PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Cricket Wireless

TracFone and Cricket Wireless Overview

Total reviews 2179 1507
Company responses 0 0
Issues resolved 31 8

TracFone and Cricket Wireless Consumer Ratings

Rank
329 out of 2019 in Telecommunications category
331 out of 2019 in Telecommunications category
Customer service
474 in category
408 in category
Product or Service Quality
304 in category
305 in category
Website
382 in category
315 in category
Price Affordability
186 in category
234 in category

TracFone and Cricket Wireless Rating Details

Customer service
1.3
(815 reviews)
1.4
(629 reviews)
Reviewer's quote

...Poor customer service, and an organization that is not trustworthy..

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I have written into The office of the president of cricket as well as spoken to technical support, customer service, supervisors, managers and they say they can't give me credit. Calls drop, 1 or 2 bar signals, I'm in between 2 towers that have had enhancements being done and signal pushes me to...

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Product or Service Quality
1.8
(716 reviews)
1.8
(556 reviews)
Reviewer's quote

My son received brand new phone tracfone a month later no service. Their supervisors are not even trained monkeys..

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I had good service yesterday and today I wake up with no service. I called them, and they asked me is this customer service? And they hung up on me! Cricket service is the worst service. And their phone numbers are out of service!..

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Website
1.8
(669 reviews)
1.9
(537 reviews)
Reviewer's quote

*** website, *** customer service, lost minutes, lost data. You can't even make a purchase on their app..

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If using website BOD Samsung tab s9 fe 5g qualifies and welcomed. If you try to activate it under $15 simply tablet plan they say this tablet doesn't qualify and want to stick me with phone plan (unlimited talk,text and 5gb of data), or ask to switch to a different wireless provider. When calling...

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Price Affordability
2.8
(649 reviews)
2.5
(520 reviews)
Reviewer's quote

...They may give a good price, but it's not worth this . If they weren't going to replace to the phone, okay, just say so. Don't drag this on for almost a month now...

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Did not update my account last month with ACP Lifeline program benefits was charged full price last month and now will have to pay full price again which clearly I cannot afford hence the reason I applied and qualified for the program to begin with. Please be aware of your account status always if...

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TracFone and Cricket Wireless Pros and Cons

Pros
  • No contract
  • Price
  • Cheap
  • Price
  • Affordable prices
  • No contracts
Cons
  • Poor customer service
  • Customer service
  • Untrained call centers
  • Customer service
  • Custiomer service
  • Customer service is hateful

TracFone and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I purchased a new Tracfone on 6.24.15 and called the appropriate number to switch service from my old Tracfone that was...

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5

Been with them since old days before at&t. Zero problems in service and great customer service.

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5

Quiero liberar mi celular a cualquier compaรฑia por que estoy viviendo en mexico y mi celular no esta liberado

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5

I wanted to know if my phone was insured because it fell off the back of the truck I was in and didnt notice until I...

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TracFone and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

horrible company horrible company horrible company horrible company horrible company horrible company horrible company

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1

My location wasn't correct when taking multi media pics called customer service several times they continually hung up...

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1

I have had a tracfone number for about 10 months now. This morning I tried to make a call, and there was no service...

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1

I needed my pin number to my cell phone number in order to have it imported toy new carrier but never could speak to...

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TracFone and Cricket Wireless Latest Reviews

Recent published reviews
No votes

Hi Alex, I spoke to you also during one of the several calls I had with the phillipines agents, of which you are one....

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No votes

I'm trying to unlock the phone for my son nothing bad happened I just need to unlock the phone so my son can put his...

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No votes

So my phone only sends and receives call n texts. There's also not data on my phone so when I leave my house nobody can...

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No votes

I bought the phones about three months ago. They didnt work in the area where I needed them. I need to get them...

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