PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CrossCountry Mortgage and Freedom Mortgage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CrossCountry Mortgage
Freedom Mortgage

CrossCountry Mortgage and Freedom Mortgage Overview

Total reviews 63 1085
Company responses 0 181
Issues resolved 1 4

CrossCountry Mortgage and Freedom Mortgage Consumer Ratings

Rank
144 out of 908 in Loans and Mortgages category
131 out of 908 in Loans and Mortgages category
Product or Service Quality
105 in category
133 in category
Customer service
87 in category
135 in category
Website
113 in category
167 in category
Reliability
110 in category
136 in category

CrossCountry Mortgage and Freedom Mortgage Rating Details

Product or Service Quality
1.4 (35 reviews)
1.2 (415 reviews)
Reviewer's quote

...I contacted customer service they told me to go pound sand I said well you dirty bastards this was your mistake not mine does anyone know anything about who to call is there a customer help for getting screwed over on a loan that 100% NOT MY FAULT. DOES ANYONE HAVE ANY ADVICE..

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The Freedom Mortgage Service Center representative suggested I submit this issue in writing. The representative stated the account should have been placed on hold when the 1 Aug payment was missed. He also informed me the late fee and actions taken with a negative impact on my credit rating should...

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Customer service
1.5 (34 reviews)
1.2 (493 reviews)
Reviewer's quote

...When i attempted to call Cross Country's customer service, HQ's, and complaints dept. I never received any response. I left probably 15 messages in total...

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...Their only interest is making money and have no real understanding of what customer service is..

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Website
1.8 (31 reviews)
1.5 (408 reviews)
Reviewer's quote

My mortgage was 752.00 it went to 972.00 and I haven't been in my home a year! I am a disabled Veteran. My Income does not allow me to pay this and I wasn't given a notice early enough! I need help! My house is not equipped with wheelchair assistance! This home was supposed to be comfortable for me...

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I called the number back and was connected with a customer service rep who told me that I could submit my SS cards via the message center on the website. Did that on May 24th and 3 days later I get a call and email from another random employee with the company requesting I submit my Social Security...

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Reliability
1.3 (31 reviews)
1.1 (423 reviews)
Reviewer's quote

They have the worst communication that I have ever seen in a professional setting period. They make you jump through 50 hoops just to tell you that you need to keep getting more stuff that you may or may not be able to get, then wait for the last second to tell you that you won't have the right...

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6 months later and I'm still waiting to go to closure. By the way my credit is excellent. This has been a horrible experience.

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CrossCountry Mortgage and Freedom Mortgage Pros and Cons

Pros
  • Getting hosed
  • No pros
  • Excellent
  • Should be investigated
  • That they should be investigatd
  • Rate fees
Cons
  • Customer service
  • Lender accountabilty
  • Did not keep me up to date
  • Customer service
  • Entire process
  • Way i was treated

CrossCountry Mortgage and Freedom Mortgage Most Positive Reviews

Top rated reviews
5

Andrew Matkovic is the dedicated person you will want for your mortgage loan transactions, He excels, in his...

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5

Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I...

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4.9

I recently purchased home and Patrick Anderson was the agent from Cross Country mortgage, and they made my home...

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5

Robert Biondi proveded great service and kept me updated

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CrossCountry Mortgage and Freedom Mortgage Most Critical Reviews

Lowest rated reviews
1

pany and its brokers should be sued and shut down for breaching its fiduciary duties when accepting documents which cont...

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1

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom...

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1

They Approve my for 150k base on income tax return, then made me down payment for $40,000
the made show addition $8000 i...

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1

Brought me thru a mod. After which said I didn't fill out a few forms and had to pay them 9600.00 or loose my home.now...

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CrossCountry Mortgage and Freedom Mortgage Latest Reviews

Recent published reviews
1

My mortgage was 752.00 it went to 972.00 and I haven't been in my home a year! I am a disabled Veteran. My Income does...

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1

6 months later and I'm still waiting to go to closure. By the way my credit is excellent. This has been a horrible...

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1.5

They have the worst communication that I have ever seen in a professional setting period. They make you jump through 50...

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1.4

I purchased my home and Freedom Mortgage carried the note until summer of 2020. Freedom Mortgage contacted me and offere...

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CrossCountry Mortgage and Freedom Mortgage Products and Services

Most reviewed product and services
  • Crosscountry Mortgage Loan Officer (13 reviews)
  • Crosscountry Mortgage Mortgage (8 reviews)
  • Crosscountry Mortgage Loan Refinance (5 reviews)
  • Freedom Mortgage Mortgage (342 reviews)
  • Freedom Mortgage Refinance (122 reviews)
  • Freedom Mortgage Loan (87 reviews)