PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primo Water and Crystal Springs Water as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primo Water
Crystal Springs Water

Primo Water and Crystal Springs Water Overview

Total reviews
148
473
Company responses
0
0
Issues resolved
0
1

Primo Water and Crystal Springs Water Consumer Ratings

Rank
6 out of 162 in Food category
67 out of 261 in Food Delivery category
Value for money
4 in category
34 in category
Product or Service Quality
7 in category
47 in category
Exchange, Refund and Cancellation Policy
5 in category
41 in category
Customer service
4 in category
54 in category

Primo Water and Crystal Springs Water Rating Details

Value for money
2.4 (58 reviews)
1.8 (170 reviews)
Reviewer's quote

Lost money on machines an another machine did not fill up water all the way only gave me half..

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...Don't waste your money..

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Product or Service Quality
2.1 (56 reviews)
1.5 (197 reviews)
Reviewer's quote

Call service line. Had me double check all lines were connected. That didn’t work...

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Have had service for a year, they haven 't made a correct delivery yet. This week I set out three bottles but only received two, one of which was leaking. Contacted customer service and was on hold for 3 hours before I finally hung up...

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Exchange, Refund and Cancellation Policy
1.9 (45 reviews)
1.3 (181 reviews)
Reviewer's quote

...I would really like to continue using this water, but it's too expensive at $7 a bottle exchange. I don't think the refill stations are cleaned often enough..

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...Great policy :y:!!!. now people can steal your water and your empty bottles at 8 bucks each! AND the cost of water went up...

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Customer service
2 (44 reviews)
1.2 (263 reviews)
Reviewer's quote

...I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1. 00 / bottle more but worth it...

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I have been trying to reach a customer service rep for 2 days now. I am presently on hold at both their service numbers for over 40 minutes. I attempted to leave my number for a call back and that appears not to be working...

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Primo Water and Crystal Springs Water Pros and Cons

Pros
  • Great water
  • Water tasted great
  • Quality of water
  • Water
  • That it ends
  • Prices
Cons
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back
  • Customer service
  • Very poor customer service
  • No help to correct problem

Primo Water and Crystal Springs Water Most Positive Reviews

Top rated reviews
5

Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...

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5

I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not...

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5

I bought a bottom loader Primo water dispenser about a month ago at Lowe's. The water pump suddenly stopped working...

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5

I ALWAYS RECEIVE MY DELIVERIES ON TIME! MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I...

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Primo Water and Crystal Springs Water Most Critical Reviews

Lowest rated reviews
1

Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...

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1

I was a costumer for 10 years after new driver everything went down hill i had open 3 accounts with them I had to closed...

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1

I bought a primo bottom loader water cooler it also Wiil give u hot water for tea etc. I had it for 6. Months and both...

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1

This complaint is in regard to Crystal Springs residential water delivery in Wheeling, WV. I initiated service in August...

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Primo Water and Crystal Springs Water Latest Reviews

Recent published reviews
1.5

My unit is shooting water out of the overflow hole.. if there are so many people with this same issue why hasnt someone...

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No votes

Having trouble with water delivery. It is never the correct amount. I received a leaking bottle. Called customer service...

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5

Water dispenser not pumping water at all. Called customer service and they resolved the issue fast wwby sending me a...

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1.5

Have had service for a year, they haven 't made a correct delivery yet. This week I set out three bottles but only recei...

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Primo Water and Crystal Springs Water Products and Services

Most reviewed product and services
  • Primo Water Bottled Water (34 reviews)
  • Primo Water Water Dispenser (28 reviews)
  • Primo Water Dispenser (18 reviews)
  • Crystal Springs Water Delivery Service (251 reviews)
  • Crystal Springs Water Customer Care (49 reviews)
  • Crystal Springs Water Pick Up Service (24 reviews)