PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crystal Springs Water and Primo Water as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crystal Springs Water
Primo Water

Crystal Springs Water and Primo Water Overview

Total reviews 476 144
Company responses 0 0
Issues resolved 1 0

Crystal Springs Water and Primo Water Consumer Ratings

Rank
71 out of 263 in Food Delivery category
6 out of 159 in Food category
Customer service
56 in category
4 in category
Website
67 in category
8 in category
Diversity of Products or Services
57 in category
4 in category
Product or Service Quality
45 in category
7 in category

Crystal Springs Water and Primo Water Rating Details

Customer service
1.2 (266 reviews)
2 (44 reviews)
Reviewer's quote

I have called all of the customer service numbers, and now I'm emailing the corporate office. First, I was never advised that my account was sent to collections. I was unable to make payments on time because my husband and I had COVID19 twice now, we have been in and out of the hospital, and have...

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...I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1. 00 / bottle more but worth it...

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Website
1.7 (217 reviews)
2 (39 reviews)
Reviewer's quote

...I attempted to make changes to my delivery date at their website. It also appears to not be working..

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My unit is shooting water out of the overflow hole.. if there are so many people with this same issue why hasnt someone tried to help? Wet floors suck!!!

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Diversity of Products or Services
1.7 (201 reviews)
2.7 (39 reviews)
Reviewer's quote

I had mountain valley then they took the account over and said they would continue to delivery service now they wont deliver services to me at all..

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...Companies don't make durable products anymore..

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Product or Service Quality
1.5 (199 reviews)
2.1 (56 reviews)
Reviewer's quote

...No resolution by customer service. Schedule of emergency drop after a month and no show. Has now been 2 months with no delivery..

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Call service line. Had me double check all lines were connected. That didn’t work...

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Crystal Springs Water and Primo Water Pros and Cons

Pros
  • Water
  • That it ends
  • Prices
  • Great water
  • Water tasted great
  • Quality of water
Cons
  • Customer service
  • Very poor customer service
  • No help to correct problem
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back

Crystal Springs Water and Primo Water Most Positive Reviews

Top rated reviews
5

I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not...

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5

Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...

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5

I ALWAYS RECEIVE MY DELIVERIES ON TIME! MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I...

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5

I bought a bottom loader Primo water dispenser about a month ago at Lowe's. The water pump suddenly stopped working...

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Crystal Springs Water and Primo Water Most Critical Reviews

Lowest rated reviews
1

I was a costumer for 10 years after new driver everything went down hill i had open 3 accounts with them I had to closed...

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1

Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...

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1

This complaint is in regard to Crystal Springs residential water delivery in Wheeling, WV. I initiated service in August...

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1

I bought a primo bottom loader water cooler it also Wiil give u hot water for tea etc. I had it for 6. Months and both...

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Crystal Springs Water and Primo Water Latest Reviews

Recent published reviews
2

I have been trying to pay my outstanding bill for the last 4 days. I have called all of the customer service numbers, an...

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1.5

My unit is shooting water out of the overflow hole.. if there are so many people with this same issue why hasnt someone...

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1.6

No show and no notification on delivery not coming. No resolution by customer service. Schedule of emergency drop after...

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5

Water dispenser not pumping water at all. Called customer service and they resolved the issue fast wwby sending me a...

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Crystal Springs Water and Primo Water Products and Services

Most reviewed product and services
  • Crystal Springs Water Delivery Service (251 reviews)
  • Crystal Springs Water Customer Care (49 reviews)
  • Crystal Springs Water Pick Up Service (24 reviews)
  • Primo Water Bottled Water (34 reviews)
  • Primo Water Water Dispenser (28 reviews)
  • Primo Water Dispenser (18 reviews)