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Crate And Barrel

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 47 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.8
Customer service
Website
Staff
Reliability
Exchange, Refund and Cancellation Policy
  • Sofa in store 1
  • Sofa before it frayed 1
  • Products 1
  • Product design salespeople at store 1
  • Jessica 1

Customers don't like

  • Horrible customer service7
  • Long delays4
  • Affect on my time4
  • Regret decision3
  • Incorrect information2
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Lazboy

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 330 COMPANY RESPONSES
  • 928 TOTAL REVIEWS
  • $680K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.4
Customer service
Website
Staff
Reliability
Exchange, Refund and Cancellation Policy
  • Chair 5
  • That it once was a good brand 4
  • Sales personnel 4
  • Recliner easy up down 4
  • Good delivery service 4

Customers don't like

  • Bad customer service28
  • Not good quality13
  • Resolution of the problem5
  • Do not stand by their product5
  • Poor extended warranty4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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