PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cspire and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cspire
MetroPCS

Cspire and MetroPCS Overview

Total reviews
64
1423
Company responses
0
0
Issues resolved
0
3

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 1359 reviews more than Cspire received since Nov 30, 2011.

Cspire and MetroPCS Consumer Ratings

Rank
278 out of 1908 in Telecommunications category
129 out of 1908 in Telecommunications category
Customer service
172 in category
124 in category
Billing Practices
161 in category
76 in category
Website
124 in category
129 in category

According to consumer ratings and reviews, MetroPCS ranks 149 points higher in the Telecommunications category than Cspire. People gave Cspire 1.4 stars for Customer service criterion in Telecommunications category and it is 398 points higher than the worst rated brand in this category. At the same time, MetroPCS was rated 1.6 stars for Customer service criterion in this category and it is 446 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that MetroPCS has a higher rating than Cspire. Regarding Website criterion, consumers gave Cspire 2.1 stars and it is 78% greater than other in category. MetroPCS however was rated 2 stars and it is 77% greater than other in category.

Cspire and MetroPCS Rating Details

Customer service
1.4 (27 reviews)
1.6 (604 reviews)
Reviewer's quote

Cspire service is awful!! The Internet on my phone is slow and donot even try to watch a video because all it does is stop and start!!! Drops calls too! Also, I've called customer service few times and on hold for a lengthy time,just for the call to be dropped!! They never call back!! ..

PissedConsumer902177

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Saliha
Billing Practices
1.5 (24 reviews)
2.1 (543 reviews)
Reviewer's quote

...When they were still billing me after 4 months I called. They said it was not listed as a BOGO phone in their files. I sent them a copy of my receipt where it had from them, in writing that it was a BOGO offer and there was a $200 discount...

Alice G

I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

PissedConsumer1315509
Website
2.1 (22 reviews)
2 (577 reviews)
Reviewer's quote

"Askus" is what handles the "Contact Us" part of the company's website. =================== From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Sent: Tuesday, August 04, 2015 1:09 PM To: Askus Subject: Contact Us: /link/ContactManage A user has submitted a comment/question from the website: From: ...

PissedConsumer681995

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

Cspire and MetroPCS Pros and Cons

Pros
  • Customer sales person was friendly
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Customer serivce
  • Wireless coverage
  • Customer service
  • Service
  • Unprofessional service

Cspire and MetroPCS Most Positive Reviews

Top rated reviews
4.6

I went in to cspire to exchange my phone and the young lady that waited on me didn't put my SD CARD in my new phone. So...

5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

Cspire and MetroPCS Most Critical Reviews

Lowest rated reviews
1

Well here goes, another disappointing talk with C-Spire. Excuses, Excuses, Excuses. Not sure what gives C-Spire the...

1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

Cspire and MetroPCS Latest Reviews

Recent published reviews

Cspire has some very dishonest people working for them just ridiculous so I texted and ask a question,but when they...

Read all 64 reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

Cspire and MetroPCS Products and Services

Most reviewed product and services
  • Cspire Phone Service (10 reviews)
  • Cspire Mobile Phone Service (9 reviews)
  • Cspire Cell Phone Replacement (1 review)
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (167 reviews)
  • Metropcs Phone Plan (79 reviews)