PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CruisesOnly and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CruisesOnly
Priceline

CruisesOnly and Priceline Overview

Total reviews
41
1546
Company responses
0
0
Issues resolved
0
8

CruisesOnly and Priceline Consumer Ratings

Rank
31 out of 165 in Cruises and Ships category
132 out of 550 in Travel Agencies category
Customer service
22 in category
98 in category
Exchange, Refund and Cancellation Policy
17 in category
94 in category
Additional Fees
19 in category
84 in category
Website
25 in category
107 in category

CruisesOnly and Priceline Rating Details

Customer service
1.2 (22 reviews)
1.2 (448 reviews)
Reviewer's quote

...50 pp for “service charges” Anita said they would refund these charges but have not! She will not return calls or emails! Poor customer service! Anyone interested in filing a class action lawsuit against Cruise Only, please contact me at: 352-300-9110!!!!..

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...I called twice but got *** customer service!..

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Exchange, Refund and Cancellation Policy
1.6 (21 reviews)
1.1 (397 reviews)
Reviewer's quote

Called cruises only 3/14/20 was told refund would be issued from Norwegian with in 30 days , Called Norwegian April 9th uses said they don't see refund check , called Cruises only right after spoke with Norwegian was told refunds now taking 60 days that why Norwegian didn't see it LIES LIES LIES ,...

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Still waiting on refund...

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Additional Fees
1.8 (18 reviews)
1.4 (221 reviews)
Reviewer's quote

...Charhe their own booking fee and their own cancellations fees which are not cruise companies. Do not disclose it unless they already charged booking fee, other reputable professional companies including cruise companies do not. Prices are never less then actuall cruises compamies...

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...he finally admitted that he was referencing the statement in the fine print that says that one should bring a credit card because the hotel MAY have additional fees. That statement that is there for every single hotel, regardless if there is a resort fee. I pointed out that the inconsistency in having a resort fee disclosed for other hotels and not for this one is a problem and dishonest and he went as far to say that it's not even...

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Website
1.8 (17 reviews)
1.6 (372 reviews)
Reviewer's quote

I called to let them know that Royal Caribbean told me I had to canceled through C,O because they are the agents who booked they tell me that I have to pay $100.00 fee which I could not believe because it Royal is not charging any fee because of the cruise with confidence C.O is not justify that...

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Excessive vehicle insurance charges: Priceline resolved the matter on its end regarding its insurance charge but Ace Rental Company failed to disclose vehicle rental details on the website clearly as it relates to unlimited miles, etc..

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CruisesOnly and Priceline Pros and Cons

Pros
  • Non
  • Price
  • Complete dishonest business model
  • Website
Cons
  • Not customer service oriented
  • Feed not clearly stated before booking
  • Take liberties without notifying the customer
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

CruisesOnly and Priceline Most Positive Reviews

Top rated reviews
4.8

I am surprised I have not heard from Nyieasha Moore since I filled out the Cruises Only survey last Monday. We recently...

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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No votes
5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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CruisesOnly and Priceline Most Critical Reviews

Lowest rated reviews
1

STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!! This company works with cruisesonly. If I could give no stars, I would. This...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

I booked the NCL April 30, 2017 5 night Pacific Coastal Northbound trip with Crusesonly. The perks were free gratuities...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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CruisesOnly and Priceline Latest Reviews

Recent published reviews
1

Booked Cruise in Feb was told have 30 days to cancel !! Cancel on March 14th- For Cruise dated April 20th -due to corona...

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1

I booked a room hours ago 2ent to the hotel they said they were booked priceline should of already called me with...

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No votes

Can you send me the email for a claim for the coronavivirus situation? I had to cancel and I need to send it. What is...

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2.4

I cant get anyone to help me from priceline. I prepaid for a week rental car and due to the state of emergancy curfew...

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CruisesOnly and Priceline Products and Services

Most reviewed product and services
  • Cruisesonly Cruise Booking (13 reviews)
  • Cruisesonly Customer Care (5 reviews)
  • Cruisesonly 7 Night Southern Caribbean Cruise Booking (2 reviews)
  • Priceline Room Booking (184 reviews)
  • Priceline Flight Booking (143 reviews)
  • Priceline Car Rental Booking (76 reviews)