PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Z Gallerie as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Z Gallerie

Crate And Barrel and Z Gallerie Overview

Total reviews
75
309
Company responses
0
0
Issues resolved
4
2

Crate And Barrel and Z Gallerie Consumer Ratings

Rank
273 out of 1511 in Furniture and Decor category
347 out of 1511 in Furniture and Decor category
Customer service
237 in category
333 in category
Value for money
224 in category
251 in category
Reliability
181 in category
274 in category
Product or Service Quality
196 in category
234 in category

Crate And Barrel and Z Gallerie Rating Details

Customer service
1.4 (38 reviews)
1.1 (146 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

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WORST CUSTOMER SERVICE EXPERIENCE EVER. I bought artwork from them, which was supposed to come as a SET OF 2. Only one of the pieces was shipped...

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Value for money
1.9 (31 reviews)
1.8 (100 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

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... my sofa and the said that was delayed and were uncertain on a delivery date, so I asked to cancel my order, they refused and threat that I would have lost my money if the order was going to be canceled. At the end of June I called again as we were going into the 16 weeks from the order, again no certain date for delivery and again I attempt to cancel the order, with the same ...

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Reliability
1.5 (30 reviews)
1.2 (121 reviews)
Reviewer's quote

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements.Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug.In beginning June, after the furniture had been...

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I called about a coupon code I couldnt get to work and got Andre on the phone a supervisor who had me on the phone for 1 hour being rude and disrespectful he never assisted me I called and called and couldnt get any one to help me process my order.

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Product or Service Quality
1.8 (30 reviews)
1.6 (112 reviews)
Reviewer's quote

...Their customer service is the worst I've ever experienced..

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...They are hateful and do not have any kind of customer service. I will NEVER order from them again or buy from their store. Word of mouth makes business like this go under often...

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Crate And Barrel and Z Gallerie Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Display in store
  • Store merchandising
  • Style of furniture
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Customer service
  • Lack in customer service
  • Problem resolution

Crate And Barrel and Z Gallerie Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

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5

We had amazing service at zgallerie in the University Town Center of Sarasota, Florida. Melanie was extremly nice and...

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3.7

Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, cha...

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4.5

Wow, based on this site, i havent bought anything and probably wont in the near future. Im staying away from z...

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Crate And Barrel and Z Gallerie Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

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1

Horrible customer service thanks to Mary who hung the phone up because she had customers in the store after I spent...

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1

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No...

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1

Do not get scammed into getting the card in hopes of racking up rewards points. I spent over $4000 on furniture and...

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Crate And Barrel and Z Gallerie Latest Reviews

Recent published reviews
No votes

Hello.
I got the items today.
I got damaged items.
2Swoop bowl(small) and 2bistro 10" low bowls are broken.
I am trying to c...

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1

WORST CUSTOMER SERVICE EXPERIENCE EVER.
I bought artwork from them, which was supposed to come as a SET OF 2. Only one of...

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No votes

Hello.
I got the items today.
I got damaged items.
Swoop bowl(small) and bistro 10" low bowls are broken.
I am trying to con...

Read full review
1

I called about a coupon code I couldnt get to work and got Andre on the phone a supervisor who had me on the phone for...

Read full review

Crate And Barrel and Z Gallerie Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Shipping Service (8 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Z Gallerie Customer Care (54 reviews)
  • Z Gallerie Shipping Service (35 reviews)
  • Z Gallerie Sofa (33 reviews)