PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Cricket Wireless

Total Wireless and Cricket Wireless Overview

Total reviews 860 1079
Company responses 0 0
Issues resolved 4 3

Total Wireless and Cricket Wireless Consumer Ratings

Rank
180 out of 1680 in Telecommunications category
238 out of 1680 in Telecommunications category
Customer service
218 in category
270 in category
Website
218 in category
212 in category
Product or Service Quality
161 in category
183 in category
Price Affordability
65 in category
155 in category

Total Wireless and Cricket Wireless Rating Details

Customer service
1.4 (499 reviews)
1.3 (462 reviews)
Reviewer's quote

...Being tech-savvy helps to resolve any issues with your phone better than being dependent on their customer service. You are paying for phone and text service at a great price. You don't have walk in Total Wireless service stores that fix everything for free...

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...for the store to open, the so called manager tried to tell me that the phone was damaged and he could not refund my money, I was refused a refund, horrible customer service when something does not work and a company treats their CUSTOMERS LIKE THIS, pathetic!! ike this,...

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Website
1.9 (452 reviews)
1.9 (407 reviews)
Reviewer's quote

It's not worth the headaches, the website sucks, its constantly glitching and freezes up (on any device new or old I have tried), making checking your account about as easy as navigating through a 100sf area, filled with 50 puppies, and trying not to step in crap. Its insane, I've had it, take it...

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...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Product or Service Quality
1.9 (450 reviews)
1.8 (418 reviews)
Reviewer's quote

...I had to pay off the lease and start a new plan just to restore service. My payment is still lost in their system. As soon as my points are gone, I will be gone to a new provider..

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...i was rushed out and charged my card for a service that i told her i didnt want cause she failed to get a device i wanred..

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Price Affordability
3.1 (438 reviews)
2.5 (385 reviews)
Reviewer's quote

Now I have moved on to another provider and Total Wireless is refusing to unlock my phone which I purchased from them by paying the full price. Spent hours and hours trying to get some help with this. Most of the time when I ask for a manager they put me on hold and after 10 to 15 minutes I just...

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Then they had the nerve to say I was lucky because new customers aren't offered an upgrade price but why would a "NEW" customer need to upgrade? It was a ridiculous statement, then to make matters worse, they suggested I spend an additional $120 for an upgrade for the only other phone they carry....

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Total Wireless and Cricket Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Affordable prices
  • No contracts
  • Better than average prices and service
Cons
  • Customer service
  • Incompetent tech support
  • Extremely poor customer service
  • Customer service
  • Custiomer service
  • Lousy customer service

Total Wireless and Cricket Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

I ned a pin to unluck the sim card plz

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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Total Wireless and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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Total Wireless and Cricket Wireless Latest Reviews

Recent published reviews
1

IF you happen to be in the middle of paying off a phone with Total Wireless, you cannot remove lines, not associated...

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No votes

Hello,
My moto G7 supra isn't unlocked(local network use is restricted)
How can I activate it pls help

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1

my phone is locked and I can't use it and I just bought it I just paid $78.08 for the phone and the cover to take care...

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2.3

3 of our phones had insurance, when we tried to replace a cracked screen it cost almost as much as without insurance....

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