PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westlake Financial Services and Credit Acceptance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westlake Financial Services
Credit Acceptance

Westlake Financial Services and Credit Acceptance Overview

Total reviews
521
465
Company responses
0
0
Issues resolved
1
0

Westlake Financial Services was first mentioned on PissedConsumer on Feb 7, 2008 and since then this brand received 521 reviews. It is 56 reviews more than Credit Acceptance received since May 31, 2008.

Westlake Financial Services and Credit Acceptance Consumer Ratings

Rank
327 out of 2597 in Financial Services category
205 out of 2597 in Financial Services category
Website
268 in category
207 in category
Product or Service Quality
214 in category
135 in category
Interest Rate
179 in category
124 in category

According to consumer ratings and reviews, Credit Acceptance ranks 122 points higher in the Financial Services category than Westlake Financial Services. People gave Westlake Financial Services 1.4 stars for Website criterion in Financial Services category and it is 352 points higher than the worst rated brand in this category. At the same time, Credit Acceptance was rated 1.8 stars for Website criterion in this category and it is 413 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Credit Acceptance has a higher rating than Westlake Financial Services. Regarding Interest Rate criterion, consumers gave Westlake Financial Services 1.2 stars and it is 71% greater than other in category. Credit Acceptance however was rated 1.5 stars and it is 80% greater than other in category.

Westlake Financial Services and Credit Acceptance Rating Details

Website
1.4 (109 reviews)
1.8 (119 reviews)
Reviewer's quote

I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

Jeffifer

...Today I walk outside--my car is gone!! After calling the police right report it stolen, I discover its been repossessed!! I login to their website--suddenly I owe almost $500 when my payments are $150!! Of course they can't be reached because it's a holiday...

Isadora M
Product or Service Quality
1.3 (108 reviews)
1.7 (132 reviews)
Reviewer's quote

The impression I have of Westlake financial Service customer service, is that they are always on the defensive and never have a position of customer support, until the representative cut my call. They are not friendly and asked to speak with a supervisor and there is no supervisor operating at...

PissedConsumer1677172

I got a SUV from cederline auto in 2011 and it was repod befor thanksgiving 2011 and sold 2-28-12 & im being charged 2 year's worth of taxes on it and i didn't own it in 2012 iy was sold and not by me cany work till i have tags on my car because of this situation and i hope you can email me a copy...

Tekia
Interest Rate
1.2 (108 reviews)
1.5 (124 reviews)
Reviewer's quote

Knowing they were a sub-prime lender and realizing that my situation required such a lender, I had/have no problem with the usurious interest rates they charge. It is a free market. My issue is that they have STOLEN my 2011 F250 King Ranch from the Wrecker yard where it was towed following an...

Phillip J

This company has such high interest that a $18000 will cost me well over $40000 if I get a chance to pay off. Can we get together and do a class action lawsuit. I have a great attorney who is helping me out...

Danielle A

Westlake Financial Services and Credit Acceptance Pros and Cons

Pros
  • I dont
  • How they help me when i needed it
  • Gave me an auto loan
  • That they approved me for financng with a low credit score
  • Being able to get financed with damaged credit
  • That i was able to be financed
Cons
  • Unwilling to help customers
  • Shady business practices
  • Horrible customer service
  • Horrible customer service
  • Overall experience
  • Scam compamy

Westlake Financial Services and Credit Acceptance Most Positive Reviews

Top rated reviews
5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

5

Well I'm at the dealership were I bought my car n I came in for an oil change n to let them know my horn don't work she...

Westlake Financial Services and Credit Acceptance Most Critical Reviews

Lowest rated reviews
1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

1

my wife had a stroke and i told them I would pay my bill 7 days later. She literraly called me less than a father and I...

Westlake Financial Services and Credit Acceptance Latest Reviews

Recent published reviews
1

Where do I start? This company has the rudest customer service ever. They hide behind their so-called policies and will...

Read all 521 reviews
5

It cannot be resolved because I was unable to resolve the issue however Credit Acceptance assist me with the best...

Read all 465 reviews

Westlake Financial Services and Credit Acceptance Products and Services

Most reviewed product and services
  • Westlake Financial Services Loan (181 reviews)
  • Westlake Financial Services Auto Loan (48 reviews)
  • Westlake Financial Services Customer Care (29 reviews)
  • Credit Acceptance Loan (111 reviews)
  • Credit Acceptance Auto Loan (63 reviews)
  • Credit Acceptance Customer Care (36 reviews)