PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
TracFone

Cricket Wireless and TracFone Overview

Total reviews
946
1327
Company responses
0
0
Issues resolved
3
17

TracFone was first mentioned on PissedConsumer on Jan 31, 2008 and since then this brand received 1327 reviews. It is 381 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TracFone customer support team than with Cricket Wireless customer service.

Cricket Wireless and TracFone Consumer Ratings

Rank
180 out of 1945 in Telecommunications category
127 out of 1945 in Telecommunications category
Customer service
228 in category
224 in category
Product or Service Quality
142 in category
117 in category
Website
180 in category
199 in category

According to consumer ratings and reviews, TracFone ranks 53 points higher in the Telecommunications category than Cricket Wireless. People gave Cricket Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 336 points higher than the worst rated brand in this category. At the same time, TracFone was rated 1.3 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that TracFone has a higher rating than Cricket Wireless. Regarding Website criterion, consumers gave Cricket Wireless 1.9 stars and it is 68% greater than other in category. TracFone however was rated 1.9 stars and it is 65% greater than other in category.

Cricket Wireless and TracFone Rating Details

Customer service
1.3 (407 reviews)
1.3 (398 reviews)
Reviewer's quote

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell

They said i didnt have in account with them but i have bewn a customer since the beginning of the year and all of a sudden my accou t is not there but i purchased an upgrade and couldnt even use it due to tracfones unprofessionalism and untrustworthy representatives never again anyone buying...

CHRISTIAN M
Product or Service Quality
1.8 (365 reviews)
2 (355 reviews)
Reviewer's quote

...Not even 24 hrs later my phone is off!!! And they telling me I still owe another $45 to get my service restored. Because of the lack of knowledge of the employee she didn’t tell me that if the bridge pay expires u have to pay the full payment. Which is confusing even more because if I pay this...

PissedConsumer1693437

bought one year of service from my phone for first time and loaded ok then my phone wouldnt let me make calls out or take calls in , i was only allowed to make emergency calls and i could only use FB , 2 days of trying to get it resolved nothing , they had me delete everything on my phone and take...

PissedConsumer1728604
Website
1.9 (355 reviews)
1.9 (340 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

...They just kept repeating its on the website that we need a signature and it's our policy that it can only go to the house for delivery. Even spoke with a manager, got the same twilight zone illogical answer. They are nuts..

Tammy L

Cricket Wireless and TracFone Pros and Cons

Pros
  • Better than average prices and service
  • Affordable prices
  • Plan price
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Poor customer service
  • Untrained call centers
  • Tech support

Cricket Wireless and TracFone Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

Cricket Wireless and TracFone Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

Cricket Wireless and TracFone Latest Reviews

Recent published reviews

Failed to honor promised price on order
I placed an order for new service on a brand new account with Cricket Wireless. T...

Read all 946 reviews
2.2

bought one year of service from my phone for first time and loaded ok then my phone wouldnt let me make calls out or...

Read all 1327 reviews

Cricket Wireless and TracFone Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (166 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (57 reviews)
  • Tracfone Phone Service (288 reviews)
  • Tracfone Customer Care (112 reviews)
  • Tracfone Service Transfer (78 reviews)