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West Elm

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 34 COMPANY RESPONSES
  • 519 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $927 AVERAGE LOSS
2.0
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Design aesthetic 9
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service25
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response6
  • Delivery and product quality5
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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.9
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Sofa in store 1
  • Sofa before it frayed 1
  • Products 1
  • Product design salespeople at store 1
  • Jessica 1

Customers don't like

  • Long delays3
  • Affect on my time3
  • Regret decision2
  • Quality1
  • Management1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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