PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CreateSpace and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CreateSpace
Xlibris

CreateSpace and Xlibris Overview

Total reviews
7
516
Company responses
0
0
Issues resolved
0
1

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 516 reviews. It is 509 reviews more than CreateSpace received since May 13, 2013.

CreateSpace and Xlibris Consumer Ratings

Rank
3 out of 599 in Periodicals & Publishing category
137 out of 599 in Periodicals & Publishing category
Customer service
0 in category
91 in category
Value for money
0 in category
110 in category
Style and Design
2 in category
109 in category

According to consumer ratings and reviews, CreateSpace ranks 134 points higher in the Periodicals & Publishing category than Xlibris. People gave CreateSpace 5 stars for Customer service criterion in Periodicals & Publishing category and it is 237 points higher than the worst rated brand in this category. At the same time, Xlibris was rated 1.5 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that CreateSpace has a higher rating than Xlibris. Regarding Style and Design criterion, consumers gave CreateSpace 5 stars and it is 99% greater than other in category. Xlibris however was rated 2 stars and it is 54% greater than other in category.

CreateSpace and Xlibris Rating Details

Customer service
5 (2 reviews)
1.5 (168 reviews)
Reviewer's quote

can't login..dont have access to email no longer and can't remember password.. need to reset login info. please help..Stephen Murphy 9712832232

Stephen M

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

Angel D
Value for money
5 (2 reviews)
1.4 (141 reviews)
Reviewer's quote

My book has been interfered with and I want to talk with someone about publishing it.

Heather M

...After I rejected this proposal, I've heard nothing from them, except for more marketing calls to get me to spend more money. I just tell them to resolve my outstanding issue first. Also, they have not paid royalties on many of the books I sold, despite me buying a 100% royalty package...

Patricia H
Style and Design
5 (2 reviews)
2 (134 reviews)
Reviewer's quote

No items

...Go with Everbind, or First Edition Design, or Dorrance. Find a literary agent for other opportunities. STAY AWAY FROM THESE FOREIGN PUBLISHERS...

PissedConsumer1238321

CreateSpace and Xlibris Pros and Cons

Pros
  • Good things
  • Easy to use
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Unclear system behavior
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service

CreateSpace and Xlibris Most Positive Reviews

Top rated reviews
5

My book has been interfered with and I want to talk with someone about publishing it.

5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

CreateSpace and Xlibris Most Critical Reviews

Lowest rated reviews
No votes
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

CreateSpace and Xlibris Latest Reviews

Recent published reviews
5

can't login..dont have access to email no longer and can't remember password.. need to reset login info. please...

Read all 7 reviews
4.5

I have nothing but GOOD things to say about Xlibris but unfortunately I will be canceling with them. please contact me...

Read all 516 reviews

CreateSpace and Xlibris Products and Services

Most reviewed product and services
  • Createspace Account (1 review)
  • Xlibris Publishing Service (297 reviews)
  • Xlibris Customer Care (44 reviews)
  • Xlibris Book (25 reviews)