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Crate and Barrel vs West Elm
Crate and Barrel vs West Elm
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Crate and Barrel and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Crate and Barrel and West Elm Overview
Total reviews |
119
|
802
|
Company responses |
0 |
57 |
Issues resolved |
4 |
16 |
Crate and Barrel and West Elm Consumer Ratings
Rank
346
out of 2270 in Furniture and Decor category
396
out of 2270 in Furniture and Decor category
Customer service
314
in category
438
in category
Reliability
298
in category
423
in category
Exchange, Refund and Cancellation Policy
229
in category
349
in category
Value for money
314
in category
433
in category
Crate and Barrel and West Elm Rating Details
Reviewer's quote
...Not only their products are over priced but also the customer service is REALLY POOR. I have bought a couch to order it was suppose to be ready in approximately 45 days BUT the company keeps postponing the delivery. Now I have to wait 2 more months and there is no guarantee...
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...Over a month later, never got the brackets and customer service refuses to help. Ive called customer service nearly 10 times and have been told to just keep waiting with no ETA. Infuriating!!!..
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Reviewer's quote
I placed an order online in early December. I never received a confirmation email but you charged my credit card. Three weeks later I have not received my order nor have been able to track it.
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I bought something for my friend as a gift and left the gift note when placing the order. However, the gift note wasn't included in the package, so I reached out to customer service and asked "Is there any compensation that you could offer?" since other merchants have offered discounts for the same...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
...3) The return policy is very lenient. CB will send replacements for just about everything at no cost to you. Even furniture...
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First, a damaged sofa arrived, and after much ado, they agreed to exchange it. Months rolled by without a peep from them, until they casually informed me that the sofa I ordered is mysteriously unavailable despite it still being offered online. Hours of my life vanished into the abyss of their...
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Reviewer's quote
Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...
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...I'm not even sure if we'll get the money back after reading all these horrible reviews. We'll never shop there again..
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Crate and Barrel and West Elm Pros and Cons
Pros
- Products
- Great design
- Discount offered
- Design
- Design aesthetic
- Style and design
Cons
- Horrible customer service
- Regret decision
- Long delays
- Customer service
- Lack of action to fix the problem
- Customer service response
Crate and Barrel and West Elm Most Positive Reviews
Top rated reviews
Something with payment . I didnt see emsil until sfyer 48 hours.
Customer service very helpful .
I didnt have sn issue . D...
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Compre una mercancia el 9 de febrero por online ya q west elm no esta en Puerto Rico, y Ups me la estuvo posponiendo en...
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I had placed the order with the intention of picking it up. I live in WI and my store is in Geneva, IL. I frequently go...
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We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...
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Crate and Barrel and West Elm Most Critical Reviews
Lowest rated reviews
I read other purchasing customers complaints
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Paid for white glove delivery of a sofa. The delivery team didnt have the right brackets to assemble the sofa but...
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The only reason I'm writing this review is to let people know how terrible this company is. Not only their products are...
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The fabric by the yard in the Herringbone Print, Platinum Item #691**** is advertised as "up the bolt" (meaning that...
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Crate and Barrel and West Elm Latest Reviews
Recent published reviews
I placed an order online in early December. I never received a confirmation email but you charged my credit card. Three...
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I bought something for my friend as a gift and left the gift note when placing the order. However, the gift note wasn't...
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I have been trying to call Crate and Barell for days and it is always busy.
I tried the text message customer service and...
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Ordered three drapery rods: two have incomplete parts, one has damaged thread for finial. Two month later - only two rep...
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How would you compare Crate and Barrel vs West Elm?
Customer service in the United States, which used to be generally reliable, in now generally awful. The bigger the company, the worse.
Similar.
Product or Service Quality
Similar
I have something else to compare
I do not at this time.