PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CrossCountry Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CrossCountry Mortgage
Quicken Loans

CrossCountry Mortgage and Quicken Loans Overview

Total reviews 59 914
Company responses 0 0
Issues resolved 1 4

CrossCountry Mortgage and Quicken Loans Consumer Ratings

Rank
140 out of 900 in Loans and Mortgages category
124 out of 900 in Loans and Mortgages category
Product or Service Quality
124 in category
125 in category
Customer service
100 in category
150 in category
Interest Rate
56 in category
99 in category
Reliability
135 in category
130 in category

CrossCountry Mortgage and Quicken Loans Rating Details

Product or Service Quality
1.4 (34 reviews)
1.4 (308 reviews)
Reviewer's quote

...I contacted customer service they told me to go pound sand I said well you dirty bastards this was your mistake not mine does anyone know anything about who to call is there a customer help for getting screwed over on a loan that 100% NOT MY FAULT. DOES ANYONE HAVE ANY ADVICE..

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Customer service
1.6 (32 reviews)
1.3 (343 reviews)
Reviewer's quote

...When i attempted to call Cross Country's customer service, HQ's, and complaints dept. I never received any response. I left probably 15 messages in total...

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Interest Rate
2.3 (29 reviews)
1.9 (265 reviews)
Reviewer's quote

...I got a great interest rate of 4. 75 percent with this bankruptcy. Thank you to cross country mortgage kenneth Boyd for my new home...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Reliability
1.3 (29 reviews)
1.3 (269 reviews)
Reviewer's quote

They never keep there statements update they try to tell you that you need more homeowner insurance than you need they are not trustworthy

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I was made and offer to refinance my home and their sales team called me constantly about it. I finally agreed to it and they rushed me to pay some refinance fee. I gave them my credit card and expected the refinance to close soon after. But after I paid it was crickets. Not a word. I submitted all...

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CrossCountry Mortgage and Quicken Loans Pros and Cons

Pros
  • Getting hosed
  • No pros
  • Excellent
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Lender accountabilty
  • Did not keep me up to date
  • Customer service
  • Totally incompetent
  • Whole process

CrossCountry Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

Andrew Matkovic is the dedicated person you will want for your mortgage loan transactions, He excels, in his...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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4.9

I recently purchased home and Patrick Anderson was the agent from Cross Country mortgage, and they made my home...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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CrossCountry Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

pany and its brokers should be sued and shut down for breaching its fiduciary duties when accepting documents which cont...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

They Approve my for 150k base on income tax return, then made me down payment for $40,000
the made show addition $8000 i...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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CrossCountry Mortgage and Quicken Loans Latest Reviews

Recent published reviews
2.2

It was not disclosed that the broker would not get paid until after we had had our mortgage for 6 months (How is this...

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No votes

NTalked to a person o 9-9-20 Wednesday
Shea Gillis. 480 548 4037. # 84037
She said she would call me on Thursday at 2pm
No...

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No votes

5 months to try a finish a loan. It was one thing after another with a man named Geo.G. You need to have an appraisal...

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1

I was made and offer to refinance my home and their sales team called me constantly about it. I finally agreed to it...

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CrossCountry Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Crosscountry Mortgage Loan Officer (13 reviews)
  • Crosscountry Mortgage Customer Care (10 reviews)
  • Crosscountry Mortgage Mortgage (8 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (128 reviews)