PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Total Wireless

Cricket Wireless and Total Wireless Overview

Total reviews
946
693
Company responses
0
0
Issues resolved
3
4

Cricket Wireless was first mentioned on PissedConsumer on Mar 9, 2008 and since then this brand received 946 reviews. It is 253 reviews more than Total Wireless received since Jun 1, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Total Wireless customer support team than with Cricket Wireless customer service.

Cricket Wireless and Total Wireless Consumer Ratings

Rank
180 out of 1946 in Telecommunications category
120 out of 1946 in Telecommunications category
Customer service
230 in category
171 in category
Product or Service Quality
142 in category
123 in category
Website
179 in category
178 in category

According to consumer ratings and reviews, Total Wireless ranks 60 points higher in the Telecommunications category than Cricket Wireless. People gave Cricket Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 334 points higher than the worst rated brand in this category. At the same time, Total Wireless was rated 1.4 stars for Customer service criterion in this category and it is 393 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Total Wireless has a higher rating than Cricket Wireless. Regarding Website criterion, consumers gave Cricket Wireless 1.9 stars and it is 68% greater than other in category. Total Wireless however was rated 1.9 stars and it is 68% greater than other in category.

Cricket Wireless and Total Wireless Rating Details

Customer service
1.3 (407 reviews)
1.4 (410 reviews)
Reviewer's quote

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell

...Customer service was awful. They were unable to do anything other than look at the order number and the FedEx tracking number that had been generated and parrot back to me the same information I was able to find online. I was told multiple things over a weeks period...

BURT Z
Product or Service Quality
1.8 (365 reviews)
1.9 (373 reviews)
Reviewer's quote

...Not even 24 hrs later my phone is off!!! And they telling me I still owe another $45 to get my service restored. Because of the lack of knowledge of the employee she didn’t tell me that if the bridge pay expires u have to pay the full payment. Which is confusing even more because if I pay this...

PissedConsumer1693437

Total Wireless started out working very well for me back in 2015 but this year they have been throttling my data so bad that I can't even use the ,6 gigabytes that I purchased each month. My phone can only access internet if I use someone else's WIFI.I haven't been able to get the problem...

Darlene B
Website
1.9 (355 reviews)
1.9 (373 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

:wtf: Full disclosure of device specifications is required before purchase if you want to maintain a good customer relationship! The "issue" I'm complaining about isn't Total Wireless' "fault" except they should put EVERYTHING about a phone & the operating system "for" Total Wireless devices on...

Kathi K

Cricket Wireless and Total Wireless Pros and Cons

Pros
  • Better than average prices and service
  • Affordable prices
  • Plan price
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Incompetent tech support
  • Customer service could not resolve their problem

Cricket Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

Cricket Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

Cricket Wireless and Total Wireless Latest Reviews

Recent published reviews

Failed to honor promised price on order
I placed an order for new service on a brand new account with Cricket Wireless. T...

Read all 946 reviews

terrible service can't talk to human being

Read all 693 reviews

Cricket Wireless and Total Wireless Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (166 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (57 reviews)
  • Total Wireless Customer Care (136 reviews)
  • Total Wireless Mobile Phone Service (99 reviews)
  • Total Wireless Phone Plan (57 reviews)