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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 31 TOTAL REVIEWS
  • $11.6K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Reliability
Diversity of Products or Services
  • Products 1
  • Sofa before it frayed 1
  • Sofa in store 1

Customers don't like

  • Long delays5
  • Affect on my time4
  • Regret decision4
  • Horrible customer service3
  • Quality1
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Lazboy

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 170 COMPANY RESPONSES
  • 705 TOTAL REVIEWS
  • $520K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Reliability
Diversity of Products or Services
  • Chair 4
  • That it once was a good brand 4
  • Recliner easy up down 4
  • Sales personnel 4
  • Store layout 3

Customers don't like

  • Not good quality26
  • Bad customer service20
  • Lack of warranty service8
  • Resolution of the problem8
  • Poor extended warranty7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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