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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 34 TOTAL REVIEWS
  • $18K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Jessica 1
  • Product design salespeople at store 1
  • Products 1
  • Sofa before it frayed 1
  • Sofa in store 1

Customers don't like

  • Long delays3
  • Affect on my time3
  • Horrible customer service2
  • Regret decision2
  • Quality1
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West Elm

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 480 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $877 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service20
  • Lack of action to fix the problem8
  • Customer service response6
  • Late delivery6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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