PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cross Country Home Services and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cross Country Home Services
Sears Home Services

Cross Country Home Services and Sears Home Services Overview

Total reviews
126
1908
Company responses
0
0
Issues resolved
2
7

Sears Home Services was first mentioned on PissedConsumer on Mar 31, 2011 and since then this brand received 1908 reviews. It is 1782 reviews more than Cross Country Home Services received since Feb 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Cross Country Home Services customer support team than with Sears Home Services customer service.

Cross Country Home Services and Sears Home Services Consumer Ratings

Rank
200 out of 1665 in Household Services category
151 out of 1665 in Household Services category
Customer service
102 in category
113 in category
Reliability
114 in category
103 in category
Warranty
90 in category
77 in category

According to consumer ratings and reviews, Sears Home Services ranks 49 points higher in the Household Services category than Cross Country Home Services. People gave Cross Country Home Services 1.2 stars for Customer service criterion in Household Services category and it is 199 points higher than the worst rated brand in this category. At the same time, Sears Home Services was rated 1.1 stars for Customer service criterion in this category and it is 188 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Sears Home Services has a higher rating than Cross Country Home Services. Regarding Warranty criterion, consumers gave Cross Country Home Services 1.1 stars and it is 70% greater than other in category. Sears Home Services however was rated 1.3 stars and it is 74% greater than other in category.

Cross Country Home Services and Sears Home Services Rating Details

Customer service
1.2 (63 reviews)
1.1 (776 reviews)
Reviewer's quote

...I called customer service and was told they had no record of my claim. Another appointment was scheduled for the following week. The service technician that came said he does not work on split units and left...

Chistina

Sears took the call scheduled the service for Wednesday 10/23/2019 So I took day off again and was waiting for the technician to arrive who never showed up. So I called Sears back and wanted to reschedule and was told that they can not do that because the ticket is still open and advised me to call...

Alexander M
Reliability
1.1 (61 reviews)
1.2 (615 reviews)
Reviewer's quote

We took a warranty out with this company thinking we were taking out a Sears warranty. Having always had good luck with Sears and their appliance warranty we went into it with good faith. That was such a big mistake. This company does not stand by their warranty whatsoever and they will continually...

Sylvia F

I have spent literally hours emailing, chatting and calling various SHS persons to dispute an excessive labor charge.

Tyrell
Warranty
1.1 (57 reviews)
1.3 (606 reviews)
Reviewer's quote

Via SEARS, I've been a happy and satisfied extended warranty customer for my Craftsman and Kenmore appliance/tools and have been tickled to be covered by such a great outfit as their subcontractors and in house repair staffs. And then it happened. A telephone cold call from a "fly by night" company...

Ken B

I purchased and paid monthly payments on a whole house warranty. When my water softener stopped working (yes it was covered) they denied my claim after finding out it needed to be replaced. They said it would not be covered because i only had the policy 6 months??!!!..

Heather H

Cross Country Home Services and Sears Home Services Pros and Cons

Pros
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Take it or leave it resolutions
  • Slow response time
  • Being placated
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Cross Country Home Services and Sears Home Services Most Positive Reviews

Top rated reviews
No votes
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Cross Country Home Services and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Cross Country Home Services and Sears Home Services Latest Reviews

Recent published reviews
1

In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and...

Read all 126 reviews

Used Sears Home services for a ge dishwasher repair. The first Tech arrived and said a part needed to be ordered and he...

Read all 1908 reviews

Cross Country Home Services and Sears Home Services Products and Services

Most reviewed product and services
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Homeowners Policy Claim (9 reviews)
  • Sears Home Services Refrigerator Repair (246 reviews)
  • Sears Home Services Washing Machine Repair (135 reviews)
  • Sears Home Services Customer Care (135 reviews)