PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and CreateSpace as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
CreateSpace

Xlibris and CreateSpace Overview

Total reviews
514
5
Company responses
0
0
Issues resolved
1
0

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 514 reviews. It is 509 reviews more than CreateSpace received since May 13, 2013.

Xlibris and CreateSpace Consumer Ratings

Rank
135 out of 622 in Periodicals & Publishing category
3 out of 622 in Periodicals & Publishing category
Customer service
91 in category
0 in category
Website
106 in category
0 in category
Value for money
107 in category
0 in category

According to consumer ratings and reviews, CreateSpace ranks 132 points higher in the Periodicals & Publishing category than Xlibris. People gave Xlibris 1.5 stars for Customer service criterion in Periodicals & Publishing category and it is 142 points higher than the worst rated brand in this category. At the same time, CreateSpace was rated 5 stars for Customer service criterion in this category and it is 233 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that CreateSpace has a higher rating than Xlibris. Regarding Value for money criterion, consumers gave Xlibris 1.4 stars and it is 54% greater than other in category. CreateSpace however was rated 5 stars and it is 100% greater than other in category.

Xlibris and CreateSpace Rating Details

Customer service
1.5 (166 reviews)
5 (1 review)
Reviewer's quote

I was mislead by this company they wanted me to change the characters names due to copy right permission from each individual...I did change the names to hide their identities...then they wanted me to rewrite my book in a third person.I told them on the 3rd day to refund my money payment of...

Russell m

My book has been interfered with and I want to talk with someone about publishing it.

Heather M
Website
1.9 (158 reviews)
5 (1 review)
Reviewer's quote

...against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have not done so there are huge mistakes on their half and I am not happy at all. They want to charge me for resubmission fee I pay almost $800- $2000 plus marketing fees. I have not made one sale I have a rewrite ...

Ebone

No items

Value for money
1.4 (139 reviews)
5 (1 review)
Reviewer's quote

Xlibris kept trying to get me to spend lots of money on book tour packages and more. Yet in the eight years since they published my book I have yet to receive a single royalty check. They butchered the story by editing it after I agreed it was ready for publishing...

Patrick R

No items

Xlibris and CreateSpace Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Good things
Cons
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service
  • Unclear system behavior

Xlibris and CreateSpace Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

5

My book has been interfered with and I want to talk with someone about publishing it.

Xlibris and CreateSpace Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

No votes

Xlibris and CreateSpace Latest Reviews

Recent published reviews
1

I have posted back in September 2019. Not 1 cent in royalties as it shows I haven't sold a book in 5 years.
So maybe I ha...

Read all 514 reviews

My books Scandalous Officers Inside Jail Walls 1&2 are still being sold on Amazon. Someone else is trying to profit....

Read all 5 reviews

Xlibris and CreateSpace Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (291 reviews)
  • Xlibris Customer Care (43 reviews)
  • Xlibris Book (25 reviews)