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Pottery Barn

Furniture and Decor
Has verified representatives
  • 6 ISSUES RESOLVED
  • 15 COMPANY RESPONSES
  • 473 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service19
  • Bad quality6
  • Incompetent people5
  • Delivery service3
  • Lack of communication3
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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 35 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Jessica 1
  • Product design salespeople at store 1
  • Products 1
  • Sofa before it frayed 1
  • Sofa in store 1

Customers don't like

  • Affect on my time3
  • Long delays3
  • Regret decision2
  • Management1
  • Quality1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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