PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Z Gallerie as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Z Gallerie

Crate And Barrel and Z Gallerie Overview

Total reviews
69
288
Company responses
0
0
Issues resolved
4
1

Z Gallerie was first mentioned on PissedConsumer on Oct 16, 2008 and since then this brand received 288 reviews. It is 219 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Z Gallerie customer service.

Crate And Barrel and Z Gallerie Consumer Ratings

Rank
249 out of 2124 in Furniture and Decor category
308 out of 2124 in Furniture and Decor category
Customer service
242 in category
311 in category
Staff
211 in category
297 in category
Product or Service Quality
170 in category
210 in category

According to consumer ratings and reviews, Crate And Barrel ranks 59 points higher in the Furniture and Decor category than Z Gallerie. People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 353 points higher than the worst rated brand in this category. At the same time, Z Gallerie was rated 1.1 stars for Customer service criterion in this category and it is 284 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Crate And Barrel has a higher rating than Z Gallerie. Regarding Product or Service Quality criterion, consumers gave Crate And Barrel 1.9 stars and it is 71% greater than other in category. Z Gallerie however was rated 1.7 stars and it is 65% greater than other in category.

Crate And Barrel and Z Gallerie Rating Details

Customer service
1.3 (35 reviews)
1.1 (138 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

I ordered chairs and bar stools 14 weeks ago and still nobody at ZGallerie customer service can even give me an idea of when my items will ship. I've been on hold for over 20 minutes only to get zero answers from them. They said that there was an issue with "one of the items" but she couldn't tell...

Kelley B
Staff
1.9 (28 reviews)
1.5 (115 reviews)
Reviewer's quote

Crate and Barrel chooses to cut corners and don't hire enough staff to handle customer calls efficiently and don't care whether their customers are inconvenienced. I must be insane to keep placing orders with Crate and Barrel and expect something different. Hmm I'm not insane, so I think I'll just...

Arriel

...The staff at thier headquarters in CA are incompetent idiots. The item I ordered was delivered to the wrong address, an address I NEVER gave them. Just stupid...

PissedConsumer1272121
Product or Service Quality
1.9 (28 reviews)
1.7 (108 reviews)
Reviewer's quote

We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over...

Beth Y

Headboard delivered damaged4 month s later still waiting on headboard

PissedConsumer1693680

Crate And Barrel and Z Gallerie Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Display in store
  • Store merchandising
  • Shopping in the store
Cons
  • Horrible customer service
  • Long delays
  • Regret decision
  • Customer service
  • Problem resolution
  • Awful costumer service

Crate And Barrel and Z Gallerie Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

5

We had amazing service at zgallerie in the University Town Center of Sarasota, Florida. Melanie was extremly nice and...

Crate And Barrel and Z Gallerie Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

1

Horrible customer service thanks to Mary who hung the phone up because she had customers in the store after I spent...

Crate And Barrel and Z Gallerie Latest Reviews

Recent published reviews
2.5

I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining...

Read all 69 reviews
1

I ordered chairs and bar stools 14 weeks ago and still nobody at ZGallerie customer service can even give me an idea of...

Read all 288 reviews

Crate And Barrel and Z Gallerie Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Z Gallerie Customer Care (52 reviews)
  • Z Gallerie Shipping Service (34 reviews)
  • Z Gallerie Sofa (31 reviews)