PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cross Country Home Services and Jomashop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cross Country Home Services
Jomashop

Cross Country Home Services and Jomashop Overview

Total reviews 131 447
Company responses 0 0
Issues resolved 2 5

Cross Country Home Services and Jomashop Consumer Ratings

Rank
205 out of 923 in Household Services category
149 out of 856 in Jewelry and Accessories category
Customer service
96 in category
126 in category
Warranty
88 in category
88 in category
Product or Service Quality
115 in category
132 in category
Advertised vs Delivered
73 in category
86 in category

Cross Country Home Services and Jomashop Rating Details

Customer service
1.2 (67 reviews)
1.2 (290 reviews)
Reviewer's quote

After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls customer service, we let our membership lapse. It's not that we shouldn't have cancelled long ago but, after fighting back and forth for a week they stepped up and paid for half of...

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Your customer service person (Shady - Good God, have he/she change her name or at least use something less criminal sounding) never even responded to my chat request. You have wasted several hours of my time trying to resolve this issue without success both online and via telephone. Your resolution...

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Warranty
1.1 (61 reviews)
1.5 (213 reviews)
Reviewer's quote

In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and the recommendation of one of their service technicians. In May I upgraded to the full house plan and added separate coverage for my split air/heat unit in my room addition. On...

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...They claim there is a 2 year warranty with purchase but it is pretty much useless..

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Product or Service Quality
1.1 (58 reviews)
1.5 (238 reviews)
Reviewer's quote

After repeated attempts to get Cinch to step up and reimburse us for our bi-annual service agreement with CCHS, we simply refused to renew our policy. We had far too many issues with Sears/CCHS to want to even consider continuing with Cinch. We have moved our policy over to Choice in the hopes they...

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If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy...

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Advertised vs Delivered
1.1 (56 reviews)
1.7 (218 reviews)
Reviewer's quote

First they were Sears but after they went bankrupt their named was changed to CCHS but theit contracts were just as worthless. CCHS must be going bankrupt too as they have changed their name to Cinch. Great formula. Don't pay on your claims, change your name, don't pay on those claims, change your...

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...When delivered, I discovered that the watch is not new and has scratches. Immediately reported it to Jomashop and sent pictures. Sent the watch back for a full refund but was charged a 20% restocking fee because the watch has scratches!!! It's a scam...

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Cross Country Home Services and Jomashop Pros and Cons

Pros
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
  • I liked the price
  • Price
  • Low prices
Cons
  • Being placated
  • Take it or leave it resolutions
  • Slow response time
  • Customer service
  • Complete lack of a customer service culture or training
  • Rude customer service and poor management

Cross Country Home Services and Jomashop Most Positive Reviews

Top rated reviews
No votes
5

I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals a...

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No votes
5

I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory...

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Cross Country Home Services and Jomashop Most Critical Reviews

Lowest rated reviews
1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

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1

Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the...

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1

I noticed in late February that we were having less heat output. Shortly after that, our furnace began making horrible...

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1

i would rate this shop (shop as the synonym of SCAM) ZERO.

My overall summary of this review:
1. They sell defective wa...

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Cross Country Home Services and Jomashop Latest Reviews

Recent published reviews
1.5

After repeated attempts to get Cinch to step up and reimburse us for our bi-annual service agreement with CCHS, we...

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2.6

I purchased a Breitling Superocean from Jomashop on sale for $2275. The watch works fine but the crown pulled...

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No votes

I own a double oven range. I have been unable to use it and have called multiple times only to be told I need parts...

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2

I bought a watch and came in defective, was never used and was sent back immediately for refund. They received and...

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Cross Country Home Services and Jomashop Products and Services

Most reviewed product and services
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Homeowners Policy Claim (9 reviews)
  • Jomashop Shipping Service (81 reviews)
  • Jomashop Watch Repair (17 reviews)
  • Jomashop Repair (5 reviews)