PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cspire and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cspire
Cricket Wireless

Cspire and Cricket Wireless Overview

Total reviews 69 1044
Company responses 0 0
Issues resolved 0 3

Cspire and Cricket Wireless Consumer Ratings

Rank
261 out of 1460 in Telecommunications category
217 out of 1460 in Telecommunications category
Customer service
154 in category
252 in category
Billing Practices
155 in category
125 in category
Product or Service Quality
106 in category
173 in category
Website
122 in category
195 in category

Cspire and Cricket Wireless Rating Details

Customer service
1.6 (31 reviews)
1.3 (449 reviews)
Reviewer's quote

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which have zero customer service..

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...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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Billing Practices
1.7 (27 reviews)
1.9 (391 reviews)
Reviewer's quote

...When they were still billing me after 4 months I called. They said it was not listed as a BOGO phone in their files. I sent them a copy of my receipt where it had from them, in writing that it was a BOGO offer and there was a $200 discount...

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...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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Product or Service Quality
2 (24 reviews)
1.8 (403 reviews)
Reviewer's quote

...My phone service has been suspended twice being that I went over the credit limit that I HAD ABSOLUTELY NO KNOWLEDGE OF. No one explained anything to me abt a credit limit...

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...*** service..

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Website
2.2 (24 reviews)
1.9 (393 reviews)
Reviewer's quote

"Askus" is what handles the "Contact Us" part of the company's website. =================== From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Sent: Tuesday, August 04, 2015 1:09 PM To: Askus Subject: Contact Us: /link/ContactManage A user has submitted a comment/question from the website: From: ...

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...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Cspire and Cricket Wireless Pros and Cons

Pros
  • Customer sales person was friendly
  • Great devices
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Customer service
  • Customer serivce
  • Wireless coverage
  • Customer service
  • Custiomer service
  • Lousy customer service

Cspire and Cricket Wireless Most Positive Reviews

Top rated reviews
4.7

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which...

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5

I ned a pin to unluck the sim card plz

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4.6

I went in to cspire to exchange my phone and the young lady that waited on me didn't put my SD CARD in my new phone. So...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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Cspire and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

Well here goes, another disappointing talk with C-Spire. Excuses, Excuses, Excuses. Not sure what gives C-Spire the...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

Had billing issues that I could not resolve. Amount was less than $10 so they transferred me to a "Profit Assurance Spec...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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Cspire and Cricket Wireless Latest Reviews

Recent published reviews
1

Adjust as needed
I spoke to a Representative at CSpire about possible phone upgrade options (for free) and was told that...

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1

You guys really suck. Can't call and talk to nobody. *** service

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4.4

Good help to start. But said they would call back and see if reset fixed problem but they never called back. By the way...

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No votes

I just want to add mobile hotspot to my line

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Cspire and Cricket Wireless Products and Services

Most reviewed product and services
  • Cspire Phone Service (10 reviews)
  • Cspire Mobile Phone Service (9 reviews)
  • Cspire Cell Phone Replacement (1 review)
  • Cricket Wireless Phone Service (172 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)