PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
MetroPCS

Cricket Wireless and MetroPCS Overview

Total reviews 1037 1418
Company responses 0 0
Issues resolved 3 3

Cricket Wireless and MetroPCS Consumer Ratings

Rank
211 out of 1450 in Telecommunications category
151 out of 1450 in Telecommunications category
Customer service
230 in category
No votes
Product or Service Quality
156 in category
No votes
Website
185 in category
No votes
Billing Practices
115 in category
No votes

Cricket Wireless and MetroPCS Rating Details

Customer service
1.3 (445 reviews)
No votes
Reviewer's quote

...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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Product or Service Quality
1.8 (401 reviews)
No votes
Reviewer's quote

We have had cricket for 5 years and never had a problem till the last month we have no service what so ever I have 8 phones on two accounts none of them work I called them multiple times and I keep getting told by the end of the week we have a working phone they just keep lying to me so far since...

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Metro pcs terminated my service. State excessive data use . what does that mean...

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Website
1.9 (388 reviews)
No votes
Reviewer's quote

...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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Billing Practices
1.9 (388 reviews)
No votes
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

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Cricket Wireless and MetroPCS Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Lousy customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Customer service
  • Service
  • Unprofessional service

Cricket Wireless and MetroPCS Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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Cricket Wireless and MetroPCS Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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Cricket Wireless and MetroPCS Latest Reviews

Recent published reviews
2.5

We have had cricket for 5 years and never had a problem till the last month we have no service what so ever I have 8...

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1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

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No votes

Went to purchase new phone. Cresent City. Manager. Real huge guy don't remember his name. Helped me (LOL)
I picked out ph...

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1

metro is doing everything to get rid of millions of customers.
i have been with metro for 10 years and now they do not le...

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Cricket Wireless and MetroPCS Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (169 reviews)
  • Cricket Wireless Mobile Phone Service (66 reviews)
  • Cricket Wireless Phone Plan (49 reviews)
  • Metropcs Phone Service (217 reviews)
  • Metropcs Phone Plan (80 reviews)
  • Metropcs Mobile Phone Service (66 reviews)