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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Website
Staff
Reliability
Exchange, Refund and Cancellation Policy
  • Sofa in store 1
  • Sofa before it frayed 1
  • Products 1
  • Product design salespeople at store 1
  • Jessica 1

Customers don't like

  • Horrible customer service7
  • Long delays4
  • Affect on my time4
  • Regret decision3
  • Incorrect information2
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Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 38 COMPANY RESPONSES
  • 527 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.8
Customer service
Website
Staff
Reliability
Exchange, Refund and Cancellation Policy
  • Product 9
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service46
  • Unresponsive customer service6
  • Bad quality6
  • Incompetent people5
  • Lack of communication4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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