PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
MetroPCS

Cricket Wireless and MetroPCS Overview

Total reviews
946
1423
Company responses
0
0
Issues resolved
3
3

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 477 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cricket Wireless customer support team and MetroPCS customer service.

Cricket Wireless and MetroPCS Consumer Ratings

Rank
180 out of 1945 in Telecommunications category
127 out of 1945 in Telecommunications category
Customer service
231 in category
122 in category
Product or Service Quality
142 in category
116 in category
Website
180 in category
126 in category

According to consumer ratings and reviews, MetroPCS ranks 53 points higher in the Telecommunications category than Cricket Wireless. People gave Cricket Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 333 points higher than the worst rated brand in this category. At the same time, MetroPCS was rated 1.6 stars for Customer service criterion in this category and it is 442 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that MetroPCS has a higher rating than Cricket Wireless. Regarding Website criterion, consumers gave Cricket Wireless 1.9 stars and it is 68% greater than other in category. MetroPCS however was rated 2 stars and it is 78% greater than other in category.

Cricket Wireless and MetroPCS Rating Details

Customer service
1.3 (407 reviews)
1.6 (604 reviews)
Reviewer's quote

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G
Product or Service Quality
1.8 (365 reviews)
2 (505 reviews)
Reviewer's quote

...Not even 24 hrs later my phone is off!!! And they telling me I still owe another $45 to get my service restored. Because of the lack of knowledge of the employee she didn’t tell me that if the bridge pay expires u have to pay the full payment. Which is confusing even more because if I pay this...

PissedConsumer1693437

...I was coming here to switch service from Sprint to Metro. Not today. Maybe you should hire people who can actually do the job & be helpful...

Colleen S
Website
1.9 (355 reviews)
2 (577 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

Cricket Wireless and MetroPCS Pros and Cons

Pros
  • Better than average prices and service
  • Affordable prices
  • Plan price
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Service
  • Unprofessional service

Cricket Wireless and MetroPCS Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

Cricket Wireless and MetroPCS Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

Cricket Wireless and MetroPCS Latest Reviews

Recent published reviews

Failed to honor promised price on order
I placed an order for new service on a brand new account with Cricket Wireless. T...

Read all 946 reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

Cricket Wireless and MetroPCS Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (166 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (57 reviews)
  • Metropcs Phone Service (215 reviews)
  • Metropcs Customer Care (165 reviews)
  • Metropcs Phone Plan (79 reviews)