PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Total Wireless

Cricket Wireless and Total Wireless Overview

Total reviews 1056 826
Company responses 0 0
Issues resolved 3 4

Cricket Wireless and Total Wireless Consumer Ratings

Rank
222 out of 1429 in Telecommunications category
168 out of 1429 in Telecommunications category
Customer service
257 in category
211 in category
Product or Service Quality
180 in category
154 in category
Website
194 in category
201 in category
Billing Practices
127 in category
94 in category

Cricket Wireless and Total Wireless Rating Details

Customer service
1.3 (454 reviews)
1.4 (478 reviews)
Reviewer's quote

...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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...After 4 hours with their garbage chat service and being switched between customer service reps they told me my phone was no good and I needed to buy one from Verizon. When I told them I use their compatibility checker they said sorry can't help you..

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Product or Service Quality
1.8 (408 reviews)
1.9 (431 reviews)
Reviewer's quote

...And anyone who asks about their service I will tell the same thing..

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I tried to contact the company to cancel my service and couldn't get to a person nor an option to cancel it as it's no longer needed, I even sent an e-mail twice and it came back as invalid..

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Website
1.9 (400 reviews)
1.9 (437 reviews)
Reviewer's quote

...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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It's not worth the headaches, the website sucks, its constantly glitching and freezes up (on any device new or old I have tried), making checking your account about as easy as navigating through a 100sf area, filled with 50 puppies, and trying not to step in crap. Its insane, I've had it, take it...

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Billing Practices
1.9 (397 reviews)
2.1 (418 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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...He was at a dead end, and sent me to the billing department. The man in billing hung up on me after I asked to see a manager..

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Cricket Wireless and Total Wireless Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Customer service
  • Custiomer service
  • Lousy customer service
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support

Cricket Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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Cricket Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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Cricket Wireless and Total Wireless Latest Reviews

Recent published reviews
5

She got a new phone and had 6 days to return it and she did, they weren't very friendly and she is legally blind and...

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2.4

I have been a customer of theirs for several years.
I have good service everywhere I go and I travel extensively.
I used t...

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2

Ask for information and got very little of it

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3.8

Seems to be resolved. After Speaking with them over three weeks they finally were able to get our phone working.

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Cricket Wireless and Total Wireless Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (171 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)