PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Iwireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Iwireless

Cricket Wireless and Iwireless Overview

Total reviews 1045 60
Company responses 0 0
Issues resolved 3 0

Cricket Wireless and Iwireless Consumer Ratings

Rank
216 out of 1460 in Telecommunications category
222 out of 1460 in Telecommunications category
Customer service
251 in category
161 in category
Product or Service Quality
173 in category
147 in category
Website
193 in category
237 in category
Billing Practices
126 in category
148 in category

Cricket Wireless and Iwireless Rating Details

Customer service
1.3 (449 reviews)
1.6 (25 reviews)
Reviewer's quote

...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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...Customer Service is beyond Lousy, as talking to a Customer Rep. is next to Impossible, and if you do get one they are of no help. They will either totally reset your phone wiping out all your Personal/Secure Information that is very important, or send you another phone that is just as defective...

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Product or Service Quality
1.8 (403 reviews)
1.9 (24 reviews)
Reviewer's quote

...*** service..

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...days after I put my monthly $37 they said they couldn't refund my money this is *** no warning that TMobile bought them out I have wasted $74 on 2 months of service that is not working takes 3-4 trys to make call without dropping I am disabled an I needed my phone went 20 miles out of town had nothing if I would have broke down I would have been screwed Pissed off...

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Website
1.9 (394 reviews)
1.8 (21 reviews)
Reviewer's quote

...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Bought a new phone thru kroger i wireless website. I have been trying for 4 days to activate this phone. 4 phone calls...

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Billing Practices
1.9 (391 reviews)
1.8 (19 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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STOP BILLING ME I CLOSED MY ACCOUNT ON 3/28/2018 AT 10:58AM WITH MBURTON. {{redacted}}..

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Cricket Wireless and Iwireless Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • Xxx
  • Value
  • Knowing immediately that they are thieves
Cons
  • Customer service
  • Custiomer service
  • Lousy customer service
  • Worst i have ever experienced with any company
  • This place violated privacy laws
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Cricket Wireless and Iwireless Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I have bought 2 iwireless phone, the first one id showed an unknown person Name.I could never get the problem solved,...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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4.4

Purchase phone & $25 plan. Unlimited talk and text. Phone works great, plan hard to beat especially today prices....

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Cricket Wireless and Iwireless Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

they are liers and WORTHLESS employees false info and ***

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I would never ever use iWireless and Des Moines Iowa ever again the service sucks

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Cricket Wireless and Iwireless Latest Reviews

Recent published reviews
2.6

To Whom It May Concern:
This is Michelle. I am a royal cricket customer. I used your companys service for a long time. Re...

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No votes

My service was turned off

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1

You guys really suck. Can't call and talk to nobody. *** service

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No votes

I need my text and phone service back on, especially when there is no way for me to pay manually or contact customer...

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Cricket Wireless and Iwireless Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (172 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)
  • Iwireless Mobile Phone Service (10 reviews)
  • Iwireless Phone Service (6 reviews)
  • Iwireless Unlimited Talk + Text + Data Phone Plan (1 review)