PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Premier Bank and Credit One Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Premier Bank
Credit One Bank

First Premier Bank and Credit One Bank Overview

Total reviews 185 307
Company responses 0 0
Issues resolved 0 3

First Premier Bank and Credit One Bank Consumer Ratings

Rank
89 out of 707 in Banks category
138 out of 707 in Banks category
Customer service
70 in category
108 in category
Reliability
70 in category
82 in category
Website
122 in category
133 in category
Product or Service Quality
68 in category
100 in category

First Premier Bank and Credit One Bank Rating Details

Customer service
1.5 (50 reviews)
1.3 (133 reviews)
Reviewer's quote

...I sent them a letter telling them about their poor customer service along with my unused new card. I also demanded they send me my initial deposit. I do not trust this company and I would not reccommend they if so asked..

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keep making payment &;;;;;;;;;;;;;;; they say payment return / they say my account closed ? I went to account its still open? Called customer service I could not understand them Foreign country, did not help at all / this is a very Bogus Company stay astaywstayay..

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Reliability
1.4 (47 reviews)
1.3 (117 reviews)
Reviewer's quote

Its been over a month and they have sent out 2 cards that I have never received. The 1st one got lost so did the 2nd one. Now they supposedly have sent out a 3rd one. Dont expect to get it because they assume Im desperate enough to pay $35 for expedited shipment well, they are so wrong. I thought I...

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I found out that I was being hacked since August 2020 and it didnt actually hit my system till November and December they started acting up and thats why Ive been having problems when I was

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Website
1.6 (47 reviews)
1.5 (118 reviews)
Reviewer's quote

...It would make a lot more sense to have a website that would take my payment..

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Can't log into the website, help site doesn't work, will not send the email. I have tried every phone number and every weblink but get zero help! I just want to pay off my account and close out this sorry company's card. Now, I have a ding on my credit because they don't talk to customers..

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Product or Service Quality
1.5 (44 reviews)
1.3 (120 reviews)
Reviewer's quote

Great customer service issue resolved in 2 min..

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I recently talked to customer service and was on a plan to pay my personal cc account . I was affected by Covid a total of 4 times so far. It took me 4 separate calls to get through...

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First Premier Bank and Credit One Bank Pros and Cons

Pros
  • Opportunity to establish credit
  • Having a card for my credit if id have got into my account
  • Have no pros
  • Issued me an account
  • Having open credit
Cons
  • Customer service
  • Payment policies
  • Predatory lending practices
  • Customer service poor
  • Handling of fraud
  • Horrible customer service

First Premier Bank and Credit One Bank Most Positive Reviews

Top rated reviews
5

VERY POLITE AND VERY UNDERSTANDING AND HELPFUL Got to the problem on hand

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5

i tried to do it on line and it didnt work its ok ill just mail it

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5

I have been in hospital 05/17 I'm now in nursing home

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5

I tried to log into my computer and it wouldn't let me so I ended up having to call Credit One to pay my bill

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First Premier Bank and Credit One Bank Most Critical Reviews

Lowest rated reviews
1

I don't use this card much due to high interest rate. I just got a new bill from them in which they tacked on 72.69 in...

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1

Each month, for the last three, I have had to call Credit One to get them to refund the interest they illegally charged...

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1

Premier First is a joke, I lost my card and hadn't been receiving my statements... I called 5 different numbers...

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1

I would like to bring this to the attention of the person(s), that's reading what I have to say about Credit One Bank....

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First Premier Bank and Credit One Bank Latest Reviews

Recent published reviews
No votes

Mi tarjeta no está activada que puedo hacer ...

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4.8

I found out that I was being hacked since August 2020 and it didnt actually hit my system till November and December...

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1.1

Its been over a month and they have sent out 2 cards that I have never received. The 1st one got lost so did the 2nd...

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1

there was block put on my card for stupid .$64 payment which was made using my husbands debit card sent all the paper...

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First Premier Bank and Credit One Bank Products and Services

Most reviewed product and services
  • First Premier Bank Credit Card (74 reviews)
  • First Premier Bank Card Replacement (1 review)
  • Credit One Bank Credit Card (90 reviews)
  • Credit One Bank Platinum Credit Card (8 reviews)
  • Credit One Bank Debit Card (2 reviews)