PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CREDO Mobile and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless

Straight Talk Wireless

Has verified representatives
2.8
CREDO Mobile
Straight Talk Wireless

CREDO Mobile and Straight Talk Wireless Overview

Total reviews
84
1918
Company responses
0
1519
Issues resolved
1
7

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1918 reviews. It is 1834 reviews more than CREDO Mobile received since Nov 24, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with CREDO Mobile customer support team than with Straight Talk Wireless customer service.

CREDO Mobile and Straight Talk Wireless Consumer Ratings

Rank
284 out of 1908 in Telecommunications category
55 out of 1908 in Telecommunications category
Customer service
191 in category
208 in category
Billing Practices
167 in category
76 in category
Reliability
180 in category
116 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 229 points higher in the Telecommunications category than CREDO Mobile. People gave CREDO Mobile 1.3 stars for Customer service criterion in Telecommunications category and it is 378 points higher than the worst rated brand in this category. At the same time, Straight Talk Wireless was rated 1.3 stars for Customer service criterion in this category and it is 361 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that Straight Talk Wireless has a higher rating than CREDO Mobile. Regarding Reliability criterion, consumers gave CREDO Mobile 1.5 stars and it is 68% greater than other in category. Straight Talk Wireless however was rated 1.7 stars and it is 80% greater than other in category.

CREDO Mobile and Straight Talk Wireless Rating Details

Customer service
1.3 (53 reviews)
1.3 (601 reviews)
Reviewer's quote

...Terrible customer service. I would not be surprised if a class action lawsuit will be filed against them in the near future. It took ages for them to cancel my service pushing it into another billing cycle so they could scam more money out of me...

PissedConsumer1713397

... any and every penny that I gave to this horrible deceptive lying bunch of thieves who call themselves straight talk and I will go with a company who has some customer service skills beyond saying that they are sorry for the inconvenience. It was an inconvenience at two weeks at a month and a half its rediculous and they never asked if they could do anything to help me with not having a phone and actually when I couldn't provide a tracking number for the original return even though I had two ticket numbers with my phone on it available got rude because I didnt have access to my email account because I dont have a phone. Hung up on me when he was supposed to be transferred to the department who could verify the tickets...

Michael W
Billing Practices
1.5 (49 reviews)
2.1 (456 reviews)
Reviewer's quote

...the feds need to investigate them and make a full audit of their billing practices ..

keith s

The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the phone without the address containing the apartment number. So, the phone is getting...

Trudy M
Reliability
1.5 (46 reviews)
1.7 (542 reviews)
Reviewer's quote

I was a member for over 10yrs. I believed in their integrity.Then when I requested my phone # have an area code assigned to me in the county where i live, they could not do that simple thing. When I terminated because of their inability to provide me with a phone number where I live, they charged...

PissedConsumer1762501

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

Dacota

CREDO Mobile and Straight Talk Wireless Pros and Cons

Pros
  • Support of progressive causes
  • Idea that some of my payments did some good
  • Progressive support
  • Price
  • Unlimited plan has served me well
  • Cost
Cons
  • Customer service
  • Misrepresentations
  • Inflexible policies
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

CREDO Mobile and Straight Talk Wireless Most Positive Reviews

Top rated reviews
4.5

I cancelled my Credo long-distance account back in May, 2017 when I signed up with a new long distance carrier. But...

5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

CREDO Mobile and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

I have never had a good experience with this company's customer service. They are ALWAYS rude, condescending, and sarcas...

1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

CREDO Mobile and Straight Talk Wireless Latest Reviews

Recent published reviews
1

I was a member for over 10yrs. I believed in their integrity.
Then when I requested my phone # have an area code assigned...

Read all 84 reviews
3

I can reach anyone when you call the numbers they give. My bill went up $3.00. I was never contacted or told anything....

Read all 1918 reviews

CREDO Mobile and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Credo Mobile Phone Service (18 reviews)
  • Credo Mobile Customer Care (14 reviews)
  • Credo Mobile Mobile Phone Service (11 reviews)
  • Straight Talk Wireless Phone Service (375 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (136 reviews)