PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
TracFone

Cricket Wireless and TracFone Overview

Total reviews
1015
1379
Company responses
0
0
Issues resolved
3
18

Cricket Wireless and TracFone Consumer Ratings

Rank
184 out of 1428 in Telecommunications category
151 out of 1428 in Telecommunications category
Customer service
223 in category
227 in category
Product or Service Quality
147 in category
119 in category
Website
185 in category
197 in category
Billing Practices
104 in category
96 in category

Cricket Wireless and TracFone Rating Details

Customer service
1.3 (428 reviews)
1.3 (431 reviews)
Reviewer's quote

...The customer service is horrible and I could barely understand what the agents are saying because of the thick accents..

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received the new fone set up and when I get called ,I can't hear caller ,turned up volume still not working ,called customer service the tried to repair online still not working ,was told I would have to send them the fone prepaid by them ,this would take 3 to 4 days then they would repair or...

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Product or Service Quality
1.8 (385 reviews)
2 (387 reviews)
Reviewer's quote

They wouldn't provide me with the SIM unlock code they shut down the service before 9 and the representatives to hang up on me and for rude and not understanding of not having certain answers to questions about accounts that were four to five years old and I had to repeatedly call back..

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...I spent a week talking to customer service by phone and through chat of course they're all overseas and don't care at all about resolving your problem! When it would seem like they were actually going to do something about it they would hang up the phone or terminate the chat...

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Website
1.9 (375 reviews)
1.9 (366 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

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...We should be able to get a refund because this problem is not of our making, but per your website you refuse to offer refunds. We are so frustrated that we will never recommend Tracfone to anyone..

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Billing Practices
1.9 (374 reviews)
2 (308 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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...Then Suckfone took over about 3 years ago and nothing but billing, connection and other service problems. They are s bunch oh assholic kids in that company and they also rent the cell towers off of T Mobile. Pay close attention to your data usage as they are stealing it from you...

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Cricket Wireless and TracFone Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • No contract
  • Price
  • Cost when i used very few minutes
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Poor customer service
  • Untrained call centers
  • Tech support

Cricket Wireless and TracFone Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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Cricket Wireless and TracFone Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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Cricket Wireless and TracFone Latest Reviews

Recent published reviews
1

I had an issue with an upgrade phone after about a month. Found out it was defective. I have insurance on all 3 phones....

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2

Be careful with TracfoneI have 2 phones One is from the Government...which l use for googling and Facebook....My...

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2.4

They wouldn't provide me with the SIM unlock code they shut down the service before 9 and the representatives to hang...

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No votes

Samsung Galaxy J3 Orbit RECONDITIONED.
Wanting to buy this device but your website doesn't explain the required "service...

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Cricket Wireless and TracFone Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (168 reviews)
  • Cricket Wireless Customer Care (121 reviews)
  • Cricket Wireless Mobile Phone Service (63 reviews)
  • Tracfone Phone Service (294 reviews)
  • Tracfone Customer Care (120 reviews)
  • Tracfone Service Transfer (78 reviews)