PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Cricket Wireless

MetroPCS and Cricket Wireless Overview

Total reviews
1423
954
Company responses
0
0
Issues resolved
3
3

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 469 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with MetroPCS customer support team and Cricket Wireless customer service.

MetroPCS and Cricket Wireless Consumer Ratings

Rank
129 out of 1908 in Telecommunications category
182 out of 1908 in Telecommunications category
Customer service
126 in category
229 in category
Diversity of Products or Services
122 in category
175 in category
Website
129 in category
187 in category

According to consumer ratings and reviews, MetroPCS ranks 53 points higher in the Telecommunications category than Cricket Wireless. People gave MetroPCS 1.6 stars for Customer service criterion in Telecommunications category and it is 447 points higher than the worst rated brand in this category. At the same time, Cricket Wireless was rated 1.3 stars for Customer service criterion in this category and it is 344 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Cricket Wireless has a higher rating than Cricket Wireless. Regarding Website criterion, consumers gave MetroPCS 2 stars and it is 77% greater than other in category. Cricket Wireless however was rated 1.9 stars and it is 67% greater than other in category.

MetroPCS and Cricket Wireless Rating Details

Customer service
1.6 (604 reviews)
1.3 (410 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Saliha

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell
Diversity of Products or Services
2 (577 reviews)
2 (344 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

PissedConsumer1153325

...i dont understand how we got 4 lines with free phones and dont have not one free phone ( mind you we bought 2 phones2 lg stylos 3 i am not happy with this services at...

Priscilla W
Website
2 (577 reviews)
1.9 (359 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

MetroPCS and Cricket Wireless Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Better than average prices and service
  • Affordable prices
  • Plan price
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data

MetroPCS and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

5

I ned a pin to unluck the sim card plz

MetroPCS and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

MetroPCS and Cricket Wireless Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

It was good. But my name is Donna nit the name you have there

Read all 954 reviews

MetroPCS and Cricket Wireless Products and Services

Most reviewed product and services
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (168 reviews)
  • Metropcs Phone Plan (79 reviews)
  • Cricket Wireless Phone Service (167 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (59 reviews)