PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and CreateSpace as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
CreateSpace

Xlibris and CreateSpace Overview

Total reviews
536
32
Company responses
0
0
Issues resolved
1
0

Xlibris and CreateSpace Consumer Ratings

Rank
163 out of 488 in Periodicals & Publishing category
55 out of 488 in Periodicals & Publishing category
Product or Service Quality
127 in category
77 in category
Customer service
110 in category
33 in category
Website
130 in category
80 in category
Price Affordability
153 in category
77 in category

Xlibris and CreateSpace Rating Details

Product or Service Quality
1.6 (182 reviews)
2.2 (5 reviews)
Reviewer's quote

For the next month or so, every time he called, it cost me more money! Since I didn't have the cash, I had to use my credit cards to pay for all the services he talked me into getting, among them, putting the book into book fairs nationally and abroad (so far, three or four have been postponed...

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Like Amazon and some of these other companies.. if you lose access to your email address and or forget which one you used for their account. You are screwed.It's almost like they try to do it to you because they don't give you additional means for recovering your account like security questions or...

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Customer service
1.5 (182 reviews)
2.8 (9 reviews)
Reviewer's quote

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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I used to be able to purchase copies of my own book directly from create space at my cost being Im the author and I could contact them by phone to get their assistance whenever I had questions or a problem and they would always help me. Now with them mergering with amazon or kindle or whatever...

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Website
1.9 (171 reviews)
2.4 (7 reviews)
Reviewer's quote

I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

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I could not get into my email jjackson4life@yahoo.com that's connected with my create space account.I have a new email, straightlace7@gmail.com

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Price Affordability
1.6 (169 reviews)
2.7 (7 reviews)
Reviewer's quote

...-They conveniently left out the total price of their advertising fees while I was getting set up. Thousands and thousands and thousands of dollars for Facebook ads, yeah no thanks. -They are RELENTLESS with their upselling phone calls...

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I am reading glowing reviews of my book, so I know that people are buying it. I confirmed my bank info to send checks to. It has been six years that I have published my book with Create Space and never received any payments!

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Xlibris and CreateSpace Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Published my book
  • Good things
  • Easy to use
Cons
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money
  • Wont send my 1099 tax form
  • Unclear system behavior
  • Since it became amazon kindle

Xlibris and CreateSpace Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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5

My book has been interfered with and I want to talk with someone about publishing it.

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5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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5

can't login..dont have access to email no longer and can't remember password.. need to reset login info. please...

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Xlibris and CreateSpace Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

Createspace published my book 10 years ago and markets my book for me .....I can no longer contact them and I need my...

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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1

Ok so i'am the Author of LAST CALL.my name is lisa golan. I just saw online you people are giving my book away for...

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Xlibris and CreateSpace Latest Reviews

Recent published reviews
1

Please add me to the Lawsuit and also tell me how I can republish my book also. My emails is Lindbergh06@gmail.com...

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No votes

Need information due to createspace merging with Amazon publishing.

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No votes

Well my review of the situation is how much time I put in to making this work I typed every line that I originally...

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No votes

They published my last two books, Silent Cry and Yesterday Is Today. Just completed manuscript for third book Who...

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Xlibris and CreateSpace Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (301 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (27 reviews)
  • Createspace Account (2 reviews)