PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and Cross Country Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
Cross Country Home Services

Sears Home Services and Cross Country Home Services Overview

Total reviews 2034 130
Company responses 0 0
Issues resolved 7 2

Sears Home Services and Cross Country Home Services Consumer Ratings

Rank
169 out of 918 in Household Services category
205 out of 918 in Household Services category
Customer service
112 in category
100 in category
Product or Service Quality
106 in category
122 in category
Reliability
107 in category
117 in category
Warranty
78 in category
95 in category

Sears Home Services and Cross Country Home Services Rating Details

Customer service
1.1 (842 reviews)
1.2 (66 reviews)
Reviewer's quote

And all I keep getting told is how sorry the customer service team is for what I am experiencing but there is nothing they can do. As of September 15th my food claim has been denied, the appointment for repair on September 14th was cancelled the morning of the appointment via email and text...

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After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls customer service, we let our membership lapse. It's not that we shouldn't have cancelled long ago but, after fighting back and forth for a week they stepped up and paid for half of...

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Product or Service Quality
1.3 (681 reviews)
1.1 (57 reviews)
Reviewer's quote

TERRIBLE SERVICE - DO NOT DEAL WITH THEM..

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...Under CCHS we had a preventive service agreement where maintenance service calls were being reimbursed but now that they are Cinch they refuse to pay back or pay for outstanding claims. They owe us $100 they refuse to refund, even though we had that agreement before. Bottom line...

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Reliability
1.2 (674 reviews)
1.1 (64 reviews)
Reviewer's quote

On August 15 came the technician to see my refrigerator because no cooler, he came 2 hours late, after the check my refrigerator, he did say need parts ok y then he gone, he emails me the visit y the order Today August 31 I call the department home services, and they don't have of order and did...

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CCHS started as Sears. Sears went bankrupt, along with the any responsibility to work with customers of their plans. CCHS changed their name to Cinch which made the customers of the previous plans left out in the the cold. CCHS was paying for two preventive service calls but now that they are Cinch...

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Warranty
1.3 (655 reviews)
1.1 (60 reviews)
Reviewer's quote

Without a washer and dryer for 2 months! They stole over $300 from me and scammed me into signing up for their home warranty. Having to buy my own new appliance now and still no word from sears only hours of missed work, lies and no resolution in sight..

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In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and the recommendation of one of their service technicians. In May I upgraded to the full house plan and added separate coverage for my split air/heat unit in my room addition. On...

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Sears Home Services and Cross Country Home Services Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Being placated
  • Take it or leave it resolutions
  • Slow response time

Sears Home Services and Cross Country Home Services Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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No votes
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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No votes

Sears Home Services and Cross Country Home Services Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

I noticed in late February that we were having less heat output. Shortly after that, our furnace began making horrible...

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Sears Home Services and Cross Country Home Services Latest Reviews

Recent published reviews
No votes

if they cant repair it replace it with comparable fridge or cash I've been without a fridge for four months i need some...

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No votes

I own a double oven range. I have been unable to use it and have called multiple times only to be told I need parts...

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No votes

Our washing machine has now been out of service for over a month. Service tech came after ordering part(which was...

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1

After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls...

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Sears Home Services and Cross Country Home Services Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Customer Care (137 reviews)
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Homeowners Policy Claim (9 reviews)