PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cross Country Home Services and Jomashop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cross Country Home Services
Jomashop

Cross Country Home Services and Jomashop Overview

Total reviews
126
435
Company responses
0
0
Issues resolved
2
5

Cross Country Home Services and Jomashop Consumer Ratings

Rank
201 out of 925 in Household Services category
147 out of 823 in Jewelry and Accessories category
Customer service
99 in category
139 in category
Warranty
94 in category
102 in category
Product or Service Quality
116 in category
141 in category
Advertised vs Delivered
81 in category
94 in category

Cross Country Home Services and Jomashop Rating Details

Customer service
1.2 (63 reviews)
1.2 (282 reviews)
Reviewer's quote

...I called customer service and was told they had no record of my claim. Another appointment was scheduled for the following week. The service technician that came said he does not work on split units and left...

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...Moreover, their customer service is not very good. Their products are good and priced fairly. However, they are pathetic with their customer service...

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Warranty
1.1 (57 reviews)
1.5 (202 reviews)
Reviewer's quote

We took a warranty out with this company thinking we were taking out a Sears warranty. Having always had good luck with Sears and their appliance warranty we went into it with good faith. That was such a big mistake...

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...I went to a authorized Raymond Weil dealer, who told me the warranty card would be required. No problem, I go to look for the warranty card, only to find a warranty card from Jomashop. Obviously this was useless to the Factory authorized dealer...

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Product or Service Quality
1.1 (54 reviews)
1.5 (227 reviews)
Reviewer's quote

i was an employee and thought I would get good service since I worked there. We spent a month with no ac and no service, kept getting the run around. They think a name change to Cinch is going to change their reputation..

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...Unprofessional, arrogant service reps who don't want to go the extra mile, even suggesting that this is my fault. I'm simply trying to get them to cover the shipping cost or request a replacement watch, rather than a repair. STAY FAR AWAY FROM THIS TRASH COMPANY..

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Advertised vs Delivered
1.1 (52 reviews)
1.7 (206 reviews)
Reviewer's quote

It's been said, "if it seems to be too good to be true, it usually is". ViaSEARS, I've been a happy and satisfied extended warranty customer for my Craftsman and Kenmore appliance/tools and have been tickled to be covered by such a great outfit as their subcontractors and in house repair staffs.And...

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Lets just assume it was used OK? The other one was advertised as a 48mm (its available in different sizes), but it appeared smaller than the other (both were 48mm) I was told that manufacturers do measure differently and this one likely included the lugs or crown. If this is a common, issue, why...

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Cross Country Home Services and Jomashop Pros and Cons

Pros
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
  • I liked the price
  • Price
  • Low prices
Cons
  • Take it or leave it resolutions
  • Slow response time
  • Being placated
  • Customer service
  • Complete lack of a customer service culture or training
  • Rude customer service and poor management

Cross Country Home Services and Jomashop Most Positive Reviews

Top rated reviews
No votes
5

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...

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No votes
5

I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory...

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Cross Country Home Services and Jomashop Most Critical Reviews

Lowest rated reviews
1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

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1

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...

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1

I noticed in late February that we were having less heat output. Shortly after that, our furnace began making horrible...

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1

i would rate this shop (shop as the synonym of SCAM) ZERO.

My overall summary of this review:
1. They sell defective wa...

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Cross Country Home Services and Jomashop Latest Reviews

Recent published reviews
1

In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and...

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4.7

Bought a lot of items here and so far so good. They came through on a price match guarantee, still waiting for a
Second o...

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1

i was an employee and thought I would get good service since I worked there. We spent a month with no ac and no...

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1

I ordered a Longines Hydroconquest from Jomashop. It did not work when it arrived. I thought the battery was...

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Cross Country Home Services and Jomashop Products and Services

Most reviewed product and services
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Customer Care (9 reviews)
  • Jomashop Shipping Service (81 reviews)
  • Jomashop Customer Care (68 reviews)
  • Jomashop Watch Repair (17 reviews)