PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
MetroPCS

Cricket Wireless and MetroPCS Overview

Total reviews
954
1423
Company responses
0
0
Issues resolved
3
3

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 469 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cricket Wireless customer support team and MetroPCS customer service.

Cricket Wireless and MetroPCS Consumer Ratings

Rank
182 out of 1908 in Telecommunications category
129 out of 1908 in Telecommunications category
Customer service
229 in category
126 in category
Product or Service Quality
143 in category
119 in category
Website
187 in category
129 in category

According to consumer ratings and reviews, MetroPCS ranks 53 points higher in the Telecommunications category than Cricket Wireless. People gave Cricket Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 344 points higher than the worst rated brand in this category. At the same time, MetroPCS was rated 1.6 stars for Customer service criterion in this category and it is 447 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that MetroPCS has a higher rating than Cricket Wireless. Regarding Website criterion, consumers gave Cricket Wireless 1.9 stars and it is 67% greater than other in category. MetroPCS however was rated 2 stars and it is 77% greater than other in category.

Cricket Wireless and MetroPCS Rating Details

Customer service
1.3 (410 reviews)
1.6 (604 reviews)
Reviewer's quote

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Saliha
Product or Service Quality
1.8 (368 reviews)
2 (505 reviews)
Reviewer's quote

...And I am tired of my Unlimited Plan having 1 or 2 bars of service constantly. Switching plans next month..

Stephanie L

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G
Website
1.9 (359 reviews)
2 (577 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

Cricket Wireless and MetroPCS Pros and Cons

Pros
  • Better than average prices and service
  • Affordable prices
  • Plan price
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Service
  • Unprofessional service

Cricket Wireless and MetroPCS Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

Cricket Wireless and MetroPCS Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

Cricket Wireless and MetroPCS Latest Reviews

Recent published reviews

It was good. But my name is Donna nit the name you have there

Read all 954 reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

Cricket Wireless and MetroPCS Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (167 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (59 reviews)
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (168 reviews)
  • Metropcs Phone Plan (79 reviews)