PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cspire and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cspire
Directv

Cspire and Directv Overview

Total reviews 69 13294
Company responses 0 0
Issues resolved 0 41

Cspire and Directv Consumer Ratings

Rank
264 out of 1459 in Telecommunications category
255 out of 1459 in Telecommunications category
Customer service
148 in category
196 in category
Billing Practices
148 in category
162 in category
Product or Service Quality
106 in category
172 in category
Website
120 in category
187 in category

Cspire and Directv Rating Details

Customer service
1.6 (31 reviews)
1.4 (4291 reviews)
Reviewer's quote

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which have zero customer service..

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Prior to the ATT buyout, I was able to call and discuss pricing easily and positively with members of their customer service team. They always helped me find good discounts and credits, and were always very cordial and thankful of my time with DirecTV. Ever since ATT took over, customer service and...

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Billing Practices
1.7 (27 reviews)
1.7 (3571 reviews)
Reviewer's quote

...When they were still billing me after 4 months I called. They said it was not listed as a BOGO phone in their files. I sent them a copy of my receipt where it had from them, in writing that it was a BOGO offer and there was a $200 discount...

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...I find your billing practices sloppy and suspiciously close to unethical. This practice is a disgrace to the AT&T name. If you want to to repeat this again and again to get to at least a hundred words I will do so, but that requirement is as silly as your billing practices are terrible...

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Product or Service Quality
2 (24 reviews)
1.8 (3922 reviews)
Reviewer's quote

...My phone service has been suspended twice being that I went over the credit limit that I HAD ABSOLUTELY NO KNOWLEDGE OF. No one explained anything to me abt a credit limit...

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For the second month in a row I have been charged for service I never ordered! Im tired of being scammed by this company!!!..

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Website
2.2 (24 reviews)
1.9 (3683 reviews)
Reviewer's quote

"Askus" is what handles the "Contact Us" part of the company's website. =================== From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Sent: Tuesday, August 04, 2015 1:09 PM To: Askus Subject: Contact Us: /link/ContactManage A user has submitted a comment/question from the website: From: ...

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Cspire and Directv Pros and Cons

Pros
  • Customer sales person was friendly
  • Great devices
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Customer service
  • Customer serivce
  • Wireless coverage
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Cspire and Directv Most Positive Reviews

Top rated reviews
4.7

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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4.6

I went in to cspire to exchange my phone and the young lady that waited on me didn't put my SD CARD in my new phone. So...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Cspire and Directv Most Critical Reviews

Lowest rated reviews
1

Well here goes, another disappointing talk with C-Spire. Excuses, Excuses, Excuses. Not sure what gives C-Spire the...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

Had billing issues that I could not resolve. Amount was less than $10 so they transferred me to a "Profit Assurance Spec...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Cspire and Directv Latest Reviews

Recent published reviews
1

Adjust as needed
I spoke to a Representative at CSpire about possible phone upgrade options (for free) and was told that...

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1

For the second month in a row I have been charged for service I never ordered! Im tired of being scammed by this...

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4.4

Good help to start. But said they would call back and see if reset fixed problem but they never called back. By the way...

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3

I have been with Direct TV for close to 20 years. I decided in August 2020 that I was dropping Direct TV. I was told by...

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Cspire and Directv Products and Services

Most reviewed product and services
  • Cspire Phone Service (10 reviews)
  • Cspire Mobile Phone Service (9 reviews)
  • Cspire Shipping Service (1 review)
  • Directv Tv Service (2733 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1017 reviews)