Start a new comparison
Delete

Cross Country Home Services

Household Services
  • 1 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $81.6K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.1
Customer service
Reliability
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Over the phone customer service and supervisor attention 2
  • Very busy very busy 1
  • Thinking i had an actual warranty 1
  • Repairman that was sent to my house 1
  • Reasonable premiums 1

Customers don't like

  • Take it or leave it resolutions4
  • Slow response time3
  • Claim denied for fabricated reason3
  • Being placated3
  • Agents were rude3
Delete

Sears Home Services

Household Services
  • 4 ISSUES RESOLVED
  • 1489 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Reliability
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Sales people were nice 6
  • Technician 5
  • Polite and friendly repairmen 5
  • Technician was friendly 4
  • Repairman 4

Customers don't like

  • Poor customer service39
  • Inability to repair10
  • Lack of customer service7
  • No one with athority6
  • Repair program5
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
#1504267

Obviously, neither of these companies are attractive. They take your money, promise you no hassle repairs then give you nothing but aggravation when a claim is placed, especially if you reside in a rural area.

There is also disregard for medical emergencies with no air/heat. Wait until HVAC units with R22 come to an end and the refrigerant is no longer available! Replacement is the only option.

I’ll bet they will only cover R410 units. I am going through this now and it’s a mess.

Anonymous
Miami, Florida, United States #1307958

theyre the same...