Cricket Wireless vs Virgin Mobile

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Cricket Wireless

Telecommunications
  • 2 ISSUES RESOLVED
  • 575 TOTAL REVIEWS
  • $78.2K CLAIMED LOSSES
  • $528 AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Better than average prices and service 6
  • Affordable prices 5
  • Plan price 5
  • I hated my cricket experience 4
  • Cricket sucks all around the board 3

Customers don't like

  • Customer service9
  • Lousy customer service8
  • Being lied to5
  • Lies taking no responsibility for the inconveniences the cause5
  • Unwillingness to really listen to customers4

Products by Cricket Wireless

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Virgin Mobile

Telecommunications
  • 1 ISSUES RESOLVED
  • 385 TOTAL REVIEWS
  • $70.9K CLAIMED LOSSES
  • $415 AVERAGE LOSS
1.9
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Very little 4
  • Low price of cell phone service 3
  • Reliable auto pay 2
  • Vey little to do with phone insurance 1
  • Website very good richard branson owns it good prices 1

Customers don't like

  • Poorly trained reps3
  • Being mislead and wasting my time3
  • Extremely long wait times with lies3
  • Poor customer service2
  • Rude customer service2

Products by Virgin Mobile

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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