PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and CSI Pros as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
1.5
CSI Pros
1.0
Uhaul
CSI Pros

Uhaul and CSI Pros Overview

Total reviews 989 47
Company responses 0 0
Issues resolved 11 0

Uhaul and CSI Pros Consumer Ratings

Rank
153 out of 1012 in Transportation and Logistics category
312 out of 1012 in Transportation and Logistics category
Customer service
140 in category
219 in category
Reliability
102 in category
166 in category
Product or Service Quality
111 in category
203 in category
Price Affordability
138 in category
210 in category

Uhaul and CSI Pros Rating Details

Customer service
1.3 (378 reviews)
1 (21 reviews)
Reviewer's quote

...I called in to lodge a complaint that took me 15 mins got a lady who said I needed to call customer service and she gave me a direct number. That number didn't even work. So we are not late for a delivery and this company has wasted a ton of my time...

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...Horrible customer service, horrible agents, basically expect nothing back from your claim..

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Reliability
1.3 (321 reviews)
1 (18 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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We used Van Lines of America for a move and they were awful. They lost and damaged items, were late arriving and they had no communication. We filed a claim with CSI and they needlessly delayed it for 4 months, then made a ridiculously low settlement offer and refused to make things right.

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Product or Service Quality
1.4 (308 reviews)
1 (19 reviews)
Reviewer's quote

...Uhaul show lack of organization and lack of interest to preserve the good service..

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...I want the value of my speakers that I no longer have to at least try to replace them even it is with something of less quality They are crooks of the worst kind and I will never deal with any company that associates with them..

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Price Affordability
1.7 (298 reviews)
1.1 (14 reviews)
Reviewer's quote

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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They quoted one price and once furniture loaded onto their truck, they increased the fee. They promised one delivery date and then reneged on that date. The 2 guys that made the delivery claimed not to work for InstaMovers but claimed to be subcontracted with no company name on their truck and...

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Uhaul and CSI Pros Pros and Cons

Pros
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
No votes
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Were very misleading scam artist
  • Trying to insult my intelligence
  • Scam they are running with the moving company and brokers

Uhaul and CSI Pros Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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No votes
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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No votes

Uhaul and CSI Pros Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

Moved from Miami to Ohio in June 2015, here it's April 2016 and still NO offer or indication of a forthcoming...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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1

EXTREMELY DISHONEST. They have multiple company names. They also go by victory moving. I was extremely impressed in the...

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Uhaul and CSI Pros Latest Reviews

Recent published reviews
2.2

You guys let someone else use my card and i wasnt present...i asked for my money back and a rep stated they would put...

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1.1

We used Van Lines of America for a move and they were awful. They lost and damaged items, were late arriving and they...

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1

I reserved my truck 1 month before I needed to use it. I paid in advance requested where I would like to pick it up. I...

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No votes

The movers broken half of my dishes and glasses also antique rocking chair and hutch and there moving truck slammed into...

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Uhaul and CSI Pros Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (81 reviews)
  • Uhaul Truck Rental Booking (39 reviews)
  • Csi Pros Claim (20 reviews)
  • Csi Pros Freight Claim (3 reviews)