PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Cricket Wireless

Total Wireless and Cricket Wireless Overview

Total reviews
759
1015
Company responses
0
0
Issues resolved
4
3

Total Wireless and Cricket Wireless Consumer Ratings

Rank
142 out of 1428 in Telecommunications category
184 out of 1428 in Telecommunications category
Customer service
175 in category
224 in category
Website
190 in category
185 in category
Product or Service Quality
125 in category
145 in category
Billing Practices
78 in category
104 in category

Total Wireless and Cricket Wireless Rating Details

Customer service
1.4 (442 reviews)
1.3 (428 reviews)
Reviewer's quote

Bought a 50 prepaid card from Walmart and spent hours on the Phone with Total Wireless customer service trying to get it activated. Frequent transfers and disconnects. They could not figure out why they could not activate it and refused to give me a refund...

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...The customer service is horrible and I could barely understand what the agents are saying because of the thick accents..

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Website
1.9 (402 reviews)
1.9 (375 reviews)
Reviewer's quote

...1/10 STARS!!!! AND I DO HAVE BANK STATEMENTS AND A ORDER CONFIRMATION FROM THE TOTAL WIRELESS WEBSITE. stunned by the treatment..

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Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

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Product or Service Quality
1.9 (398 reviews)
1.8 (385 reviews)
Reviewer's quote

...My wife was planning to keep her service with you, but unless this issue is resolved now, she will also change carriers..

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They wouldn't provide me with the SIM unlock code they shut down the service before 9 and the representatives to hang up on me and for rude and not understanding of not having certain answers to questions about accounts that were four to five years old and I had to repeatedly call back..

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Billing Practices
2.1 (390 reviews)
1.9 (374 reviews)
Reviewer's quote

...**DO NOT change your phone plan in the middle of your billing period--Total Wireless will NOT EVER EVER EVER refund or credit you any money--even if it is an upgrade in their service. Prepaid plan= they are keeping your money no matter what. They will NEVER give you a credit/refund for ANY reason...

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...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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Total Wireless and Cricket Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Customer service
  • Incompetent tech support
  • Extremely poor customer service
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data

Total Wireless and Cricket Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

I ned a pin to unluck the sim card plz

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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Total Wireless and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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Total Wireless and Cricket Wireless Latest Reviews

Recent published reviews
2.7

We are required to have our Total Wireless Account Number to be able to transfer the current phone number...

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1

I had an issue with an upgrade phone after about a month. Found out it was defective. I have insurance on all 3 phones....

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1.8

Bought a 50 prepaid card from Walmart and spent hours on the Phone with Total Wireless customer service trying to get...

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2.4

They wouldn't provide me with the SIM unlock code they shut down the service before 9 and the representatives to hang...

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Total Wireless and Cricket Wireless Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (144 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (60 reviews)
  • Cricket Wireless Phone Service (168 reviews)
  • Cricket Wireless Customer Care (121 reviews)
  • Cricket Wireless Mobile Phone Service (63 reviews)