PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Cricket Wireless

TracFone and Cricket Wireless Overview

Total reviews 1454 1056
Company responses 0 0
Issues resolved 19 3

TracFone and Cricket Wireless Consumer Ratings

Rank
181 out of 1429 in Telecommunications category
220 out of 1429 in Telecommunications category
Customer service
254 in category
249 in category
Product or Service Quality
142 in category
174 in category
Website
208 in category
189 in category
Price Affordability
114 in category
141 in category

TracFone and Cricket Wireless Rating Details

Customer service
1.3 (470 reviews)
1.3 (454 reviews)
Reviewer's quote

...Bought the latest tracfone, lady at customer service screwed the whole deal up, didn't transfer 5000 minutes (triple on old phone) nor the new 90 day service plan. She had no idea what she was doing nor spoke so i could understand her. I had her repeat everything...

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...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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Product or Service Quality
1.9 (417 reviews)
1.8 (408 reviews)
Reviewer's quote

...???what-gives-with-the-poor-quality-a20-samsung..

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...And anyone who asks about their service I will tell the same thing..

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Website
1.9 (395 reviews)
1.9 (400 reviews)
Reviewer's quote

Purchased a Tracfone from their website Tracfone. com but cellphone purchased was never received. Tracfone Customer Service is based upon an existing Tracfone telephone number..

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...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Price Affordability
3 (377 reviews)
2.5 (377 reviews)
Reviewer's quote

I feel that if TracFone and its subsidiaries want to remain competitive with other prepaid carriers, ditch the silly throttle on their higher priced plans. TL;DR: stay away from TracFone and all its subsidiaries (Total Wireless, SIMple Mobile, Straight Talk, and even Walmart Family Mobile). If...

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Then they had the nerve to say I was lucky because new customers aren't offered an upgrade price but why would a "NEW" customer need to upgrade? It was a ridiculous statement, then to make matters worse, they suggested I spend an additional $120 for an upgrade for the only other phone they carry....

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TracFone and Cricket Wireless Pros and Cons

Pros
  • No contract
  • Price
  • Good service for years
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Custiomer service
  • Lousy customer service

TracFone and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

I ned a pin to unluck the sim card plz

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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TracFone and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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TracFone and Cricket Wireless Latest Reviews

Recent published reviews
2.7

Again, this month, I got a text saying monthly payment was nearly due, THEN a text reminding that auto payment was...

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5

She got a new phone and had 6 days to return it and she did, they weren't very friendly and she is legally blind and...

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No votes

Trying to purchase a basic flip phone without a camera.I went on the web site and chatted with a representative and he...

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2

Ask for information and got very little of it

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TracFone and Cricket Wireless Products and Services

Most reviewed product and services
  • Tracfone Phone Service (294 reviews)
  • Tracfone Service Transfer (79 reviews)
  • Tracfone Phone Plan (62 reviews)
  • Cricket Wireless Phone Service (171 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)