PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Credit One Bank and First Premier Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Credit One Bank
First Premier Bank

Credit One Bank and First Premier Bank Overview

Total reviews 314 185
Company responses 0 0
Issues resolved 3 0

Credit One Bank and First Premier Bank Consumer Ratings

Rank
144 out of 742 in Banks category
92 out of 742 in Banks category
Customer service
113 in category
73 in category
Product or Service Quality
103 in category
69 in category
Website
138 in category
124 in category
Reliability
85 in category
72 in category

Credit One Bank and First Premier Bank Rating Details

Customer service
1.3 (135 reviews)
1.5 (50 reviews)
Reviewer's quote

...i have been trying to reach customer service and have been unsuccessful. I will report them to the better business bureau for their actions. They want to keep people in debt with them..

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...I sent them a letter telling them about their poor customer service along with my unused new card. I also demanded they send me my initial deposit. I do not trust this company and I would not reccommend they if so asked..

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Product or Service Quality
1.3 (121 reviews)
1.5 (44 reviews)
Reviewer's quote

keep making payment &;;;;;;;;;;;;;;; they say payment return / they say my account closed ? I went to account its still open? Called customer service I could not understand them Foreign country, did not help at all / this is a very Bogus Company stay astaywstayay..

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Great customer service issue resolved in 2 min..

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Website
1.5 (120 reviews)
1.6 (47 reviews)
Reviewer's quote

Can't log into the website, help site doesn't work, will not send the email. I have tried every phone number and every weblink but get zero help! I just want to pay off my account and close out this sorry company's card. Now, I have a ding on my credit because they don't talk to customers..

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...It would make a lot more sense to have a website that would take my payment..

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Reliability
1.3 (118 reviews)
1.4 (47 reviews)
Reviewer's quote

Account balance was zero then without notification started charging a monthly annual fee and I got a collection call from them. Paid it and told them to close my account and they refused.

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Its been over a month and they have sent out 2 cards that I have never received. The 1st one got lost so did the 2nd one. Now they supposedly have sent out a 3rd one. Dont expect to get it because they assume Im desperate enough to pay $35 for expedited shipment well, they are so wrong. I thought I...

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Credit One Bank and First Premier Bank Pros and Cons

Pros
  • Have no pros
  • Issued me an account
  • Having open credit
  • Opportunity to establish credit
  • Having a card for my credit if id have got into my account
Cons
  • Customer service poor
  • Handling of fraud
  • Horrible customer service
  • Customer service
  • Payment policies
  • Predatory lending practices

Credit One Bank and First Premier Bank Most Positive Reviews

Top rated reviews
5

i tried to do it on line and it didnt work its ok ill just mail it

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5

VERY POLITE AND VERY UNDERSTANDING AND HELPFUL Got to the problem on hand

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5

I tried to log into my computer and it wouldn't let me so I ended up having to call Credit One to pay my bill

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5

I have been in hospital 05/17 I'm now in nursing home

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Credit One Bank and First Premier Bank Most Critical Reviews

Lowest rated reviews
1

Each month, for the last three, I have had to call Credit One to get them to refund the interest they illegally charged...

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1

I don't use this card much due to high interest rate. I just got a new bill from them in which they tacked on 72.69 in...

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1

I would like to bring this to the attention of the person(s), that's reading what I have to say about Credit One Bank....

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1

Premier First is a joke, I lost my card and hadn't been receiving my statements... I called 5 different numbers...

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Credit One Bank and First Premier Bank Latest Reviews

Recent published reviews
No votes

I made a express payment on February 25, 2021 of $500. $509.95 was taking out of my account and you guys need to...

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No votes

Mi tarjeta no está activada que puedo hacer ...

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No votes

I paid the card to ZERO, always. One month I had to replace the card because I misplaced it. They sent me a new one...

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1.1

Its been over a month and they have sent out 2 cards that I have never received. The 1st one got lost so did the 2nd...

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