PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CrossCountry Mortgage and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CrossCountry Mortgage
Quicken Loans

CrossCountry Mortgage and Quicken Loans Overview

Total reviews
54
894
Company responses
0
0
Issues resolved
1
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 894 reviews. It is 840 reviews more than CrossCountry Mortgage received since Mar 5, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with CrossCountry Mortgage customer support team than with Quicken Loans customer service.

CrossCountry Mortgage and Quicken Loans Consumer Ratings

Rank
129 out of 1293 in Loans and Mortgages category
137 out of 1293 in Loans and Mortgages category
Product or Service Quality
117 in category
118 in category
Customer service
101 in category
145 in category
Reliability
124 in category
125 in category

According to consumer ratings and reviews, CrossCountry Mortgage ranks 8 points higher in the Loans and Mortgages category than Quicken Loans. People gave CrossCountry Mortgage 1.4 stars for Product or Service Quality criterion in Loans and Mortgages category and it is 215 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.4 stars for Product or Service Quality criterion in this category and it is 214 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that CrossCountry Mortgage has a higher rating than Quicken Loans. Regarding Reliability criterion, consumers gave CrossCountry Mortgage 1.3 stars and it is 63% greater than other in category. Quicken Loans however was rated 1.3 stars and it is 62% greater than other in category.

CrossCountry Mortgage and Quicken Loans Rating Details

Product or Service Quality
1.4 (32 reviews)
1.4 (295 reviews)
Reviewer's quote

Andrew Matkovic is the dedicated person you will want for your mortgage loan transactions, He excels, in his performance, far beyond the expectations of a capable loan officer. He is transparent to a fault. He responds to inquiries with computer like speed and efficiency. His responses may not...

PissedConsumer956959

STOP CALLING ME .I AM NOT INTERESTED

Ken R
Customer service
1.5 (29 reviews)
1.3 (325 reviews)
Reviewer's quote

...I contacted customer service they told me to go pound sand I said well you dirty bastards this was your mistake not mine does anyone know anything about who to call is there a customer help for getting screwed over on a loan that 100% NOT MY FAULT. DOES ANYONE HAVE ANY ADVICE..

Joey M

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Reliability
1.3 (27 reviews)
1.3 (252 reviews)
Reviewer's quote

I was closing on my home July 31st, 2019. I followed everything my loan officer told me to do. He suggested my future fathe-in-law wire the entire downpayment to the title co. Instead of myself, my boyfriend, and father-in-law all wiring money. He said it was the easiest way, since father-in-law...

Leigh A

We asked for a loan jumping thru many people are involved. Never the same person. Lost documents and appraisals that are fixed and they are not equal. They are double talkers promising the world and giving you dirt.

Clint

CrossCountry Mortgage and Quicken Loans Pros and Cons

Pros
  • Getting hosed
  • No pros
  • Excellent
  • Website
  • Interest rate
  • Customer service
Cons
  • Customer service
  • Lender accountabilty
  • Did not keep me up to date
  • Customer service
  • Totally incompetent
  • Whole process

CrossCountry Mortgage and Quicken Loans Most Positive Reviews

Top rated reviews
5

Andrew Matkovic is the dedicated person you will want for your mortgage loan transactions, He excels, in his...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

CrossCountry Mortgage and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

pany and its brokers should be sued and shut down for breaching its fiduciary duties when accepting documents which cont...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

CrossCountry Mortgage and Quicken Loans Latest Reviews

Recent published reviews
1

I refinanced in June I signed everything 1st of all it was different then what he said so that is no 1. they lie so...

Read all 54 reviews

Gave $500 deposit loan not approved and person responsible Justin Gordon does not return my calls.

Read all 894 reviews

CrossCountry Mortgage and Quicken Loans Products and Services

Most reviewed product and services
  • Crosscountry Mortgage Loan Officer (13 reviews)
  • Crosscountry Mortgage Customer Care (10 reviews)
  • Crosscountry Mortgage Mortgage (7 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)