PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Cricket Wireless

TracFone and Cricket Wireless Overview

Total reviews
1337
954
Company responses
0
0
Issues resolved
17
3

TracFone was first mentioned on PissedConsumer on Jan 31, 2008 and since then this brand received 1337 reviews. It is 383 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TracFone customer support team than with Cricket Wireless customer service.

TracFone and Cricket Wireless Consumer Ratings

Rank
128 out of 1908 in Telecommunications category
182 out of 1908 in Telecommunications category
Customer service
215 in category
222 in category
Product or Service Quality
117 in category
139 in category
Website
198 in category
184 in category

According to consumer ratings and reviews, TracFone ranks 54 points higher in the Telecommunications category than Cricket Wireless. People gave TracFone 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, Cricket Wireless was rated 1.3 stars for Customer service criterion in this category and it is 344 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that TracFone has a higher rating than Cricket Wireless. Regarding Website criterion, consumers gave TracFone 1.9 stars and it is 65% greater than other in category. Cricket Wireless however was rated 1.9 stars and it is 67% greater than other in category.

TracFone and Cricket Wireless Rating Details

Customer service
1.3 (406 reviews)
1.3 (410 reviews)
Reviewer's quote

I just spent 4 hours with customer service in 4 days trying to get my dad’s phone to work. Was told he needed a newer phone with LTE compatibility; purchased the upgrade and spent 2 hours trying to transfer minutes (which was supposedly completed) and to be able to make calls, which never worked....

Huston

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell
Product or Service Quality
1.9 (363 reviews)
1.8 (368 reviews)
Reviewer's quote

...Costomer service tells me the problem is on the banks end. I have tried to pay my bill multiple ways. I have gone back and forth with tracfone for almost a month now, and i still dont have service or minuits...

James M

...And I am tired of my Unlimited Plan having 1 or 2 bars of service constantly. Switching plans next month..

Stephanie L
Website
1.9 (349 reviews)
1.9 (359 reviews)
Reviewer's quote

...They just kept repeating its on the website that we need a signature and it's our policy that it can only go to the house for delivery. Even spoke with a manager, got the same twilight zone illogical answer. They are nuts..

Tammy L

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

TracFone and Cricket Wireless Pros and Cons

Pros
  • No contract
  • Price
  • Good service for years
  • Better than average prices and service
  • Affordable prices
  • Plan price
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data

TracFone and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

5

I ned a pin to unluck the sim card plz

TracFone and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

TracFone and Cricket Wireless Latest Reviews

Recent published reviews
2.3

Promo Codes That State They Are Currently Working, Aren't.
TracFone Company are Liars, and I will No Longer Be their Cust...

Read all 1337 reviews

It was good. But my name is Donna nit the name you have there

Read all 954 reviews

TracFone and Cricket Wireless Products and Services

Most reviewed product and services
  • Tracfone Phone Service (289 reviews)
  • Tracfone Customer Care (117 reviews)
  • Tracfone Service Transfer (78 reviews)
  • Cricket Wireless Phone Service (167 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (59 reviews)