PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

West Elm

West Elm

Has Verified Representatives
2.0
Crate And Barrel
West Elm

Crate And Barrel and West Elm Overview

Total reviews
75
657
Company responses
0
57
Issues resolved
4
15

Crate And Barrel and West Elm Consumer Ratings

Rank
269 out of 1492 in Furniture and Decor category
228 out of 1492 in Furniture and Decor category
Customer service
230 in category
272 in category
Value for money
218 in category
231 in category
Reliability
176 in category
247 in category
Product or Service Quality
193 in category
196 in category

Crate And Barrel and West Elm Rating Details

Customer service
1.4 (38 reviews)
1.3 (311 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

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Customer service at one point tried to tell me that regardless of where the couch is, they cannot deliver it anyway because of this lockdown. However as of today, the lockdown is lifted and furniture delivery has resumed, but the couch is still nowhere to be seen, and no one at west elm seems to...

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Value for money
1.9 (31 reviews)
1.8 (209 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

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...This is not a mistake made by me-it was not in clearance not marked clearance but the receipt in small print shows it is non-returnable but they already had my money at that point!!!! I will NEVER shop with them AGAIN!!..

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Reliability
1.5 (30 reviews)
1.3 (268 reviews)
Reviewer's quote

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements.Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug.In beginning June, after the furniture had been...

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Office chair less than a year. They ordered a new one, it got canceled, they ordered another one and now they say it IS ON BACK ORDER UNTIL OCTOBER AND WEBSITE HAS CHAIR ON SALE AND SAYS READY TO SHIP AT THE END OF AUGUST. IF I want a refund I can't take it back to the store I purchased it from....

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Product or Service Quality
1.8 (30 reviews)
1.8 (235 reviews)
Reviewer's quote

...Their customer service is the worst I've ever experienced..

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...Horrible customer service. I have purchased quite a bit in the past but will likely cancel my account after this ordeal..

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Crate And Barrel and West Elm Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Design aesthetic
  • Design
  • Style and design
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Crate And Barrel and West Elm Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

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4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

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3.7

Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, cha...

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4.6

We ordered an organic cotton duvet cover for our queen sized bed, and when it came in the mail the tags said that it...

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Crate And Barrel and West Elm Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

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1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

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1

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No...

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1

I ordered a sectional sofa on August 3, 2014. I ordered the specific color and style because it was supposed to be...

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Crate And Barrel and West Elm Latest Reviews

Recent published reviews
No votes

Hello.
I got the items today.
I got damaged items.
2Swoop bowl(small) and 2bistro 10" low bowls are broken.
I am trying to c...

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1

Office chair less than a year. They ordered a new one, it got canceled, they ordered another one and now they say it IS...

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No votes

Hello.
I got the items today.
I got damaged items.
Swoop bowl(small) and bistro 10" low bowls are broken.
I am trying to con...

Read full review
1

I ordered a loft sectional on January 4th. It is made to order, so the eta for delivery was feb 16-March 4th (as eta...

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Crate And Barrel and West Elm Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Shipping Service (8 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • West Elm Delivery Service (90 reviews)
  • West Elm Customer Care (71 reviews)
  • West Elm Sofa (61 reviews)