PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
MetroPCS

Cricket Wireless and MetroPCS Overview

Total reviews
1027
1423
Company responses
0
0
Issues resolved
3
3

Cricket Wireless and MetroPCS Consumer Ratings

Rank
196 out of 1425 in Telecommunications category
137 out of 1425 in Telecommunications category
Customer service
228 in category
130 in category
Product or Service Quality
154 in category
126 in category
Billing Practices
110 in category
78 in category
Website
192 in category
127 in category

Cricket Wireless and MetroPCS Rating Details

Customer service
1.3 (435 reviews)
1.6 (604 reviews)
Reviewer's quote

called customer service after they charged me $15 reconnections Fees called customer service And told they would take off fee, called back they say rep didn't make waived fee so it stands. Been with company 3 year never missed a payment And this is how than treat you. I find them real rude,and...

Read full review

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Read full review
Product or Service Quality
1.8 (391 reviews)
2 (505 reviews)
Reviewer's quote

...I couldnt get in touch with customer service so I went to a Cricket store. They said I had to wait until the customer service was open in Eastern time zone. I am without my phone and I work from home...

Read full review

Metro pcs terminated my service. State excessive data use . what does that mean...

Read full review
Billing Practices
1.9 (381 reviews)
2.1 (543 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

Read full review

I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

Read full review
Website
1.9 (381 reviews)
2 (577 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Read full review

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Read full review

Cricket Wireless and MetroPCS Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Service
  • Unprofessional service

Cricket Wireless and MetroPCS Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

Read full review
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

Read full review
5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

Read full review
5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

Read full review

Cricket Wireless and MetroPCS Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

Read full review
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

Read full review
1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

Read full review
1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

Read full review

Cricket Wireless and MetroPCS Latest Reviews

Recent published reviews
3.5

Went on line to pay, transferred
To auto pay registered on auto pay thinking it was paying July bill and future bills.cal...

Read full review
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read full review
3.5

2 phones, won't take the cricket security update. Want to send me a third, same phone. Asked for a credit, nope, so I...

Read full review
1

metro is doing everything to get rid of millions of customers.
i have been with metro for 10 years and now they do not le...

Read full review

Cricket Wireless and MetroPCS Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (168 reviews)
  • Cricket Wireless Customer Care (121 reviews)
  • Cricket Wireless Mobile Phone Service (63 reviews)
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (168 reviews)
  • Metropcs Phone Plan (79 reviews)