PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and CREDO Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
CREDO Mobile

Verizon Wireless and CREDO Mobile Overview

Total reviews 1497 90
Company responses 0 0
Issues resolved 12 1

Verizon Wireless and CREDO Mobile Consumer Ratings

Rank
214 out of 1460 in Telecommunications category
269 out of 1460 in Telecommunications category
Customer service
207 in category
189 in category
Website
178 in category
132 in category
Billing Practices
193 in category
157 in category
Price Affordability
281 in category
272 in category

Verizon Wireless and CREDO Mobile Rating Details

Customer service
1.4 (611 reviews)
1.4 (59 reviews)
Reviewer's quote

...My recommendation to the General consumer is to find a phone company with better customer service..

Read full review

...Now your customer service is even worse. I have spent time on hold, then talking to someone to no avail, or chatting online. None of the customer service I have received has been helpful...

Read full review
Website
2 (490 reviews)
2 (46 reviews)
Reviewer's quote

I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

Read full review

...Neither they nor we can log in to the Credo Mobile website and add a fifth line to our plan. Their technical support has been unable to solve a technical glitch and they've been exceedingly unprofessional and difficult to deal with. Now, they're basically telling us "too bad, so sad ..

Read full review
Billing Practices
1.6 (483 reviews)
1.7 (55 reviews)
Reviewer's quote

...I have never seen these billing practices an think it's redickulous an the worst part no one gives a *** at Verizon . As soon as my bill is paid off I am dropping them! They are very unprofessional shame on your customer service Verizon!..

Read full review

...Their billing practices are shady. Terrible customer service. I would not be surprised if a class action lawsuit will be filed against them in the near future...

Read full review
Price Affordability
1.8 (483 reviews)
1.8 (49 reviews)
Reviewer's quote

...They make the devices you buy from them limited on other carriers and networks, even though you pay full price for them. I wish there was more competition so they would care about customer service and offer competitive pricing. I DO NOT RECOMMEND VERIZON WIRELESS...

Read full review

...The price is better than ATT, but it's not worth the savings if I can't depend on it. I can't wait for the end of my contract in April 2019 so I can switch back to ATT, even thought it's more expenisive..

Read full review

Verizon Wireless and CREDO Mobile Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Support of progressive causes
  • Idea that some of my payments did some good
  • Progressive support
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Customer service
  • Misrepresentations
  • Inflexible policies

Verizon Wireless and CREDO Mobile Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Read full review
5

One of our phones would not charge fully and would not hold a charge during the day. The customer service rep helped us...

Read full review
5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

Read full review
5

I used to be a Working Assets long distance customer. They are now Credo.
These people sincerely care and their technical...

Read full review

Verizon Wireless and CREDO Mobile Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Read full review
1

I have never had a good experience with this company's customer service. They are ALWAYS rude, condescending, and sarcas...

Read full review
1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

Read full review
1

Very bad experience with customer service! I'm sorry I even considered doing business with a company that pretended to...

Read full review

Verizon Wireless and CREDO Mobile Latest Reviews

Recent published reviews
4.7

Is frozen see only see snow

Read full review
1

I have been trying to change the account name from my husbands name to mine. He died on September 25, 2020. For the...

Read full review
1.7

Because, I still have not received the rebates promised me. Initially, the first time I applied for them in September,...

Read full review
1

I was a faithful customer for 10yrs., even though they could not assign me a phone number in my area code! When I...

Read full review

Verizon Wireless and CREDO Mobile Products and Services

Most reviewed product and services
  • Verizon Wireless Phone Plan (49 reviews)
  • Verizon Wireless Mobile Phone Service (49 reviews)
  • Verizon Wireless Service Transfer (24 reviews)
  • Credo Mobile Phone Service (19 reviews)
  • Credo Mobile Mobile Phone Service (11 reviews)
  • Credo Mobile Cell Phone Replacement (3 reviews)