PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
TracFone

Cricket Wireless and TracFone Overview

Total reviews 1056 1457
Company responses 0 0
Issues resolved 3 19

Cricket Wireless and TracFone Consumer Ratings

Rank
222 out of 1430 in Telecommunications category
184 out of 1430 in Telecommunications category
Customer service
261 in category
265 in category
Product or Service Quality
182 in category
147 in category
Website
194 in category
214 in category
Billing Practices
128 in category
123 in category

Cricket Wireless and TracFone Rating Details

Customer service
1.3 (454 reviews)
1.3 (473 reviews)
Reviewer's quote

...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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My phone is down since December 24 being on the line with customer service for more than 3 hours they still ca not figure out the problem. Now they escalated the issue and need to wait 72 hours..

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Product or Service Quality
1.8 (408 reviews)
1.9 (419 reviews)
Reviewer's quote

...And anyone who asks about their service I will tell the same thing..

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I am sending this message because this company has taken my phone service and money from my account and didnt provide service for the full 30 day they were paid for and they took money from my bank account that was not returned I have filled a complaint with the bbb and the fcc about this company...

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Website
1.9 (400 reviews)
1.9 (397 reviews)
Reviewer's quote

...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Purchased a Tracfone from their website Tracfone. com but cellphone purchased was never received. Tracfone Customer Service is based upon an existing Tracfone telephone number..

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Billing Practices
1.9 (397 reviews)
1.9 (334 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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...Then Suckfone took over about 3 years ago and nothing but billing, connection and other service problems. They are s bunch oh assholic kids in that company and they also rent the cell towers off of T Mobile. Pay close attention to your data usage as they are stealing it from you...

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Cricket Wireless and TracFone Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Custiomer service
  • Lousy customer service
  • Poor customer service
  • Untrained call centers
  • Tech support

Cricket Wireless and TracFone Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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Cricket Wireless and TracFone Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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Cricket Wireless and TracFone Latest Reviews

Recent published reviews
5

She got a new phone and had 6 days to return it and she did, they weren't very friendly and she is legally blind and...

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1

I am sending this message because this company has taken my phone service and money from my account and didnt provide...

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2

Ask for information and got very little of it

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1.4

My phone is down since December 24 being on the line with customer service for more than 3 hours they still ca not...

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Cricket Wireless and TracFone Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (171 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)
  • Tracfone Phone Service (294 reviews)
  • Tracfone Service Transfer (79 reviews)
  • Tracfone Phone Plan (62 reviews)