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CREDO Mobile

Telecommunications
  • 1 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $9.7K CLAIMED LOSSES
  • $540 AVERAGE LOSS
1.6
Customer service
Billing Practices
Reliability
Exchange, Refund and Cancellation Policy
Website
  • Support of progressive causes 2
  • Idea that some of my payments did some good 2
  • Tech support that i had received previously 1
  • Old working assets long distance company 1
  • Long distance service in the 90s 1

Customers don't like

  • Customer service8
  • Inflexible policies4
  • Suspension policy3
  • Misrepresentations3
  • Poor coverage2
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Verizon Wireless

Telecommunications
  • 7 ISSUES RESOLVED
  • 959 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.8
Customer service
Billing Practices
Reliability
Exchange, Refund and Cancellation Policy
Website
  • Coverage area 15
  • Coverage 10
  • Seem to have better coverage than most providers 9
  • You are a bunch of overcharging crooks 4
  • Quality of network 4

Customers don't like

  • Customer service23
  • No resolution to problem9
  • Problem resolution7
  • Deceitful salesperson7
  • Passed around from one department to another6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1476004

I moved from Verizon to Credo Mobile to save money. I was offered a new phone free and a 2 year contract at a lower price than Verizon.

When I got my bill, though, it was significantly higher than agreed upon and I still, after over a month, have been unable to get it resolved.

Billing issues were never a problem with Verizon, even though their customer service was almost as bad as Credo's. So far, in my experience with Credo, it is by far the worse carrier - 0 actual customer "service," - they don't resolve any issues, refuse to provide a name or contact info for complaints, never answer emails - a phone that doesn't work, and the unwillingness to work with the customer when there are issues.

IndolentTiger
to Ravensong #1487636

Same, as a 15+ year loyal customer of Verizon, when I switched I was extremely disappointed by CREDO's 4G service. I honestly had faster speeds on my Blackberry back in 2005... lol...