PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westlake Financial Services and Credit Acceptance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westlake Financial Services
Credit Acceptance

Westlake Financial Services and Credit Acceptance Overview

Total reviews
550
487
Company responses
0
0
Issues resolved
1
0

Westlake Financial Services and Credit Acceptance Consumer Ratings

Rank
363 out of 1862 in Financial Services category
240 out of 1862 in Financial Services category
Interest Rate
192 in category
152 in category
Website
286 in category
220 in category
Product or Service Quality
241 in category
148 in category
Additional Fees
194 in category
163 in category

Westlake Financial Services and Credit Acceptance Rating Details

Interest Rate
1.3 (126 reviews)
1.5 (131 reviews)
Reviewer's quote

very rude customer service, too much interest rate. I would not recommend this company to anyone! ..

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...Not to mention the 24 percent interest rate they raped me with when my credit wasn't even bad to begin with. ..

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Website
1.4 (123 reviews)
1.8 (128 reviews)
Reviewer's quote

I made a payment via their website (have confirmation #). after 2 business days, no payment showing it was processed. called Westlake and gave the non English speaking guy the confirmation number...

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...Today I walk outside--my car is gone!! After calling the police right report it stolen, I discover its been repossessed!! I login to their website--suddenly I owe almost $500 when my payments are $150!! Of course they can't be reached because it's a holiday...

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Product or Service Quality
1.3 (120 reviews)
1.8 (143 reviews)
Reviewer's quote

Ive been sending my title 10 active duty orders to these people since October of 2018 to receive my SCRA (Service member Civil Relief Act) which would bring my interests rate from 20. 09% down to 6. 00%...

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...Their customer service sucks-they wanna try to out talk you. Stating Mam I not gonna argue with you. Well what the *** you think you are doing? I understand they have a job to do and get a paycheck...

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Additional Fees
1.3 (117 reviews)
1.5 (120 reviews)
Reviewer's quote

...Now i owe $400 storage fees plus $998. To get car back. They should have had the right to repo i was paying loan...

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...It was for an additional 50 dollars a month. She was very kind. Today (on my birthday) I get a call telling me I just need 25, 10, or 5 dollars...

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Westlake Financial Services and Credit Acceptance Pros and Cons

Pros
  • I dont
  • How they help me when i needed it
  • Gave me an auto loan
  • That they approved me for financng with a low credit score
  • Non
  • Being able to get financed with damaged credit
Cons
  • Customer service
  • Unwilling to help customers
  • Shady business practices
  • Horrible customer service
  • Overall experience
  • Price increased for their profit

Westlake Financial Services and Credit Acceptance Most Positive Reviews

Top rated reviews
5

Westlake is working on financing me 2nd auto loan. In the name of Jesus thank you for a blessing again with them. My...

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5

Well I'm at the dealership were I bought my car n I came in for an oil change n to let them know my horn don't work she...

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5

LikeI was very pleased with the service if Van N. Today. He was very helpful and understanding

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5

Listen, its real simple, make your payments. I had a loan from them for 2.5 years. I never heard from them once. ...

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Westlake Financial Services and Credit Acceptance Most Critical Reviews

Lowest rated reviews
1

This Emma girl from Westlake had my vehicle repoed (payments were n time) they needed a paper mailed over, n I dint...

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1

my wife had a stroke and i told them I would pay my bill 7 days later. She literraly called me less than a father and I...

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1

Applied for a loan not knowing what a shady business this place was! We got our first bill 2 days before it was due, I...

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1

The customer service reps at flagship are so rude, so mean, nasty attitudes. I truly cannot stand them and I cannot...

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Westlake Financial Services and Credit Acceptance Latest Reviews

Recent published reviews
3.3

I purchased my SUV in mid June 2020 in Nevada at an establishment hat has stores in almost every state. And it still...

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No votes

I CO SIGNED FOR MY SON VAN FOR WORK. THE ENGINE LIGHT WAS ON AND THEY TOLD ME IT WAS JUST THE Sensor I BELIEVE THAT....

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1

This company is terrible very terrible they pray on their consumers and can't even get out of a loan I've paid already...

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1

The worst company ever. At the end of the loan (9000) it turned out that I didn't pay off any of that, here is another...

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Westlake Financial Services and Credit Acceptance Products and Services

Most reviewed product and services
  • Westlake Financial Services Loan (183 reviews)
  • Westlake Financial Services Auto Loan (56 reviews)
  • Westlake Financial Services Customer Care (31 reviews)
  • Credit Acceptance Loan (113 reviews)
  • Credit Acceptance Auto Loan (64 reviews)
  • Credit Acceptance Customer Care (39 reviews)