PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Cricket Wireless

Total Wireless and Cricket Wireless Overview

Total reviews 808 1045
Company responses 0 0
Issues resolved 4 3

Total Wireless and Cricket Wireless Consumer Ratings

Rank
163 out of 1460 in Telecommunications category
216 out of 1460 in Telecommunications category
Customer service
204 in category
251 in category
Website
202 in category
193 in category
Product or Service Quality
152 in category
173 in category
Price Affordability
65 in category
145 in category

Total Wireless and Cricket Wireless Rating Details

Customer service
1.4 (471 reviews)
1.3 (449 reviews)
Reviewer's quote

...Which it did but ever since then my Apple ID was not letting me click on my profile So I called customer service again, and they never fixed my problems. My phone has be rebooted multiple times..

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...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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Website
1.9 (426 reviews)
1.9 (394 reviews)
Reviewer's quote

...Used the method in the website. No deal. I can't stand this company...

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...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Product or Service Quality
1.9 (420 reviews)
1.8 (403 reviews)
Reviewer's quote

I've been hung up on about 7 times by costumer service, lied to at least three and denied any reasonable remedy for a defective phone they sold me. Huge mistake signing up with them and a bigger mistake trying to repeal with their costumer service, they are masters of the run around. This company...

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...*** service..

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Price Affordability
3.1 (412 reviews)
2.5 (372 reviews)
Reviewer's quote

Now I have moved on to another provider and Total Wireless is refusing to unlock my phone which I purchased from them by paying the full price. Spent hours and hours trying to get some help with this. Most of the time when I ask for a manager they put me on hold and after 10 to 15 minutes I just...

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Then they had the nerve to say I was lucky because new customers aren't offered an upgrade price but why would a "NEW" customer need to upgrade? It was a ridiculous statement, then to make matters worse, they suggested I spend an additional $120 for an upgrade for the only other phone they carry....

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Total Wireless and Cricket Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Customer service
  • Custiomer service
  • Lousy customer service

Total Wireless and Cricket Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

I ned a pin to unluck the sim card plz

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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Total Wireless and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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Total Wireless and Cricket Wireless Latest Reviews

Recent published reviews
No votes

I was able to figure it out. No problem at this time

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2.6

To Whom It May Concern:
This is Michelle. I am a royal cricket customer. I used your companys service for a long time. Re...

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No votes

Wasted endless amount of time trying to get the service working and failed to get the needed help. Now equally...

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1

You guys really suck. Can't call and talk to nobody. *** service

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Total Wireless and Cricket Wireless Products and Services

Most reviewed product and services
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)
  • Cricket Wireless Phone Service (172 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)