PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crunch Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crunch Fitness
La Fitness

Crunch Fitness and La Fitness Overview

Total reviews
52
1625
Company responses
0
0
Issues resolved
0
6

Crunch Fitness and La Fitness Consumer Ratings

Rank
87 out of 400 in Fitness Centers category
47 out of 400 in Fitness Centers category
Customer service
67 in category
55 in category
Website
66 in category
30 in category
Exchange, Refund and Cancellation Policy
52 in category
33 in category
Price Affordability
59 in category
61 in category

Crunch Fitness and La Fitness Rating Details

Customer service
1.2 (26 reviews)
1.4 (342 reviews)
Reviewer's quote

...at what your doing how ever Michael the Regional manager told me personally he hasnt been to this club in 3 weeks wow explains it all the club is filthy the customer service is that of a college bar and provide a horrible front desk experience this club is new but will go down very fastly based on the experience after being in the gym business 29 years and opening 20 million dollar gyms I know how they should operate so do yo my feed back he canceled my membership what a ***...

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...Also, customer service and smiles are definitely not at these Florida LAs that Ive been to. Everyone at the front desk look very unhappy..

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Website
1.8 (23 reviews)
2.3 (260 reviews)
Reviewer's quote

I went to pay a bill a had insufficient fees because Crunch basically stole $109.00 off my account. I haven't been to the gym in a year almost and then Covid19 came so it was no gym but got an annual fee taken out and a $50.00 additional fee taken out for what reason I don't know. I ask the manager...

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...I checked on website and many fitness centers are not shown. up date website. I filled a complaint with Rhonda silver&Fit program stating I do not to go into a room and be high pressured to sign any papers...

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Exchange, Refund and Cancellation Policy
1.2 (23 reviews)
1.5 (213 reviews)
Reviewer's quote

I’ve contacted my trainer to be issued a refund and was told it can’t be processed until crunch is able to reopen. It’s now been almost 6 months with COVID still taking place and I have not been issued my refund. I need to terminate my contract with this gym and be refunded for the personal...

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paid up front, one month in COVID, can't go even though gym open, will not refund money..

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Price Affordability
2.1 (21 reviews)
2.1 (271 reviews)
Reviewer's quote

Crunch fitness was closed during the pandemic.Today we see that they charged us for the missing months..How can they charge when no services were available during this time. It wasn't our choice.This is absurd and I am going to report to authorities. T

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I been charged in Mach 2nd full price $30 for full month and on March 16th all gyms was closed because COVID-19 so instead get my money back for half of the month or extended those 2weeks on the date when gyms will be opened which is June 12th I suppose to get that 2 weeks for free but instead of...

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Crunch Fitness and La Fitness Pros and Cons

Pros
  • Facility and equipment
  • Ok gym
  • Nice place
  • Location
  • Location near my house
  • Equipment
Cons
  • Unethical
  • Terms and conditions are a trap
  • Need to train employees on good customer service
  • Customer service
  • Management not properly trained
  • Rude staff

Crunch Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

I have been working out at Crunch since they opened on Beeridge rd. in Sarasota Fla. Tha assistant personal Trainer...

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5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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4.6

Trainers need to have more consideration for regular patrons. They tie up more than one machine at a time for one...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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Crunch Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

the staff has no clue of policy and procedures the manager John is a complete *** not to mention the filthy conditions...

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1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

Unprofessional conduct from the new store manager( young female overweight) I dont appreciate her sarcasm I dont have a...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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Crunch Fitness and La Fitness Latest Reviews

Recent published reviews
1

I went to pay a bill a had insufficient fees because Crunch basically stole $109.00 off my account. I haven't been to...

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1.7

paid up front, one month in COVID, can't go even though gym open, will not refund money

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1

I was charged $300 for personal training. The very next day all gyms were closed due to Covid. I’ve contacted my...

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No votes

I prepaid La Fitness 3 yrs ahead. Due to Corina I've decided it's not safe. I went back when they reopened. People...

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Crunch Fitness and La Fitness Products and Services

Most reviewed product and services
  • Crunch Fitness Membership (15 reviews)
  • Crunch Fitness Customer Care (7 reviews)
  • Crunch Fitness Personal Trainer (2 reviews)
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)