PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Cricket Wireless

MetroPCS and Cricket Wireless Overview

Total reviews 1418 1037
Company responses 0 0
Issues resolved 3 3

MetroPCS and Cricket Wireless Consumer Ratings

Rank
151 out of 1450 in Telecommunications category
211 out of 1450 in Telecommunications category
Customer service
No votes
229 in category
Diversity of Products or Services
No votes
184 in category
Website
No votes
184 in category
Billing Practices
No votes
116 in category

MetroPCS and Cricket Wireless Rating Details

Customer service
No votes
1.3 (445 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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Diversity of Products or Services
No votes
2 (371 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

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..."BYOD, BRING YOUR OWN DEVICE" What they FAIL to disclose is that yes, if your phone is compatible with being able to receive the bandwidth frequency that they broadcast on, cellular and data wise, then you can use their cellular and data services...

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Website
No votes
1.9 (388 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Billing Practices
No votes
1.9 (388 reviews)
Reviewer's quote

I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

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Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

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MetroPCS and Cricket Wireless Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Lousy customer service
  • Lies taking no responsibility for the inconveniences the cause

MetroPCS and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

I ned a pin to unluck the sim card plz

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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MetroPCS and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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MetroPCS and Cricket Wireless Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

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2.5

We have had cricket for 5 years and never had a problem till the last month we have no service what so ever I have 8...

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1

metro is doing everything to get rid of millions of customers.
i have been with metro for 10 years and now they do not le...

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No votes

Went to purchase new phone. Cresent City. Manager. Real huge guy don't remember his name. Helped me (LOL)
I picked out ph...

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MetroPCS and Cricket Wireless Products and Services

Most reviewed product and services
  • Metropcs Phone Service (217 reviews)
  • Metropcs Phone Plan (80 reviews)
  • Metropcs Mobile Phone Service (66 reviews)
  • Cricket Wireless Phone Service (169 reviews)
  • Cricket Wireless Mobile Phone Service (66 reviews)
  • Cricket Wireless Phone Plan (49 reviews)