PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Pottery Barn

Crate And Barrel and Pottery Barn Overview

Total reviews 82 706
Company responses 0 49
Issues resolved 4 11

Crate And Barrel and Pottery Barn Consumer Ratings

Rank
287 out of 1550 in Furniture and Decor category
307 out of 1550 in Furniture and Decor category
Customer service
253 in category
290 in category
Product or Service Quality
217 in category
247 in category
Reliability
206 in category
246 in category
Value for money
230 in category
259 in category

Crate And Barrel and Pottery Barn Rating Details

Customer service
1.4 (41 reviews)
1.3 (283 reviews)
Reviewer's quote

...Every time I tried to reach customer service, I was kept on hold for greater than 1. 5 hours. Leaving a message for them to call or text you doesn't work either...

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Customer service said that is just normal wear and tear and would not stand behind their product and suggested for me to take it to a repair company at my Expense! They did not care if I share my Experience with customer service on social media. I would not recommend purchasing outdoor products as...

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Product or Service Quality
1.8 (32 reviews)
1.7 (210 reviews)
Reviewer's quote

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements. Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug. In beginning June, after the furniture had...

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...NEVER AGAIN!!! Worst customer service ever! My credit card company is going to handle it. BEWARE!!!..

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Reliability
1.5 (32 reviews)
1.3 (207 reviews)
Reviewer's quote

I read other purchasing customers complaints

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Pottery Barn delivered two furniture items on November 7. While they were driving off my property they struck my entry gate, damaging it severely. I sent a message with photos to Pottery Barn Delivery and followed up with a phone call. They assured me that it would be contacted by the insurer, but...

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Value for money
1.9 (32 reviews)
1.8 (178 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

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...Do not waste your money. They do not stand behind their over priced products!..

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Crate And Barrel and Pottery Barn Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Product
  • Furniture
  • Sales associates
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Crate And Barrel and Pottery Barn Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

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5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

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3.7

Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, cha...

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5

I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality produ...

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Crate And Barrel and Pottery Barn Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

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1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

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1

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No...

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1

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't...

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Crate And Barrel and Pottery Barn Latest Reviews

Recent published reviews
1

I read other purchasing customers complaints

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No votes

I had cancelled the chair I just ordered then this morning the email was gone and Im wondering if she really cancelled...

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No votes

Tried to speak to someone about my account and could not get through.

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1

NOWe purchased an expensive couch with assurances that it would not be longer than 9 weeks for delivery. We made sure...

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Crate And Barrel and Pottery Barn Products and Services

Most reviewed product and services
  • Crate And Barrel Shipping Service (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Pottery Barn Delivery Service (61 reviews)
  • Pottery Barn Sofa (55 reviews)
  • Pottery Barn Shipping Service (53 reviews)