PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crystal Springs Water and Poland Spring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crystal Springs Water
Poland Spring

Crystal Springs Water and Poland Spring Overview

Total reviews
452
184
Company responses
0
0
Issues resolved
1
0

Crystal Springs Water was first mentioned on PissedConsumer on Nov 24, 2012 and since then this brand received 452 reviews. It is 268 reviews more than Poland Spring received since Jan 13, 2009.

Crystal Springs Water and Poland Spring Consumer Ratings

Rank
61 out of 354 in Food Delivery category
161 out of 1022 in Food Manufacturers category
Customer service
49 in category
139 in category
Website
66 in category
133 in category
Diversity of Products or Services
58 in category
110 in category

Crystal Springs Water and Poland Spring Rating Details

Customer service
1.2 (247 reviews)
1.6 (54 reviews)
Reviewer's quote

I was a Water Guy customer for years. Crystal Springs bought them out. I was supposed to have a delivery on November 26 but they never showed...

Lisa O

Spoke to a Katie last night she guaranteed delivery for today called customer service at 12:15 gentleman by the name of Charlie said my water delivery would be here delivery did come up but not complete order what is happening to your delivery service Readyfresh I have had trouble for the past...

Helen R
Website
1.7 (202 reviews)
2.1 (54 reviews)
Reviewer's quote

The first red flag was an issue with changing the numbers of bottles needed on their revamped website. There's a disclaimer stating that changes cannot be made up to a certain date of delivery. Understandable but when you change 2 weeks in advanced then there's no delivery on your date, go back to...

Albert M

Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future...

Carol K
Diversity of Products or Services
1.7 (187 reviews)
2.5 (49 reviews)
Reviewer's quote

I was a new customer with standard expectations of reliable service, especially as a new customer. I was excited to receive my new cooler. I ended up taking a half day off work to be home to accept the new cooler. About 8:50am I received a call from the delivery person stating that he wouldn't be...

Zhara

Your water is gross!!!!!!!!!!!!! You're beyond stupid if you think for one instant that your product is superior. You cannot bottle ANYTHING in PLASTIC and continue to be that ignorant!!!!!!!!!!! Even Figi Water, which is far better than yours, is now every bit as much trash as yours is BECAUSE...

Rebecca S

Crystal Springs Water and Poland Spring Pros and Cons

Pros
  • Water
  • That it ends
  • Delivery man
  • Customer service area
  • Water
  • Customer service calling back
Cons
  • Customer service
  • Very poor customer service
  • No help to correct problem
  • Customer service
  • Toxic taste
  • I am afraid there is something harmful in it

Crystal Springs Water and Poland Spring Most Positive Reviews

Top rated reviews
5

I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not...

5

Just bought two gallons of Poland Spring at a gas station, where I usually don't buy the gallons of Poland Spring water...

Crystal Springs Water and Poland Spring Most Critical Reviews

Lowest rated reviews
1

I was a costumer for 10 years after new driver everything went down hill i had open 3 accounts with them I had to closed...

1

Poland spring water tastes great right? But is it worth cutting your finger over it? Recently I opened a bottle to...

Crystal Springs Water and Poland Spring Latest Reviews

Recent published reviews
3.2

Water taste no problem. Delivery driver great. Problem is we get a leaking bottle pretty much every delivery

Read all 452 reviews
1

Your water is gross!!!!!!!!!!!!! You're beyond stupid if you think for one instant that your product is superior. You...

Read all 184 reviews

Crystal Springs Water and Poland Spring Products and Services

Most reviewed product and services
  • Crystal Springs Water Delivery Service (243 reviews)
  • Crystal Springs Water Customer Care (49 reviews)
  • Crystal Springs Water Pick Up Service (24 reviews)
  • Poland Spring Bottled Water (73 reviews)
  • Poland Spring Delivery Service (27 reviews)
  • Poland Spring Customer Care (7 reviews)