PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate and Barrel and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate and Barrel
West Elm

Crate and Barrel and West Elm Overview

Total reviews 119 802
Company responses 0 57
Issues resolved 4 16

Crate and Barrel and West Elm Consumer Ratings

Rank
346 out of 2270 in Furniture and Decor category
396 out of 2270 in Furniture and Decor category
Customer service
314 in category
438 in category
Reliability
298 in category
423 in category
Exchange, Refund and Cancellation Policy
229 in category
349 in category
Value for money
314 in category
433 in category

Crate and Barrel and West Elm Rating Details

Customer service
1.5
(54 reviews)
1.3
(405 reviews)
Reviewer's quote

...Not only their products are over priced but also the customer service is REALLY POOR. I have bought a couch to order it was suppose to be ready in approximately 45 days BUT the company keeps postponing the delivery. Now I have to wait 2 more months and there is no guarantee...

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...Over a month later, never got the brackets and customer service refuses to help. Ive called customer service nearly 10 times and have been told to just keep waiting with no ETA. Infuriating!!!..

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Reliability
1.6
(45 reviews)
1.3
(348 reviews)
Reviewer's quote

I placed an order online in early December. I never received a confirmation email but you charged my credit card. Three weeks later I have not received my order nor have been able to track it.

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I bought something for my friend as a gift and left the gift note when placing the order. However, the gift note wasn't included in the package, so I reached out to customer service and asked "Is there any compensation that you could offer?" since other merchants have offered discounts for the same...

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Exchange, Refund and Cancellation Policy
1.8
(43 reviews)
1.4
(306 reviews)
Reviewer's quote

...3) The return policy is very lenient. CB will send replacements for just about everything at no cost to you. Even furniture...

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First, a damaged sofa arrived, and after much ado, they agreed to exchange it. Months rolled by without a peep from them, until they casually informed me that the sofa I ordered is mysteriously unavailable despite it still being offered online. Hours of my life vanished into the abyss of their...

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Value for money
2
(42 reviews)
1.7
(281 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

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...I'm not even sure if we'll get the money back after reading all these horrible reviews. We'll never shop there again..

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Crate and Barrel and West Elm Pros and Cons

Pros
  • Products
  • Great design
  • Discount offered
  • Design
  • Design aesthetic
  • Style and design
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Crate and Barrel and West Elm Most Positive Reviews

Top rated reviews
5

Something with payment . I didnt see emsil until sfyer 48 hours.
Customer service very helpful .
I didnt have sn issue . D...

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5

Compre una mercancia el 9 de febrero por online ya q west elm no esta en Puerto Rico, y Ups me la estuvo posponiendo en...

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4.7

I had placed the order with the intention of picking it up. I live in WI and my store is in Geneva, IL. I frequently go...

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4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

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Crate and Barrel and West Elm Most Critical Reviews

Lowest rated reviews
1

I read other purchasing customers complaints

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1

Paid for white glove delivery of a sofa. The delivery team didnt have the right brackets to assemble the sofa but...

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1

The only reason I'm writing this review is to let people know how terrible this company is. Not only their products are...

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1

The fabric by the yard in the Herringbone Print, Platinum Item #691**** is advertised as "up the bolt" (meaning that...

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Crate and Barrel and West Elm Latest Reviews

Recent published reviews
2.7

I placed an order online in early December. I never received a confirmation email but you charged my credit card. Three...

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1

I bought something for my friend as a gift and left the gift note when placing the order. However, the gift note wasn't...

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1

I have been trying to call Crate and Barell for days and it is always busy.
I tried the text message customer service and...

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1.3

Ordered three drapery rods: two have incomplete parts, one has damaged thread for finial. Two month later - only two rep...

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