PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CruisesOnly and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CruisesOnly
Norwegian Cruise Line

CruisesOnly and Norwegian Cruise Line Overview

Total reviews 45 217
Company responses 0 0
Issues resolved 0 3

CruisesOnly and Norwegian Cruise Line Consumer Ratings

Rank
29 out of 167 in Cruises and Ships category
20 out of 167 in Cruises and Ships category
Customer service
No votes
19 in category
Exchange, Refund and Cancellation Policy
No votes
19 in category
Additional Fees
No votes
16 in category
Website
No votes
19 in category

CruisesOnly and Norwegian Cruise Line Rating Details

Customer service
No votes
1.5 (115 reviews)
Reviewer's quote

...50 pp for “service charges” Anita said they would refund these charges but have not! She will not return calls or emails! Poor customer service! Anyone interested in filing a class action lawsuit against Cruise Only, please contact me at: 352-300-****!!!!..

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...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (96 reviews)
Reviewer's quote

Still waiting after 90 DAYS for REFUND from are Carnival Cruise!!! They keep saying it's pending. This is BS that they can't give our refunds back!!!..

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They falsely advertised that if your cruise was cancelled by Covid, you could get a refund even if you rebook and was cancelled again. My NCL agent even said yes you could get a refund if it is cancelled for a second time. Well, when it was cancelled again, I tried calling and texting my agent that...

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Additional Fees
No votes
1.8 (82 reviews)
Reviewer's quote

...Charhe their own booking fee and their own cancellations fees which are not cruise companies. Do not disclose it unless they already charged booking fee, other reputable professional companies including cruise companies do not. Prices are never less then actuall cruises compamies...

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...When I went down to inquire I was told if I wanted Comcast an additional $440. 00 would be needed for me to access. I would have purchased an additional 250 minutes for the trip, but not at $440...

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Website
No votes
2.3 (86 reviews)
Reviewer's quote

My cruise from this summer was cancelled on 5/4/20 due to COVID shutdowns. Carnival has already refunded me the bulk sum of money, but CruisesOnly is still claiming they haven’t received their portion of the refund. They said they are holding my $324.99 until they receive their portion from...

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com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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CruisesOnly and Norwegian Cruise Line Pros and Cons

Pros
  • Non
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Not customer service oriented
  • Refusal to refund money at no fault of customer
  • Feed not clearly stated before booking
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service

CruisesOnly and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

I have had 2 cruises cancelled due the virus. I have been waiting for a response from RCCL. I reached out to Cruises Onl...

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5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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4.8

I am surprised I have not heard from Nyieasha Moore since I filled out the Cruises Only survey last Monday. We recently...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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CruisesOnly and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!! This company works with cruisesonly. If I could give no stars, I would. This...

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1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

I booked the NCL April 30, 2017 5 night Pacific Coastal Northbound trip with Crusesonly. The perks were free gratuities...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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CruisesOnly and Norwegian Cruise Line Latest Reviews

Recent published reviews
1

Still waiting after 90 DAYS for REFUND from are Carnival Cruise!!! They keep saying it's pending. This is BS that they...

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1

They falsely advertised that if your cruise was cancelled by Covid, you could get a refund even if you rebook and was...

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2.2

My cruise from this summer was cancelled on 5/4/20 due to COVID shutdowns. Carnival has already refunded me the bulk...

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No votes

DearSir/Madam
I have been in touch with one of your supervisors Justine very understanding person
My problem is my cruise...

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CruisesOnly and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Cruisesonly Cruise Booking (14 reviews)
  • Cruisesonly 7 Night Southern Caribbean Cruise Booking (2 reviews)
  • Cruisesonly 5 Night Pacific Coastal Northbound Cruise Booking (1 review)
  • Norwegian Cruise Line Cruise (57 reviews)
  • Norwegian Cruise Line Cruise Booking (16 reviews)
  • Norwegian Cruise Line Room (3 reviews)