PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cross Country Home Services and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cross Country Home Services
Sears Home Services

Cross Country Home Services and Sears Home Services Overview

Total reviews 130 2034
Company responses 0 0
Issues resolved 2 7

Cross Country Home Services and Sears Home Services Consumer Ratings

Rank
204 out of 918 in Household Services category
168 out of 918 in Household Services category
Customer service
100 in category
112 in category
Reliability
117 in category
107 in category
Warranty
95 in category
78 in category
Turnaround Time
101 in category
87 in category

Cross Country Home Services and Sears Home Services Rating Details

Customer service
1.2 (66 reviews)
1.1 (842 reviews)
Reviewer's quote

After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls customer service, we let our membership lapse. It's not that we shouldn't have cancelled long ago but, after fighting back and forth for a week they stepped up and paid for half of...

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And all I keep getting told is how sorry the customer service team is for what I am experiencing but there is nothing they can do. As of September 15th my food claim has been denied, the appointment for repair on September 14th was cancelled the morning of the appointment via email and text...

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Reliability
1.1 (64 reviews)
1.2 (674 reviews)
Reviewer's quote

First they were Sears but after they went bankrupt their named was changed to CCHS but theit contracts were just as worthless. CCHS must be going bankrupt too as they have changed their name to Cinch. Great formula. Don't pay on your claims, change your name, don't pay on those claims, change your...

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On August 15 came the technician to see my refrigerator because no cooler, he came 2 hours late, after the check my refrigerator, he did say need parts ok y then he gone, he emails me the visit y the order Today August 31 I call the department home services, and they don't have of order and did...

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Warranty
1.1 (60 reviews)
1.3 (655 reviews)
Reviewer's quote

In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and the recommendation of one of their service technicians. In May I upgraded to the full house plan and added separate coverage for my split air/heat unit in my room addition. On...

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Without a washer and dryer for 2 months! They stole over $300 from me and scammed me into signing up for their home warranty. Having to buy my own new appliance now and still no word from sears only hours of missed work, lies and no resolution in sight..

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Turnaround Time
1.1 (59 reviews)
1.3 (564 reviews)
Reviewer's quote

...Eight calls later, after telling my story half a dozen time, I got through to a supervisor. Who promised a call back the next day. I said "don't bother"...

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...) The technician came the first time in June and misdiagnosed the problem as being the compressor. He ordered us a new one, and came back three weeks later to install it. The fridge still didn't work...

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Cross Country Home Services and Sears Home Services Pros and Cons

Pros
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Being placated
  • Take it or leave it resolutions
  • Slow response time
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Cross Country Home Services and Sears Home Services Most Positive Reviews

Top rated reviews
No votes
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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No votes
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Cross Country Home Services and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I noticed in late February that we were having less heat output. Shortly after that, our furnace began making horrible...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Cross Country Home Services and Sears Home Services Latest Reviews

Recent published reviews
No votes

I own a double oven range. I have been unable to use it and have called multiple times only to be told I need parts...

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No votes

if they cant repair it replace it with comparable fridge or cash I've been without a fridge for four months i need some...

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1

After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls...

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No votes

Our washing machine has now been out of service for over a month. Service tech came after ordering part(which was...

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Cross Country Home Services and Sears Home Services Products and Services

Most reviewed product and services
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Air Conditioner Warranty (9 reviews)
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Customer Care (136 reviews)