PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

West Elm

West Elm

Has verified representatives
1.9
Crate And Barrel
West Elm

Crate And Barrel and West Elm Overview

Total reviews
71
647
Company responses
0
57
Issues resolved
4
15

West Elm was first mentioned on PissedConsumer on Oct 4, 2009 and since then this brand received 647 reviews. It is 576 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with West Elm customer service.

Crate And Barrel and West Elm Consumer Ratings

Rank
248 out of 1895 in Furniture and Decor category
241 out of 1895 in Furniture and Decor category
Customer service
253 in category
265 in category
Value for money
214 in category
229 in category
Website
207 in category
143 in category

According to consumer ratings and reviews, West Elm ranks 7 points higher in the Furniture and Decor category than Crate And Barrel. People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 351 points higher than the worst rated brand in this category. At the same time, West Elm was rated 1.3 stars for Customer service criterion in this category and it is 339 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Crate And Barrel has a higher rating than West Elm. Regarding Website criterion, consumers gave Crate And Barrel 2.3 stars and it is 66% greater than other in category. West Elm however was rated 2.8 stars and it is 76% greater than other in category.

Crate And Barrel and West Elm Rating Details

Customer service
1.3 (37 reviews)
1.3 (303 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

...AND CHARGE ME EXTRA to do it!! Oh , I forgot to mention that the rug and pad shipped separately so I will incur another $25 charge!!! Total in this debacle $113 wasted on a company that is not Customer Oriented at all!!! Never again, I am through with West Elm. Worst rude customer service!!!..

Kimberly D
Value for money
1.9 (30 reviews)
1.8 (202 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

Mike G

...I'm glad I didn't get the console, rather spend my money elsewhere..

Rebecca S
Website
2.3 (29 reviews)
2.8 (233 reviews)
Reviewer's quote

...The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them we realized that the chairs are exactly the same, but the piping around the seat back is a totally different color! Same name..

PissedConsumer844593

...If you don’t have something available to ship out don’t even out it on your website. Didn’t even say it was backordered on the website..

Baily B

Crate And Barrel and West Elm Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Design aesthetic
  • Design
  • Style and design
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Crate And Barrel and West Elm Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

Crate And Barrel and West Elm Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

Crate And Barrel and West Elm Latest Reviews

Recent published reviews
3

I ordered a new bed set for my grandson for his birthday and paid for in-home delivery and setup. Well, they delivered...

Read all 71 reviews
3.5

Weve had our West Elm sofa for just three months and it gets very little use. So I was shocked to realize the fabric is...

Read all 647 reviews

Crate And Barrel and West Elm Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • West Elm Delivery Service (90 reviews)
  • West Elm Customer Care (70 reviews)
  • West Elm Sofa (61 reviews)