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West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 43 COMPANY RESPONSES
  • 552 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $930 AVERAGE LOSS
1.9
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality5
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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 49 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Sofa in store 1
  • Sofa before it frayed 1
  • Products 1
  • Product design salespeople at store 1
  • Jessica 1

Customers don't like

  • Horrible customer service7
  • Long delays4
  • Affect on my time4
  • Regret decision3
  • Incorrect information2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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