PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gm Financial and Crest Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gm Financial
Crest Financial

Gm Financial and Crest Financial Overview

Total reviews
203
359
Company responses
0
0
Issues resolved
0
0

Crest Financial was first mentioned on PissedConsumer on Jul 22, 2011 and since then this brand received 359 reviews. It is 156 reviews more than Gm Financial received since Apr 3, 2012.

Gm Financial and Crest Financial Consumer Ratings

Rank
275 out of 2601 in Financial Services category
190 out of 2601 in Financial Services category
Customer service
240 in category
145 in category
Billing Practices
174 in category
110 in category
Reliability
152 in category
111 in category

According to consumer ratings and reviews, Crest Financial ranks 85 points higher in the Financial Services category than Gm Financial. People gave Gm Financial 1.2 stars for Customer service criterion in Financial Services category and it is 409 points higher than the worst rated brand in this category. At the same time, Crest Financial was rated 1.7 stars for Customer service criterion in this category and it is 504 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Crest Financial has a higher rating than Gm Financial. Regarding Reliability criterion, consumers gave Gm Financial 1.4 stars and it is 77% greater than other in category. Crest Financial however was rated 1.7 stars and it is 83% greater than other in category.

Gm Financial and Crest Financial Rating Details

Customer service
1.2 (104 reviews)
1.7 (179 reviews)
Reviewer's quote

...The customer service for gm finance never told me it would stop my automatic payments I had for years. They never emailed me called but their messages were like spam never saying they were gm. I had to drag my handicapped son with me to straighten it out...

Margaret P

...Customer service is one of a companies import line of advertisement. This event was most unpleasing..

Shweta
Billing Practices
1.2 (102 reviews)
1.6 (109 reviews)
Reviewer's quote

My father passed away on 3/3/19 and had a car financed with GM Financial. His payments were $981/mo for a 2015 Grand Cherokee. I reached out to the collections division to see how I could assume payments at a more reasonable rate. They offered to decrease the payments to $750/mo and extend the life...

Laura M

...If you don't plan on paying the account in full within the first 90 days, be prepared for a huge headache, rude service & unbalanced billing!!..

PissedConsumer1009056
Reliability
1.4 (98 reviews)
1.7 (104 reviews)
Reviewer's quote

I started a lease in June 2019 I had autopay set up with my bank For some reason the first payment was not made on time so I paid with check The payments are now okay with the autopay But because oy the one late payment my credit score dropped from 813 to 712. I talked to two reps from Gm Financial...

jeff a

Someone used my ss # to lease bedroom set they did nothing about it.

Frank M

Gm Financial and Crest Financial Pros and Cons

Pros
  • Horrifying
  • Screwed up my credit profile with their system issue
  • Place is garbage
  • Pay off in 3months no intrest
  • 90 day policy
  • Pleasant customer service
Cons
  • No empathy or willingness to work with a loyal customer
  • Customer service give different answers to same question
  • Lack of customer service
  • Customer service
  • Predatory lending practices
  • Lack of knowledge

Gm Financial and Crest Financial Most Positive Reviews

Top rated reviews
5

I would like to paid on line

5

If you read the Lease Agreement it's up front about the 90 day buyout and what the total note jumps to if not paid in...

Gm Financial and Crest Financial Most Critical Reviews

Lowest rated reviews
1

GM Financial, previously known as Americredit, and located in Arlington, Texas; is a very corrupt and wicked company!...

1

rip off -- I didn't know i was getting into on rent to own..this is bull *** now i have to pay the double of the price...

Gm Financial and Crest Financial Latest Reviews

Recent published reviews

Disconnected probably office is closed.

Read all 203 reviews

There is a commercial showing a Little Girl THROWING UP!! It’s DISGUSTING & GROSS..... PLEASE EDIT

Read all 359 reviews

Gm Financial and Crest Financial Products and Services

Most reviewed product and services
  • Gm Financial Auto Leasing (35 reviews)
  • Gm Financial Auto Loan (33 reviews)
  • Gm Financial Customer Care (25 reviews)
  • Crest Financial Furniture Leasing (55 reviews)
  • Crest Financial Loan (40 reviews)
  • Crest Financial Customer Care (17 reviews)