Cricket Wireless vs TracFone
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Cricket Wireless and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Cricket Wireless and TracFone Overview
|
Total reviews |
1029
|
1416
|
|
Company responses |
0 |
0 |
|
Issues resolved |
3 |
18 |
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Cricket Wireless and TracFone Consumer Ratings
Rank
205
out of 1438 in Telecommunications category
174
out of 1438 in Telecommunications category
Customer service
244
in category
246
in category
Product or Service Quality
163
in category
135
in category
Billing Practices
125
in category
120
in category
Website
193
in category
206
in category
Cricket Wireless and TracFone Rating Details
Reviewer's quote
...period was due to Covid (it's been around since I started service at least 2 years ago--long before covid) Shortened Bridge Payment Date from what told by customer service rep--they consider 7 days including the date you...
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Now I have spent $63 on another new phone and just got off the phone with customer service with the same thing. The first two phones were CDMA phones and this last one is a GSM phone like the one I currently have. They won't let me speak to any supervisors or tech people to get more information...
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Product or Service Quality
Reviewer's quote
My service has been intermittent and losing calls for a week and they have been telling me it would be working by tomorrow. I even missed a doctor calling me. I called many times and sent email to their customer success as they say to go with no response...
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Tracfone has good service, but their website is not working. They would not publish the following review because it is too truthful, and an actual occurrence of what happened. Sort of like the liberal media covering up Biden's gaffe's: they seem them, they know he's there, but they cover them up...
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Reviewer's quote
...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..
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...Then Suckfone took over about 3 years ago and nothing but billing, connection and other service problems. They are s bunch oh assholic kids in that company and they also rent the cell towers off of T Mobile. Pay close attention to your data usage as they are stealing it from you...
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Reviewer's quote
...The website doesnt help. The Cricket Store cant help. They said if I wanted to buy another SIM card for $35 I was welcome to use that option...
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after 5 hours on the phone and two hour on tracfone website my phone still isnt activated horrible company. They would not even give me a $5 credit to my account. I needed an emergency phone i lost my phone but what mistake trying tracfone...
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Cricket Wireless and TracFone Pros and Cons
Pros
- Affordable prices
- Better than average prices and service
- Plan price
- No contract
- Price
- Good service for years
Cons
- Customer service
- Lies taking no responsibility for the inconveniences the cause
- Slow data
- Poor customer service
- Untrained call centers
- Tech support
Cricket Wireless and TracFone Most Positive Reviews
Top rated reviews
I ned a pin to unluck the sim card plz
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I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...
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FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...
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We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...
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Cricket Wireless and TracFone Most Critical Reviews
Lowest rated reviews
I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...
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I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...
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There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...
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The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...
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Cricket Wireless and TracFone Latest Reviews
Recent published reviews
My service has been intermittent and losing calls for a week and they have been telling me it would be working by tomorr...
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3 weeks ago I purchased a 1 year 400 minutes TracFone card at Target for $99.99, I called TracFone in order to update...
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i have a $430 credit on my account and was told I could not use the credit towards replacing my broken phone. I was...
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I use my Tracfone as my business line and have business cards with potential numbers all over the country. My current...
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Cricket Wireless and TracFone Products and Services
Most reviewed product and services
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Cricket Wireless Phone Service
(169 reviews)
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Cricket Wireless Customer Care
(123 reviews)
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Cricket Wireless Mobile Phone Service
(65 reviews)
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Tracfone Phone Service
(294 reviews)
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Tracfone Customer Care
(123 reviews)
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Tracfone Service Transfer
(78 reviews)
How would you compare Cricket Wireless vs TracFone?
Cricket Wireless customer service is the absolute worst I have ever dealt with,period! I won't go into details,but I will be going back to Straight Talk when my month is up!!
Tracfone Support / Customer Service S U C K S!!!!!