PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lycamobile and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lycamobile
Cricket Wireless

Lycamobile and Cricket Wireless Overview

Total reviews 380 1030
Company responses 0 0
Issues resolved 3 3

Lycamobile and Cricket Wireless Consumer Ratings

Rank
358 out of 1440 in Telecommunications category
206 out of 1440 in Telecommunications category
Customer service
286 in category
242 in category
Product or Service Quality
283 in category
162 in category
Value for money
181 in category
113 in category
Exchange, Refund and Cancellation Policy
253 in category
200 in category

Lycamobile and Cricket Wireless Rating Details

Customer service
1.2 (200 reviews)
1.3 (440 reviews)
Reviewer's quote

Extremely rude customer service, poor English, they talk more than the client so in this way the client have no chance to explain what is the help needed. Very good prices but as i said the customer service is zero. I would not recommend..

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...period was due to Covid (it's been around since I started service at least 2 years ago--long before covid) Shortened Bridge Payment Date from what told by customer service rep--they consider 7 days including the date you...

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Product or Service Quality
1.3 (176 reviews)
1.8 (397 reviews)
Reviewer's quote

Lyca mobile customer service is the worst, I am trying to block my stolen phone IMEI number for like months now and no response from them. So this is the story, I call them,it takes up-to 30 mins to talk to the agent and the agent says that they only have limited resources, and we cannot help you...

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My service has been intermittent and losing calls for a week and they have been telling me it would be working by tomorrow. I even missed a doctor calling me. I called many times and sent email to their customer success as they say to go with no response...

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Value for money
1.7 (170 reviews)
2 (335 reviews)
Reviewer's quote

This company flat out refuses to refund money - for anything. I bought a SIM card for my phone and when I activated it, I found that it came with a phone number. I already had a phone number, just needed a SIM card and cellular service...

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...I was also told that if I was to cancel my account i would NOT get my money back. So I guess I have service on a broken phone for the next 4-5 months..

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Exchange, Refund and Cancellation Policy
1.2 (169 reviews)
1.4 (375 reviews)
Reviewer's quote

...I called customer service to give me a refund and they agreed to it. Instead, they withdrew more money. Now they owed me double the original amount! I tried explaining to them but they refused to believe it...

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...Immediately called cricket and they refused to cancel transaction and let me start over or refund me the extra amount. So they stole $180. We only owed $20 and they took $200...

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Lycamobile and Cricket Wireless Pros and Cons

Pros
  • Low rates
  • Prices
  • Prices are cheap
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Poor customer service
  • Bad attitude
  • I will never recommend it for my friends as well as enemies
  • Customer service
  • Lousy customer service
  • Lies taking no responsibility for the inconveniences the cause

Lycamobile and Cricket Wireless Most Positive Reviews

Top rated reviews
5

my namber is inviled. what i do. i dont know. please help me. 015213552514

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5

I ned a pin to unluck the sim card plz

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5

I have been trying for going on two months to activate my SIM. I have called in hundreds of times. I have been hung up o...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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Lycamobile and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I just ordered a lycamobile sim card few days back and received it today. As a first time very excited customer, I follo...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

Totally ridiculous service......They change their rates like changing a cloth everyday. *** Service...Supervisor are no...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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Lycamobile and Cricket Wireless Latest Reviews

Recent published reviews
No votes

I was not able to call as I don't have top up in my phone...I just want my PUK code for getting top up..that i need urge...

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No votes

I paid for a feature for my month after a couple of days I ask to cancel the service for next month and they canceled...

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5

Whene I stoped my auto pay last view month is far having the problem please can y fix it I need to pay just reglar

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2

My service has been intermittent and losing calls for a week and they have been telling me it would be working by tomorr...

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Lycamobile and Cricket Wireless Products and Services

Most reviewed product and services
  • Lycamobile Customer Care (84 reviews)
  • Lycamobile Mobile Phone Service (37 reviews)
  • Lycamobile Sim Card (32 reviews)
  • Cricket Wireless Phone Service (169 reviews)
  • Cricket Wireless Customer Care (123 reviews)
  • Cricket Wireless Mobile Phone Service (65 reviews)