PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Total Wireless

Cricket Wireless and Total Wireless Overview

Total reviews
1035
791
Company responses
0
0
Issues resolved
3
4

Cricket Wireless and Total Wireless Consumer Ratings

Rank
198 out of 1428 in Telecommunications category
153 out of 1428 in Telecommunications category
Customer service
237 in category
189 in category
Product or Service Quality
160 in category
141 in category
Billing Practices
120 in category
88 in category
Website
195 in category
204 in category

Cricket Wireless and Total Wireless Rating Details

Customer service
1.3 (437 reviews)
1.4 (461 reviews)
Reviewer's quote

called customer service after they charged me $15 reconnections Fees called customer service And told they would take off fee, called back they say rep didn't make waived fee so it stands. Been with company 3 year never missed a payment And this is how than treat you. I find them real rude,and...

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...This company's website and customer service are so poor it is impossible to get anything done...

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Product or Service Quality
1.8 (395 reviews)
1.9 (411 reviews)
Reviewer's quote

...Service at a cricket store due to not being able to wear a mask due to medical reasons. Store is located at 3201 N 32nd St. Phoenix Az..

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...Don't get total wireless service..

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Billing Practices
1.9 (382 reviews)
2.1 (406 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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...He was at a dead end, and sent me to the billing department. The man in billing hung up on me after I asked to see a manager..

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Website
1.9 (382 reviews)
1.9 (419 reviews)
Reviewer's quote

...The website doesnt help. The Cricket Store cant help. They said if I wanted to buy another SIM card for $35 I was welcome to use that option...

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It was very complicated and did not work using the website, but the phone people were very polite and spent almost 3 hours wrestling with their system and Verizon's system. In the end everything worked, and they answered all of our questions. You don't get a choice of whom to talk to, but our...

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Cricket Wireless and Total Wireless Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support

Cricket Wireless and Total Wireless Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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Cricket Wireless and Total Wireless Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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Cricket Wireless and Total Wireless Latest Reviews

Recent published reviews
4.5

Was denied. Service at a cricket store due to not being able to wear a mask due to medical reasons. Store is located at...

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No votes

That I went into a store I purchased your phone Galaxy Jay something phone I'm not sure it was really nice looking so I...

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No votes

I need my account number for my phone

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1

Arrogant, no good, nothing works from day 1. Calls constantly drops, and they tell you to connect to the internet when y...

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Cricket Wireless and Total Wireless Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (168 reviews)
  • Cricket Wireless Customer Care (122 reviews)
  • Cricket Wireless Mobile Phone Service (63 reviews)
  • Total Wireless Customer Care (147 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)