PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crystal Springs Water and Poland Spring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crystal Springs Water
Poland Spring

Crystal Springs Water and Poland Spring Overview

Total reviews 476 194
Company responses 0 0
Issues resolved 1 0

Crystal Springs Water and Poland Spring Consumer Ratings

Rank
71 out of 263 in Food Delivery category
214 out of 784 in Food Manufacturers category
Customer service
57 in category
181 in category
Website
68 in category
171 in category
Diversity of Products or Services
58 in category
148 in category
Product or Service Quality
46 in category
150 in category

Crystal Springs Water and Poland Spring Rating Details

Customer service
1.2 (266 reviews)
1.6 (58 reviews)
Reviewer's quote

I have called all of the customer service numbers, and now I'm emailing the corporate office. First, I was never advised that my account was sent to collections. I was unable to make payments on time because my husband and I had COVID19 twice now, we have been in and out of the hospital, and have...

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Spoke to a Katie last night she guaranteed delivery for today called customer service at 12:15 gentleman by the name of Charlie said my water delivery would be here delivery did come up but not complete order what is happening to your delivery service Readyfresh I have had trouble for the past...

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Website
1.7 (217 reviews)
2 (58 reviews)
Reviewer's quote

...I attempted to make changes to my delivery date at their website. It also appears to not be working..

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Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future...

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Diversity of Products or Services
1.7 (201 reviews)
2.5 (52 reviews)
Reviewer's quote

I had mountain valley then they took the account over and said they would continue to delivery service now they wont deliver services to me at all..

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My husband was asked for 3 years to have this delivery service as Poland Springs service firefighter services throughout the country. The hours are when everyone works for delivery, the customer service is terrible. I have my water delivered and have to wait over a week for an invoice...

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Product or Service Quality
1.5 (199 reviews)
1.9 (72 reviews)
Reviewer's quote

...No resolution by customer service. Schedule of emergency drop after a month and no show. Has now been 2 months with no delivery..

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...Service is horrible IN EVERY possible way..

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Crystal Springs Water and Poland Spring Pros and Cons

Pros
  • Water
  • That it ends
  • Prices
  • Customer service area
  • Water
  • Customer service calling back
Cons
  • Customer service
  • Very poor customer service
  • No help to correct problem
  • Toxic taste
  • I am afraid there is something harmful in it
  • Customer service

Crystal Springs Water and Poland Spring Most Positive Reviews

Top rated reviews
5

I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not...

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5

Just bought two gallons of Poland Spring at a gas station, where I usually don't buy the gallons of Poland Spring water...

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5

I ALWAYS RECEIVE MY DELIVERIES ON TIME! MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I...

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5

My experience has been thus far with Poland Spring/Ozarka satisfactory with nearly on time delivery, quality of water...

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Crystal Springs Water and Poland Spring Most Critical Reviews

Lowest rated reviews
1

I was a costumer for 10 years after new driver everything went down hill i had open 3 accounts with them I had to closed...

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1

Poland spring water tastes great right? But is it worth cutting your finger over it? Recently I opened a bottle to...

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1

This complaint is in regard to Crystal Springs residential water delivery in Wheeling, WV. I initiated service in August...

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1

Got the Poland Spring water 2 days ago. Today the water turned brown. Explane that Poland Spring.

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Crystal Springs Water and Poland Spring Latest Reviews

Recent published reviews
2

I have been trying to pay my outstanding bill for the last 4 days. I have called all of the customer service numbers, an...

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3

Why is a closed unopened Poland Spring water plastic gallon only 3/4 full, what could have happened? No apparent leak....

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1.6

No show and no notification on delivery not coming. No resolution by customer service. Schedule of emergency drop after...

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No votes

Found plastic balloon material containing white powder in my water bottle, photos below.

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Crystal Springs Water and Poland Spring Products and Services

Most reviewed product and services
  • Crystal Springs Water Delivery Service (251 reviews)
  • Crystal Springs Water Customer Care (49 reviews)
  • Crystal Springs Water Pick Up Service (24 reviews)
  • Poland Spring Bottled Water (77 reviews)
  • Poland Spring Delivery Service (30 reviews)
  • Poland Spring Customer Care (7 reviews)