PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and CSI Pros as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
CSI Pros

Uhaul and CSI Pros Overview

Total reviews
937
41
Company responses
2
0
Issues resolved
11
0

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 937 reviews. It is 896 reviews more than CSI Pros received since Apr 8, 2011.

Uhaul and CSI Pros Consumer Ratings

Rank
130 out of 1508 in Transportation and Logistics category
270 out of 1508 in Transportation and Logistics category
Customer service
123 in category
285 in category
Reliability
79 in category
261 in category
Product or Service Quality
101 in category
227 in category

According to consumer ratings and reviews, Uhaul ranks 140 points higher in the Transportation and Logistics category than CSI Pros. People gave Uhaul 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 265 points higher than the worst rated brand in this category. At the same time, CSI Pros was rated 1 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Uhaul has a higher rating than CSI Pros. Regarding Product or Service Quality criterion, consumers gave Uhaul 1.4 stars and it is 74% greater than other in category. CSI Pros however was rated 1 stars and it is 58% worse than other in category.

Uhaul and CSI Pros Rating Details

Customer service
1.3 (344 reviews)
1 (18 reviews)
Reviewer's quote

...The people that work there could also use some customer service training. Overall not a good store. Thumbs down to Uhaul...

Korynn

...Horrible customer service, horrible agents, basically expect nothing back from your claim..

PissedConsumer1536370
Reliability
1.3 (294 reviews)
1 (16 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

The movers for supperior moving & storage out of las vegas dropped a brand new washer. BROKE the leg off one of my dinning chairs lost the pieces to connect my sofa sectional ruined my fridge seals and lost the electrical connections and now its just sitting in my garage no longer being used. And...

Diane B
Product or Service Quality
1.4 (281 reviews)
1 (17 reviews)
Reviewer's quote

...The costumer service sucks!!!! This *** transferred me to the claims department after I told her Ive already spoke to them but she was too lazy to deal with me . Im taking this to the news . Anyone else a victim of theft via uhaul storage comment on this...

Terryann M

...I want the value of my speakers that I no longer have to at least try to replace them even it is with something of less quality They are crooks of the worst kind and I will never deal with any company that associates with them..

Donald M

Uhaul and CSI Pros Pros and Cons

Pros
  • Disliked unwillingness to resolve issues dropping the ball
  • Precision automotive ceres ca kayla
  • Equipment
No votes
Cons
  • Customer service
  • Service
  • Idiotic management in the sales and reservations call center
  • Were very misleading scam artist
  • Trying to insult my intelligence
  • Fake insurance

Uhaul and CSI Pros Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

No votes

Uhaul and CSI Pros Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

1

Moved from Miami to Ohio in June 2015, here it's April 2016 and still NO offer or indication of a forthcoming...

Uhaul and CSI Pros Latest Reviews

Recent published reviews
3

My son is trying to travel home from California to Georgia. He had a reservation for a 4 x 8 U-Haul trailer and went pic...

Read all 937 reviews
1

Hercules Movers Houston, TX incompetent. Hijacked my things because the slacker movers did not know how to process a...

Read all 41 reviews

Uhaul and CSI Pros Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)
  • Csi Pros Claim (16 reviews)
  • Csi Pros Customer Care (4 reviews)
  • Csi Pros Freight Claim (3 reviews)