PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn

Pottery Barn

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Crate And Barrel
Pottery Barn

Crate And Barrel and Pottery Barn Overview

Total reviews
Company responses
Issues resolved

Pottery Barn was first mentioned on PissedConsumer on Aug 6, 2007 and since then this brand received 662 reviews. It is 591 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Pottery Barn customer service.

Crate And Barrel and Pottery Barn Consumer Ratings

249 out of 1894 in Furniture and Decor category
265 out of 1894 in Furniture and Decor category
Customer service
255 in category
264 in category
Value for money
216 in category
234 in category
163 in category
213 in category

According to consumer ratings and reviews, Crate And Barrel ranks 16 points higher in the Furniture and Decor category than Pottery Barn. People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 350 points higher than the worst rated brand in this category. At the same time, Pottery Barn was rated 1.3 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Crate And Barrel has a higher rating than Pottery Barn. Regarding Reliability criterion, consumers gave Crate And Barrel 1.5 stars and it is 73% greater than other in category. Pottery Barn however was rated 1.4 stars and it is 65% greater than other in category.

Crate And Barrel and Pottery Barn Rating Details

Customer service
1.3 (37 reviews)
1.3 (255 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

...Additionally, return policies are inflexible, and customer service is helpless and useless to these policies. it's a shame their products are so good and their ability to deliver or provide effective technology is so poor..

Value for money
1.9 (30 reviews)
1.8 (156 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

Mike G

...PB does not deserve your hard-earned money..

1.5 (29 reviews)
1.4 (182 reviews)
Reviewer's quote

I ordered an item as a gift, then received and email that the high volume of orders had them backlogged and They couldn't guarantee delivery of a gift item on time so I canceled the order before it shipped. Several days later i got shipping notification so i called got transferred and lied to. The...


Below in quotes is what I wrote to customer service - I sent it to both WS and PB. It outlines well the issue. Which is still not complete. As far as what is being referenced - on Sept 1, we went into one of the local stores and ordered a custom sectional and a chair both with leather to take...


Crate And Barrel and Pottery Barn Pros and Cons

  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Product
  • Furniture
  • Sales associates
  • Horrible customer service
  • Regret decision
  • Long delays
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Crate And Barrel and Pottery Barn Most Positive Reviews

Top rated reviews

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...


First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

Crate And Barrel and Pottery Barn Most Critical Reviews

Lowest rated reviews

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...


I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

Crate And Barrel and Pottery Barn Latest Reviews

Recent published reviews

I ordered a new bed set for my grandson for his birthday and paid for in-home delivery and setup. Well, they delivered...

Read all 71 reviews

Held my refund for no given reason and had I not called...who knows. Bad customer service.

Read all 662 reviews

Crate And Barrel and Pottery Barn Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Shipping Service (7 reviews)
  • Pottery Barn Customer Care (67 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (54 reviews)