PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CREDO Mobile and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CREDO Mobile
Verizon Wireless

CREDO Mobile and Verizon Wireless Overview

Total reviews
80
1101
Company responses
0
0
Issues resolved
1
10

Verizon Wireless was first mentioned on PissedConsumer on Oct 24, 2010 and since then this brand received 1101 reviews. It is 1021 reviews more than CREDO Mobile received since Nov 24, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with CREDO Mobile customer support team and Verizon Wireless customer service.

CREDO Mobile and Verizon Wireless Consumer Ratings

Rank
283 out of 1945 in Telecommunications category
178 out of 1945 in Telecommunications category
Customer service
190 in category
175 in category
Billing Practices
171 in category
166 in category
Reliability
178 in category
60 in category

According to consumer ratings and reviews, Verizon Wireless ranks 105 points higher in the Telecommunications category than CREDO Mobile. People gave CREDO Mobile 1.4 stars for Customer service criterion in Telecommunications category and it is 372 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Verizon Wireless has a higher rating than Verizon Wireless. Regarding Reliability criterion, consumers gave CREDO Mobile 1.5 stars and it is 68% greater than other in category. Verizon Wireless however was rated 2.1 stars and it is 89% greater than other in category.

CREDO Mobile and Verizon Wireless Rating Details

Customer service
1.4 (51 reviews)
1.4 (444 reviews)
Reviewer's quote

...Terrible customer service. I would not be surprised if a class action lawsuit will be filed against them in the near future. It took ages for them to cancel my service pushing it into another billing cycle so they could scam more money out of me...

PissedConsumer1713397

...I am here complaining about Verizon Customer service yet I am being provided a phone number for their customer service..

PissedConsumer1724826
Billing Practices
1.5 (47 reviews)
1.5 (358 reviews)
Reviewer's quote

...the feds need to investigate them and make a full audit of their billing practices ..

keith s

They reactivated my line, waived activation fee, added second line, doubled plan, and maintained billing for a total of FOUR MONTHS after receiving my last payment. My phone never had service after initial disconnect, nor did the second line they fraudulently added EVER have usage on it. To take it...

Travis
Reliability
1.5 (45 reviews)
2.1 (354 reviews)
Reviewer's quote

I don't want to wait so long to talk to a rep.

Benjamin D

Verizon customer reps must have a special school on how to screw up orders and changes to service plans. 3 attempts now and still not back to where I was. Went to a factory store to get it right the first time but orders would not go through the system and I was told to call it in once my reset...

Randy N

CREDO Mobile and Verizon Wireless Pros and Cons

Pros
  • Support of progressive causes
  • Idea that some of my payments did some good
  • Progressive support
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Misrepresentations
  • Inflexible policies
  • Customer service
  • No resolution to problem
  • Problem resolution

CREDO Mobile and Verizon Wireless Most Positive Reviews

Top rated reviews
4.5

I cancelled my Credo long-distance account back in May, 2017 when I signed up with a new long distance carrier. But...

5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

CREDO Mobile and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

I have never had a good experience with this company's customer service. They are ALWAYS rude, condescending, and sarcas...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

CREDO Mobile and Verizon Wireless Latest Reviews

Recent published reviews
1

They are the absolute worst. I thought I was doing good by going with a mobile company that was giving back to the...

Read all 80 reviews
1

The day after my account was closed (single line of service, no account issues or contracts), someone from within Verizo...

Read all 1101 reviews

CREDO Mobile and Verizon Wireless Products and Services

Most reviewed product and services
  • Credo Mobile Phone Service (17 reviews)
  • Credo Mobile Customer Care (14 reviews)
  • Credo Mobile Mobile Phone Service (11 reviews)
  • Verizon Wireless Customer Care (119 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)