PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crystal Springs Water and Primo Water as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crystal Springs Water
Primo Water

Crystal Springs Water and Primo Water Overview

Total reviews
Company responses
Issues resolved

Crystal Springs Water was first mentioned on PissedConsumer on Nov 24, 2012 and since then this brand received 451 reviews. It is 339 reviews more than Primo Water received since Jun 19, 2014.

Crystal Springs Water and Primo Water Consumer Ratings

63 out of 353 in Food Delivery category
8 out of 840 in Food category
Customer service
49 in category
5 in category
66 in category
9 in category
Diversity of Products or Services
58 in category
4 in category

Crystal Springs Water and Primo Water Rating Details

Customer service
1.2 (247 reviews)
1.9 (38 reviews)
Reviewer's quote

I was a Water Guy customer for years. Crystal Springs bought them out. I was supposed to have a delivery on November 26 but they never showed...

Lisa O

...I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1. 00 / bottle more but worth it...

Gregory G
1.7 (201 reviews)
1.9 (32 reviews)
Reviewer's quote

The first red flag was an issue with changing the numbers of bottles needed on their revamped website. There's a disclaimer stating that changes cannot be made up to a certain date of delivery. Understandable but when you change 2 weeks in advanced then there's no delivery on your date, go back to...

Albert M

My water dispense always worked pretty good except for the liud buzzing we would get when running. Drives you crazy. Now we have found a leak where the hose connects to the small pump inside the door where you place the water. Unsure how to fix due to no videos or trouble shooting for this problem...

Diversity of Products or Services
1.7 (187 reviews)
2.5 (32 reviews)
Reviewer's quote

I was a new customer with standard expectations of reliable service, especially as a new customer. I was excited to receive my new cooler. I ended up taking a half day off work to be home to accept the new cooler. About 8:50am I received a call from the delivery person stating that he wouldn't be...


I purchased 6 bottles of prepackaged bottles and two self serve gallons. First 5 bottles were good and three bottles tested 220 ppm ( or better known as hard water). From the first drink I knew someone was up. My throat got rashy I became bloated and peeing got extremely difficult.i drank a quarter...


Crystal Springs Water and Primo Water Pros and Cons

  • Water
  • That it ends
  • Delivery man
  • Great water
  • Quality of water
  • Water tasted great
  • Customer service
  • Very poor customer service
  • No help to correct problem
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back

Crystal Springs Water and Primo Water Most Positive Reviews

Top rated reviews

I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not...


Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...

Crystal Springs Water and Primo Water Most Critical Reviews

Lowest rated reviews

I was a costumer for 10 years after new driver everything went down hill i had open 3 accounts with them I had to closed...


Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...

Crystal Springs Water and Primo Water Latest Reviews

Recent published reviews

OnSuppose to deliver sat..5 time promised..we will see

Read all 451 reviews

Last November 30th 2019 I went to one of the primo outlet inside a Walmart store in Houston texas. I deposited 2 empty...

Read all 112 reviews

Crystal Springs Water and Primo Water Products and Services

Most reviewed product and services
  • Crystal Springs Water Delivery Service (243 reviews)
  • Crystal Springs Water Customer Care (49 reviews)
  • Crystal Springs Water Pick Up Service (24 reviews)
  • Primo Water Bottled Water (30 reviews)
  • Primo Water Water Dispenser (24 reviews)
  • Primo Water Dispenser (14 reviews)