PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn and Crate And Barrel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn

Pottery Barn

Has Verified Representatives
1.8
Pottery Barn
Crate And Barrel

Pottery Barn and Crate And Barrel Overview

Total reviews
677
75
Company responses
49
0
Issues resolved
11
4

Pottery Barn and Crate And Barrel Consumer Ratings

Rank
285 out of 1482 in Furniture and Decor category
266 out of 1482 in Furniture and Decor category
Customer service
274 in category
230 in category
Exchange, Refund and Cancellation Policy
216 in category
139 in category
Product or Service Quality
215 in category
188 in category
Reliability
225 in category
177 in category

Pottery Barn and Crate And Barrel Rating Details

Customer service
1.3 (265 reviews)
1.4 (38 reviews)
Reviewer's quote

...We went into the store where we purchased the sectional and were told to contact customer service. They would be willing to help and look into it. We are going on 6 weeks now since we originally reached out...

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...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

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Exchange, Refund and Cancellation Policy
1.4 (205 reviews)
1.8 (29 reviews)
Reviewer's quote

...It is 10 days out of 30 days return policy. I need advice and help. Equipment is substandard for how it was described...

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...rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible...

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Product or Service Quality
1.7 (196 reviews)
1.8 (30 reviews)
Reviewer's quote

I purchased flatware from PB and in less than 3 months the black finish became tarnished, making the product look like garbage. When I reached out, I was told they wouldn't do anything for me and lied about the problem in their communication by calling this a performance issue. I reached out again,...

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The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements. Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug. In beginning June, after the furniture had...

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Reliability
1.4 (192 reviews)
1.5 (30 reviews)
Reviewer's quote

I bought a very expensive outdoor patio dining set a year ago. It is kept in the shade and covered during the winter and hottest summer months. The chairs are already peeling and showing signs of wear. I was convinced that they were meant to last a very long time. And the best they could do for me...

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I ordered an item as a gift, then received and email that the high volume of orders had them backlogged and They couldn't guarantee delivery of a gift item on time so I canceled the order before it shipped. Several days later i got shipping notification so i called got transferred and lied to. The...

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Pottery Barn and Crate And Barrel Pros and Cons

Pros
  • Product
  • Furniture
  • Sales associates
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
Cons
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions
  • Horrible customer service
  • Regret decision
  • Long delays

Pottery Barn and Crate And Barrel Most Positive Reviews

Top rated reviews
5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

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4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

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5

I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality produ...

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3.7

Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, cha...

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Pottery Barn and Crate And Barrel Most Critical Reviews

Lowest rated reviews
1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

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1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

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1

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't...

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1

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No...

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Pottery Barn and Crate And Barrel Latest Reviews

Recent published reviews
No votes

Recliner at received for Christmas doesn't start reclined
Need to know how to fix the retention .

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No votes

Hello.
I got the items today.
I got damaged items.
2Swoop bowl(small) and 2bistro 10" low bowls are broken.
I am trying to c...

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1

Rods sag
Finials will not fit
Wrong size rings
Phone on permanent hold for customer service.
I have professional at house to...

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No votes

Hello.
I got the items today.
I got damaged items.
Swoop bowl(small) and bistro 10" low bowls are broken.
I am trying to con...

Read full review

Pottery Barn and Crate And Barrel Products and Services

Most reviewed product and services
  • Pottery Barn Customer Care (67 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (55 reviews)
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Shipping Service (8 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)