PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
TracFone

Cricket Wireless and TracFone Overview

Total reviews 1029 1416
Company responses 0 0
Issues resolved 3 18

Cricket Wireless and TracFone Consumer Ratings

Rank
205 out of 1438 in Telecommunications category
174 out of 1438 in Telecommunications category
Customer service
244 in category
246 in category
Product or Service Quality
163 in category
135 in category
Billing Practices
125 in category
120 in category
Website
193 in category
206 in category

Cricket Wireless and TracFone Rating Details

Customer service
1.3 (440 reviews)
1.3 (451 reviews)
Reviewer's quote

...period was due to Covid (it's been around since I started service at least 2 years ago--long before covid) Shortened Bridge Payment Date from what told by customer service rep--they consider 7 days including the date you...

Read full review

Now I have spent $63 on another new phone and just got off the phone with customer service with the same thing. The first two phones were CDMA phones and this last one is a GSM phone like the one I currently have. They won't let me speak to any supervisors or tech people to get more information...

Read full review
Product or Service Quality
1.8 (397 reviews)
2 (400 reviews)
Reviewer's quote

My service has been intermittent and losing calls for a week and they have been telling me it would be working by tomorrow. I even missed a doctor calling me. I called many times and sent email to their customer success as they say to go with no response...

Read full review

Tracfone has good service, but their website is not working. They would not publish the following review because it is too truthful, and an actual occurrence of what happened. Sort of like the liberal media covering up Biden's gaffe's: they seem them, they know he's there, but they cover them up...

Read full review
Billing Practices
1.9 (384 reviews)
2 (317 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

Read full review

...Then Suckfone took over about 3 years ago and nothing but billing, connection and other service problems. They are s bunch oh assholic kids in that company and they also rent the cell towers off of T Mobile. Pay close attention to your data usage as they are stealing it from you...

Read full review
Website
1.9 (383 reviews)
1.9 (380 reviews)
Reviewer's quote

...The website doesnt help. The Cricket Store cant help. They said if I wanted to buy another SIM card for $35 I was welcome to use that option...

Read full review

after 5 hours on the phone and two hour on tracfone website my phone still isnt activated horrible company. They would not even give me a $5 credit to my account. I needed an emergency phone i lost my phone but what mistake trying tracfone...

Read full review

Cricket Wireless and TracFone Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Poor customer service
  • Untrained call centers
  • Tech support

Cricket Wireless and TracFone Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

Read full review
5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

Read full review
5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

Read full review
5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

Read full review

Cricket Wireless and TracFone Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

Read full review
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

Read full review
1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

Read full review
1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

Read full review

Cricket Wireless and TracFone Latest Reviews

Recent published reviews
2

My service has been intermittent and losing calls for a week and they have been telling me it would be working by tomorr...

Read full review
2.3

3 weeks ago I purchased a 1 year 400 minutes TracFone card at Target for $99.99, I called TracFone in order to update...

Read full review
1.3

i have a $430 credit on my account and was told I could not use the credit towards replacing my broken phone. I was...

Read full review
3.8

I use my Tracfone as my business line and have business cards with potential numbers all over the country. My current...

Read full review

Cricket Wireless and TracFone Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (169 reviews)
  • Cricket Wireless Customer Care (123 reviews)
  • Cricket Wireless Mobile Phone Service (65 reviews)
  • Tracfone Phone Service (294 reviews)
  • Tracfone Customer Care (123 reviews)
  • Tracfone Service Transfer (78 reviews)