PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Cross Country Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Cross Country Home Services

Sears Home Services and Cross Country Home Services Overview

Total reviews 2056 130
Company responses 0 0
Issues resolved 7 2

Sears Home Services and Cross Country Home Services Consumer Ratings

Rank
168 out of 922 in Household Services category
205 out of 922 in Household Services category
Customer service
113 in category
No votes
Product or Service Quality
108 in category
No votes
Reliability
106 in category
No votes
Warranty
79 in category
No votes

Sears Home Services and Cross Country Home Services Rating Details

Customer service
1.1 (859 reviews)
No votes
Reviewer's quote

...I have run my own business and this is not customer service. They have me scheduled between 12 and 5 and I fully expect to be put off again. If anyone has any better options I suggest you go somewhere else...

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After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls customer service, we let our membership lapse. It's not that we shouldn't have cancelled long ago but, after fighting back and forth for a week they stepped up and paid for half of...

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Product or Service Quality
1.3 (695 reviews)
No votes
Reviewer's quote

Has anyone else had problems with Sears Home Services? My clothes drier has been down for over 2 months now. Service man has been out 3 times and now they seem to be ignoring me. My expensive contract with them says it will either be fixed or replaced...

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After repeated attempts to get Cinch to step up and reimburse us for our bi-annual service agreement with CCHS, we simply refused to renew our policy. We had far too many issues with Sears/CCHS to want to even consider continuing with Cinch. We have moved our policy over to Choice in the hopes they...

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Reliability
1.2 (692 reviews)
No votes
Reviewer's quote

Try and get a replacement...good luck...I don't recommend getting this

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First they were Sears but after they went bankrupt their named was changed to CCHS but theit contracts were just as worthless. CCHS must be going bankrupt too as they have changed their name to Cinch. Great formula. Don't pay on your claims, change your name, don't pay on those claims, change your...

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Warranty
1.3 (664 reviews)
No votes
Reviewer's quote

refrigerator fixed under warranty tech came paid by check $109. 00 he took picture with his phone of it everything good parts mailed it only took 34 days for tech to come back !!!!!!!!!! wrote another check for $279. 90 he took picture with phone then I get a bill from you for $279...

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In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and the recommendation of one of their service technicians. In May I upgraded to the full house plan and added separate coverage for my split air/heat unit in my room addition. On...

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Sears Home Services and Cross Country Home Services Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Being placated
  • Take it or leave it resolutions
  • Slow response time

Sears Home Services and Cross Country Home Services Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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No votes
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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No votes

Sears Home Services and Cross Country Home Services Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

I noticed in late February that we were having less heat output. Shortly after that, our furnace began making horrible...

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Sears Home Services and Cross Country Home Services Latest Reviews

Recent published reviews
1.8

Called made a schedule and being at the end of the route the tech ran out of time so they rescheduled me and the same...

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1.5

After repeated attempts to get Cinch to step up and reimburse us for our bi-annual service agreement with CCHS, we...

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1.1

Has anyone else had problems with Sears Home Services? My clothes drier has been down for over 2 months now. Service...

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No votes

I own a double oven range. I have been unable to use it and have called multiple times only to be told I need parts...

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Sears Home Services and Cross Country Home Services Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (253 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Air Conditioner Warranty (9 reviews)