PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crunch Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crunch Fitness
Planet Fitness

Crunch Fitness and Planet Fitness Overview

Total reviews
32
3600
Company responses
0
0
Issues resolved
0
13

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3600 reviews. It is 3568 reviews more than Crunch Fitness received since Sep 21, 2015.

Crunch Fitness and Planet Fitness Consumer Ratings

Rank
61 out of 600 in Fitness Centers category
22 out of 600 in Fitness Centers category
Staff
45 in category
35 in category
Customer service
45 in category
25 in category
Website
39 in category
24 in category

According to consumer ratings and reviews, Planet Fitness ranks 39 points higher in the Fitness Centers category than Crunch Fitness. People gave Crunch Fitness 1.8 stars for Staff criterion in Fitness Centers category and it is 81 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 1.9 stars for Staff criterion in this category and it is 91 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Planet Fitness has a higher rating than Crunch Fitness. Regarding Website criterion, consumers gave Crunch Fitness 2.1 stars and it is 69% greater than other in category. Planet Fitness however was rated 2.4 stars and it is 81% greater than other in category.

Crunch Fitness and Planet Fitness Rating Details

Staff
1.8 (14 reviews)
1.9 (1442 reviews)
Reviewer's quote

...she works at a night club gets into the conversation not knowing anything she is talking about I have no problem with rules but you should first train your staff and be consistent at what your doing how ever Michael the Regional manager told me personally he hasnt been to this club in 3 weeks wow explains it all the club is filthy the customer service is that of a college bar and provide a horrible front desk experience this club is new but will go down very fastly based on the experience after being in the gym business 29 years and opening 20 million dollar gyms I know how they should...

Junie

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell
Customer service
1.4 (13 reviews)
1.7 (1477 reviews)
Reviewer's quote

...gym personnel to be just sitting around laughing, totally unprofessional!!! We are going somewhere else! Crunch, you need to train your employees the art of customer service. It's obvious SARA needs to take a course or 5!!!!!!!! Shame, shame, shame!!!!! I should have done my homework here before going! So many bad reviews for this gym. Pretty...

Laura B

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine
Website
2.1 (13 reviews)
2.4 (1281 reviews)
Reviewer's quote

I was charged for 2 accounts for just me !I signed up online and did not get any confirmation,after 2 months when i check the statements two accounts were open on my name.I selected 29.99PM plan so i can go to any branch across us .when i went and told that same they told i need to transfer my home...

Manojkumar m

...But the website says 13yr olds can. Talked to corporate representative and was told he is going to address the issue. He thinks it's a training issue and he is going to contact the local management to address the issue...

PissedConsumer1640589

Crunch Fitness and Planet Fitness Pros and Cons

Pros
  • Ok gym
  • Facility and equipment
  • Location
  • Price
  • Equipment
Cons
  • Terms and conditions are a trap
  • Need to train employees on good customer service
  • Lack of communication btwn front desk and billing
  • Customer service
  • Billing practices
  • Way they treated clients

Crunch Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

I have been working out at Crunch since they opened on Beeridge rd. in Sarasota Fla. Tha assistant personal Trainer...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Crunch Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

the staff has no clue of policy and procedures the manager John is a complete *** not to mention the filthy conditions...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Crunch Fitness and Planet Fitness Latest Reviews

Recent published reviews
1

I joined her 5 weeks ago, I go to the gym 6 days a week and tan 3 times went to tan Sunday January 4th the front desk...

Read all 32 reviews

Want to cancel but the club is not even open to go and cancel

Read all 3600 reviews

Crunch Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • Crunch Fitness Customer Care (4 reviews)
  • Crunch Fitness Membership (4 reviews)
  • Planet Fitness Membership (1210 reviews)
  • Planet Fitness Customer Care (524 reviews)
  • Planet Fitness Manager (329 reviews)