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1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

Had billing issues that I could not resolve. Amount was less than $10 so they transferred me to a "Profit Assurance Spec...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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Cspire and MetroPCS Latest Reviews

Recent published reviews
1

Adjust as needed
I spoke to a Representative at CSpire about possible phone upgrade options (for free) and was told that...

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No votes

when will it be connected again? Just paid for it.

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4.4

Good help to start. But said they would call back and see if reset fixed problem but they never called back. By the way...

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No votes

Im still on hold, after quoted a 31 second wait time. Its been 12 minutes and counting

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Cspire and MetroPCS Products and Services

Most reviewed product and services
  • Cspire Phone Service (10 reviews)
  • Cspire Mobile Phone Service (9 reviews)
  • Cspire Shipping Service (1 review)
  • Metropcs Phone Service (220 reviews)
  • Metropcs Phone Plan (81 reviews)
  • Metropcs Mobile Phone Service (66 reviews)