PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and CruisesOnly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
CruisesOnly

Norwegian Cruise Line and CruisesOnly Overview

Total reviews
208
44
Company responses
0
0
Issues resolved
3
0

Norwegian Cruise Line and CruisesOnly Consumer Ratings

Rank
20 out of 165 in Cruises and Ships category
31 out of 165 in Cruises and Ships category
Customer service
17 in category
21 in category
Exchange, Refund and Cancellation Policy
18 in category
16 in category
Value for money
14 in category
19 in category
Website
17 in category
23 in category

Norwegian Cruise Line and CruisesOnly Rating Details

Customer service
1.5 (112 reviews)
1.2 (24 reviews)
Reviewer's quote

...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

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...50 pp for “service charges” Anita said they would refund these charges but have not! She will not return calls or emails! Poor customer service! Anyone interested in filing a class action lawsuit against Cruise Only, please contact me at: 352-300-9110!!!!..

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Exchange, Refund and Cancellation Policy
1.4 (93 reviews)
1.6 (21 reviews)
Reviewer's quote

...I cancelled back in March and was told 7 to 10 day to refund. When my refund didn't appear, I called Norwegian and was told 90 days. It is now July 10th and still no refund! Numerous calls to Norwegian end up in my being disconnected...

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Called cruises only 3/14/20 was told refund would be issued from Norwegian with in 30 days , Called Norwegian April 9th uses said they don't see refund check , called Cruises only right after spoke with Norwegian was told refunds now taking 60 days that why Norwegian didn't see it LIES LIES LIES ,...

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Value for money
2 (83 reviews)
1.6 (14 reviews)
Reviewer's quote

...response to an online complaint yesterday to NCL’s Guest Relations area, but it did not address my complaint that the length of time to refund my money is not reasonable. Ninety days to process an electronic credit to my credit card is simply not commercially reasonable. I suspect that NCL is delaying refunds to allow it to...

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...They have no problem blowing you off once they have your money..

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Website
2.4 (83 reviews)
1.8 (17 reviews)
Reviewer's quote

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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I called to let them know that Royal Caribbean told me I had to canceled through C,O because they are the agents who booked they tell me that I have to pay $100.00 fee which I could not believe because it Royal is not charging any fee because of the cruise with confidence C.O is not justify that...

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Norwegian Cruise Line and CruisesOnly Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Non
Cons
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service
  • Not customer service oriented
  • Feed not clearly stated before booking
  • Take liberties without notifying the customer

Norwegian Cruise Line and CruisesOnly Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

I have had 2 cruises cancelled due the virus. I have been waiting for a response from RCCL. I reached out to Cruises Onl...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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4.8

I am surprised I have not heard from Nyieasha Moore since I filled out the Cruises Only survey last Monday. We recently...

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Norwegian Cruise Line and CruisesOnly Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!! This company works with cruisesonly. If I could give no stars, I would. This...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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1

I booked the NCL April 30, 2017 5 night Pacific Coastal Northbound trip with Crusesonly. The perks were free gratuities...

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Norwegian Cruise Line and CruisesOnly Latest Reviews

Recent published reviews
1.7

Due to Covisd19, I cancelled a cruise for this July 19th. I cancelled back in March and was told 7 to 10 day to refund....

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1

Due to the Corona Virus my cruise was cancelled like many others. No fault of my own. I did purchase the Travel...

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1.6

Do not take credit for cancelled cruises. I took credit a year ago. Then rebook 2 cruises for 5/2020 and 9/2020. I appli...

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1

Make sure you are able to read the fine print. So CruisesOnly sent me an email said if I pay my cruise in full by May...

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Norwegian Cruise Line and CruisesOnly Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (56 reviews)
  • Norwegian Cruise Line Customer Care (34 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)
  • Cruisesonly Cruise Booking (13 reviews)
  • Cruisesonly Customer Care (5 reviews)
  • Cruisesonly 7 Night Southern Caribbean Cruise Booking (2 reviews)