PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Iwireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Iwireless

Cricket Wireless and Iwireless Overview

Total reviews
1015
57
Company responses
0
0
Issues resolved
3
0

Cricket Wireless and Iwireless Consumer Ratings

Rank
184 out of 1428 in Telecommunications category
187 out of 1428 in Telecommunications category
Customer service
223 in category
132 in category
Product or Service Quality
146 in category
122 in category
Website
186 in category
222 in category
Billing Practices
104 in category
121 in category

Cricket Wireless and Iwireless Rating Details

Customer service
1.3 (428 reviews)
1.6 (25 reviews)
Reviewer's quote

...The customer service is horrible and I could barely understand what the agents are saying because of the thick accents..

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...Customer Service is beyond Lousy, as talking to a Customer Rep. is next to Impossible, and if you do get one they are of no help. They will either totally reset your phone wiping out all your Personal/Secure Information that is very important, or send you another phone that is just as defective...

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Product or Service Quality
1.8 (385 reviews)
1.9 (24 reviews)
Reviewer's quote

They wouldn't provide me with the SIM unlock code they shut down the service before 9 and the representatives to hang up on me and for rude and not understanding of not having certain answers to questions about accounts that were four to five years old and I had to repeatedly call back..

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...days after I put my monthly $37 they said they couldn't refund my money this is *** no warning that TMobile bought them out I have wasted $74 on 2 months of service that is not working takes 3-4 trys to make call without dropping I am disabled an I needed my phone went 20 miles out of town had nothing if I would have broke down I would have been screwed Pissed off...

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Website
1.9 (375 reviews)
1.8 (21 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

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Bought a new phone thru kroger i wireless website. I have been trying for 4 days to activate this phone. 4 phone calls...

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Billing Practices
1.9 (374 reviews)
1.8 (19 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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STOP BILLING ME I CLOSED MY ACCOUNT ON 3/28/2018 AT 10:58AM WITH MBURTON. {{redacted}}..

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Cricket Wireless and Iwireless Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • Xxx
  • Value
  • Knowing immediately that they are thieves
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Worst i have ever experienced with any company
  • This place violated privacy laws
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Cricket Wireless and Iwireless Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I have bought 2 iwireless phone, the first one id showed an unknown person Name.I could never get the problem solved,...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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4.4

Purchase phone & $25 plan. Unlimited talk and text. Phone works great, plan hard to beat especially today prices....

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Cricket Wireless and Iwireless Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

they are liers and WORTHLESS employees false info and ***

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I would never ever use iWireless and Des Moines Iowa ever again the service sucks

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Cricket Wireless and Iwireless Latest Reviews

Recent published reviews
1

I had an issue with an upgrade phone after about a month. Found out it was defective. I have insurance on all 3 phones....

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No votes

I have email from you now asking if anyone had responded to my request for help made yesterday (04/11). This is Easter...

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2.4

They wouldn't provide me with the SIM unlock code they shut down the service before 9 and the representatives to hang...

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1.2

Phone Battery constantly overheats. Applications, and the Phone itself keeps crashing. I Wireless also sends your...

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Cricket Wireless and Iwireless Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (168 reviews)
  • Cricket Wireless Customer Care (121 reviews)
  • Cricket Wireless Mobile Phone Service (63 reviews)
  • Iwireless Mobile Phone Service (10 reviews)
  • Iwireless Customer Care (8 reviews)
  • Iwireless Phone Service (6 reviews)