PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn

Pottery Barn

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Crate And Barrel
Pottery Barn

Crate And Barrel and Pottery Barn Overview

Total reviews
Company responses
Issues resolved

Pottery Barn was first mentioned on PissedConsumer on Aug 6, 2007 and since then this brand received 658 reviews. It is 589 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Pottery Barn customer service.

Crate And Barrel and Pottery Barn Consumer Ratings

250 out of 2125 in Furniture and Decor category
265 out of 2125 in Furniture and Decor category
Customer service
242 in category
261 in category
Product or Service Quality
170 in category
211 in category
Value for money
237 in category
242 in category

According to consumer ratings and reviews, Crate And Barrel ranks 15 points higher in the Furniture and Decor category than Pottery Barn. People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 352 points higher than the worst rated brand in this category. At the same time, Pottery Barn was rated 1.3 stars for Customer service criterion in this category and it is 333 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Crate And Barrel has a higher rating than Pottery Barn. Regarding Value for money criterion, consumers gave Crate And Barrel 1.8 stars and it is 60% greater than other in category. Pottery Barn however was rated 1.8 stars and it is 59% greater than other in category.

Crate And Barrel and Pottery Barn Rating Details

Customer service
1.3 (35 reviews)
1.3 (253 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

Below in quotes is what I wrote to customer service - I sent it to both WS and PB. It outlines well the issue. Which is still not complete...

Product or Service Quality
1.9 (28 reviews)
1.7 (184 reviews)
Reviewer's quote

We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over...

Beth Y

...No quality control, and to be honest, no sympathy from employees who will often hang up on your (claiming they are transferring you. ) Look elsewhere..

Value for money
1.8 (28 reviews)
1.8 (154 reviews)
Reviewer's quote

I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks.Two weeks after I ordered it, it had not shipped, so I called C&R. I was told the dresser would...

Marilyn M

We bought a Pearce upholstered sofa in 11/2017. Performance tweed desert. I was very specific on making sure the fabric would stand up over time. We paid $2499 for this sofa and I have bought better quality sofa's at Fred Meyers. The cushions do not hold their shape even after just a couple months....

Debbie D

Crate And Barrel and Pottery Barn Pros and Cons

  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Product
  • Furniture
  • Sales associates
  • Horrible customer service
  • Long delays
  • Regret decision
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Crate And Barrel and Pottery Barn Most Positive Reviews

Top rated reviews

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...


First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

Crate And Barrel and Pottery Barn Most Critical Reviews

Lowest rated reviews

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...


I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

Crate And Barrel and Pottery Barn Latest Reviews

Recent published reviews

I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining...

Read all 69 reviews

We gave PB a second attempt and ordered a large piece of furniture- a sectional at $5,000. Last year we had a bad...

Read all 658 reviews

Crate And Barrel and Pottery Barn Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Pottery Barn Customer Care (66 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (54 reviews)