PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crystal Springs Water and Culligan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crystal Springs Water
Culligan

Crystal Springs Water and Culligan Overview

Total reviews 476 148
Company responses 0 0
Issues resolved 1 2

Crystal Springs Water and Culligan Consumer Ratings

Rank
71 out of 263 in Food Delivery category
88 out of 782 in Utility category
Customer service
56 in category
58 in category
Reliability
59 in category
66 in category
Website
67 in category
82 in category
Diversity of Products or Services
57 in category
78 in category

Crystal Springs Water and Culligan Rating Details

Customer service
1.2 (266 reviews)
1.7 (28 reviews)
Reviewer's quote

I have called all of the customer service numbers, and now I'm emailing the corporate office. First, I was never advised that my account was sent to collections. I was unable to make payments on time because my husband and I had COVID19 twice now, we have been in and out of the hospital, and have...

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6 WEEKS TO FIX THEIR MISTAKE! Your Los Angeles office breaks maintenance contract and provides terrible customer service. I will be contacting BBB regarding this particular franchise. The Privilege service program contract states that the resin filter in the softener tank should be changed as...

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Reliability
1.2 (244 reviews)
1.8 (20 reviews)
Reviewer's quote

No show and no notification on delivery not coming. No resolution by customer service. Schedule of emergency drop after a month and no show. Has now been 2 months with no delivery.

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This is a notice to inform you (Culligan Inc.) effective as of 8/05/2020-the contract Acct's #743054 dated 4/19/2020 is Null and Void due to the misrepresentation of initial account agreement:Options1) Purchase total Unit, 2) Finance total Unit, 3) Rent total Unit...the latter was selectedPer...

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Website
1.7 (217 reviews)
2 (24 reviews)
Reviewer's quote

...I attempted to make changes to my delivery date at their website. It also appears to not be working..

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They seem to have an unsafe website now, always before their site was safe. My security on my computer says they are safe, but when i get into it says it's not. I have called Culligan in Grover Beach, CA many times to tell them about it, they said they will e-mail the owner to let him know, it's...

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Diversity of Products or Services
1.7 (201 reviews)
1.9 (24 reviews)
Reviewer's quote

I had mountain valley then they took the account over and said they would continue to delivery service now they wont deliver services to me at all..

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...They lie about deals and they lie about what’s free in thier “rental” services. The blonde guy who is a flake is so fake and his manager is a jerk! Do NOT deal with them or thier false advertisement..

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Crystal Springs Water and Culligan Pros and Cons

Pros
  • Water
  • That it ends
  • Prices
  • Reverse osmosis water
  • Teks are on time to get that money
  • 7 yrs good service
Cons
  • Customer service
  • Very poor customer service
  • No help to correct problem
  • Poor quality service
  • Service
  • Poor products

Crystal Springs Water and Culligan Most Positive Reviews

Top rated reviews
5

I was delivered my Tank and 3 bottles of water on 8/22/16 from Crystal Sdpring Water Co. The hot water valve did not...

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5

i just bought a culligan water system it was one of the best purchases I've made very friendly people and very personabl...

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5

I ALWAYS RECEIVE MY DELIVERIES ON TIME! MY RSR IS THE SWEETEST GUY EVER AND ALWAYS MAKES SURE I HAVE WHAT I NEED. I...

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5

I had a Culligan system installed in 2012 and we love it. Soft clean water saves us money (my wife thinks about $75 a...

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Crystal Springs Water and Culligan Most Critical Reviews

Lowest rated reviews
1

I was a costumer for 10 years after new driver everything went down hill i had open 3 accounts with them I had to closed...

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1

Not sure how their water is or their service, but I know I would never have ANYTHING to do with this company based on...

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1

This complaint is in regard to Crystal Springs residential water delivery in Wheeling, WV. I initiated service in August...

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1

If you are looking for a company that has there customers best interest in mind than you don't want to go to culligan...

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Crystal Springs Water and Culligan Latest Reviews

Recent published reviews
2

I have been trying to pay my outstanding bill for the last 4 days. I have called all of the customer service numbers, an...

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1

This is a notice to inform you (Culligan Inc.) effective as of 8/05/2020-the contract Acct's #743054 dated 4/19/2020 is...

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1.6

No show and no notification on delivery not coming. No resolution by customer service. Schedule of emergency drop after...

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1

Thursday August 13th they installed. The installer didn't provide any demonstration, and my wife told him to wait, so sh...

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Crystal Springs Water and Culligan Products and Services

Most reviewed product and services
  • Crystal Springs Water Delivery Service (251 reviews)
  • Crystal Springs Water Customer Care (49 reviews)
  • Crystal Springs Water Pick Up Service (24 reviews)
  • Culligan Water Softener (18 reviews)
  • Culligan Customer Care (7 reviews)
  • Culligan Water Filter Installation (3 reviews)