PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crunch Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crunch Fitness
La Fitness

Crunch Fitness and La Fitness Overview

Total reviews
32
1558
Company responses
0
0
Issues resolved
0
5

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1558 reviews. It is 1526 reviews more than Crunch Fitness received since Sep 21, 2015.

Crunch Fitness and La Fitness Consumer Ratings

Rank
61 out of 600 in Fitness Centers category
43 out of 600 in Fitness Centers category
Staff
45 in category
54 in category
Customer service
45 in category
46 in category
Website
39 in category
28 in category

According to consumer ratings and reviews, La Fitness ranks 18 points higher in the Fitness Centers category than Crunch Fitness. People gave Crunch Fitness 1.8 stars for Staff criterion in Fitness Centers category and it is 81 points higher than the worst rated brand in this category. At the same time, La Fitness was rated 1.7 stars for Staff criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that La Fitness has a higher rating than La Fitness. Regarding Website criterion, consumers gave Crunch Fitness 2.1 stars and it is 69% greater than other in category. La Fitness however was rated 2.3 stars and it is 78% greater than other in category.

Crunch Fitness and La Fitness Rating Details

Staff
1.8 (14 reviews)
1.7 (296 reviews)
Reviewer's quote

...she works at a night club gets into the conversation not knowing anything she is talking about I have no problem with rules but you should first train your staff and be consistent at what your doing how ever Michael the Regional manager told me personally he hasnt been to this club in 3 weeks wow explains it all the club is filthy the customer service is that of a college bar and provide a horrible front desk experience this club is new but will go down very fastly based on the experience after being in the gym business 29 years and opening 20 million dollar gyms I know how they should...

Junie

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S
Customer service
1.4 (13 reviews)
1.4 (317 reviews)
Reviewer's quote

...gym personnel to be just sitting around laughing, totally unprofessional!!! We are going somewhere else! Crunch, you need to train your employees the art of customer service. It's obvious SARA needs to take a course or 5!!!!!!!! Shame, shame, shame!!!!! I should have done my homework here before going! So many bad reviews for this gym. Pretty...

Laura B

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126
Website
2.1 (13 reviews)
2.3 (242 reviews)
Reviewer's quote

I was charged for 2 accounts for just me !I signed up online and did not get any confirmation,after 2 months when i check the statements two accounts were open on my name.I selected 29.99PM plan so i can go to any branch across us .when i went and told that same they told i need to transfer my home...

Manojkumar m

...I was told this was a misprint and that he would call corporate to get it fixed from the LA Fitness website. He said the liability waiver was only good if I were a member first. Passes were never activated, wr did not get to wprk out even after 2 hours of being in that facility...

PissedConsumer1078898

Crunch Fitness and La Fitness Pros and Cons

Pros
  • Ok gym
  • Facility and equipment
  • Location
  • Location near my house
  • Equipment
Cons
  • Terms and conditions are a trap
  • Need to train employees on good customer service
  • Lack of communication btwn front desk and billing
  • Customer service
  • Management not properly trained
  • Rude staff

Crunch Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

I have been working out at Crunch since they opened on Beeridge rd. in Sarasota Fla. Tha assistant personal Trainer...

5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

Crunch Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

the staff has no clue of policy and procedures the manager John is a complete *** not to mention the filthy conditions...

1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

Crunch Fitness and La Fitness Latest Reviews

Recent published reviews
1

I joined her 5 weeks ago, I go to the gym 6 days a week and tan 3 times went to tan Sunday January 4th the front desk...

Read all 32 reviews
2.7

Easton PA Spa has been dirty. Weights left all over. Showers cold for weeks. Locker room dirty. Slow to address these...

Read all 1558 reviews

Crunch Fitness and La Fitness Products and Services

Most reviewed product and services
  • Crunch Fitness Customer Care (4 reviews)
  • Crunch Fitness Membership (4 reviews)
  • La Fitness Membership (428 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)