PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CSI Pros and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CSI Pros
1.0
Uhaul
1.5
CSI Pros
Uhaul

CSI Pros and Uhaul Overview

Total reviews 47 991
Company responses 0 0
Issues resolved 0 11

CSI Pros and Uhaul Consumer Ratings

Rank
314 out of 1388 in Transportation and Logistics category
157 out of 1388 in Transportation and Logistics category
Customer service
217 in category
136 in category
Website
225 in category
128 in category
Exchange, Refund and Cancellation Policy
175 in category
108 in category
Turnaround Time
152 in category
98 in category

CSI Pros and Uhaul Rating Details

Customer service
1 (21 reviews)
1.3 (380 reviews)
Reviewer's quote

...Horrible customer service, horrible agents, basically expect nothing back from your claim..

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...I called in to lodge a complaint that took me 15 mins got a lady who said I needed to call customer service and she gave me a direct number. That number didn't even work. So we are not late for a delivery and this company has wasted a ton of my time...

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Website
1.1 (20 reviews)
1.8 (297 reviews)
Reviewer's quote

...never leave a review with a website that has a minimum length, now i'm even more pissed off. what in the *** is wrong with this world..

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...There's nothing on the website (see attached) or email confirmation that says that. When I searched for it online, I saw other customers with similar complaints, so looks like a scam to me..

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Exchange, Refund and Cancellation Policy
1 (19 reviews)
1.3 (294 reviews)
Reviewer's quote

We used Van Lines of America for a move and they were awful. They lost and damaged items, were late arriving and they had no communication. We filed a claim with CSI and they needlessly delayed it for 4 months, then made a ridiculously low settlement offer and refused to make things right.

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...i asked for my money back and a rep stated they would put in my refund request and I still havent received my refund and my rent is late. I havent had a uhaul in years , because my license is suspended. I need my money back please and thank you..

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Turnaround Time
1.1 (19 reviews)
1.4 (264 reviews)
Reviewer's quote

After spending who knows how long sending a detailed description with pictures to prove what was broken, also taking the time to find pictures of what was just straight up STOLEN this company said they could only get me $144. When the damages and stolen things equaled out to be about $5000. They...

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...Thank You U haul next time I will look around and use you as a back up..

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CSI Pros and Uhaul Pros and Cons

Pros
No votes
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
Cons
  • Were very misleading scam artist
  • Trying to insult my intelligence
  • Scam they are running with the moving company and brokers
  • Customer service
  • Service
  • Constant mistakes

CSI Pros and Uhaul Most Positive Reviews

Top rated reviews
No votes
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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No votes
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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CSI Pros and Uhaul Most Critical Reviews

Lowest rated reviews
1

Moved from Miami to Ohio in June 2015, here it's April 2016 and still NO offer or indication of a forthcoming...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

EXTREMELY DISHONEST. They have multiple company names. They also go by victory moving. I was extremely impressed in the...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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CSI Pros and Uhaul Latest Reviews

Recent published reviews
1.1

We used Van Lines of America for a move and they were awful. They lost and damaged items, were late arriving and they...

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1.3

My client had reserved a 20 foot truck for their move 10 days in advance. The day before their move, they received a...

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No votes

The movers broken half of my dishes and glasses also antique rocking chair and hutch and there moving truck slammed into...

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3.8

I was at the uhual location 8620 las Vegas Blvd nv 89123 i was at the counter dealing with one of the associate. I...

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