PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Ethan Allen

Crate And Barrel and Ethan Allen Overview

Total reviews
69
225
Company responses
0
0
Issues resolved
4
1

Ethan Allen was first mentioned on PissedConsumer on Jan 28, 2008 and since then this brand received 225 reviews. It is 156 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Ethan Allen customer service.

Crate And Barrel and Ethan Allen Consumer Ratings

Rank
249 out of 2124 in Furniture and Decor category
267 out of 2124 in Furniture and Decor category
Customer service
242 in category
208 in category
Value for money
237 in category
252 in category
Reliability
161 in category
151 in category

According to consumer ratings and reviews, Crate And Barrel ranks 18 points higher in the Furniture and Decor category than Ethan Allen. People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 353 points higher than the worst rated brand in this category. At the same time, Ethan Allen was rated 1.5 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Crate And Barrel has a higher rating than Ethan Allen. Regarding Reliability criterion, consumers gave Crate And Barrel 1.5 stars and it is 73% greater than other in category. Ethan Allen however was rated 1.6 stars and it is 75% greater than other in category.

Crate And Barrel and Ethan Allen Rating Details

Customer service
1.3 (35 reviews)
1.5 (30 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

Mertie
Value for money
1.8 (28 reviews)
1.7 (23 reviews)
Reviewer's quote

We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over...

Beth Y

I emailed them constantly demanding my money back from October till now they responded saying they refuse to refund me for the lamp blaming me for the defective faulty wiring (really) This place should be out of business I was robbed out of my hard earn money , Till now they have my money I don’t...

Caroline h
Reliability
1.5 (28 reviews)
1.6 (25 reviews)
Reviewer's quote

Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!

Devona W

We purchased a 2000$ table from these guys just over a year ago. HORRIBLE OVERALL EXPERIENCE. The finish on the table started coming off about 3-6 months after we got the table. Our sales person, Diane Hill, was the worst sales person I have ever worked with. /she was great right up until we needed...

Anthony C

Crate And Barrel and Ethan Allen Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Service provided while making the sale
  • Style
  • Delivery
Cons
  • Horrible customer service
  • Long delays
  • Regret decision
  • Poor customer service
  • Poor quality
  • Lack of accountablity

Crate And Barrel and Ethan Allen Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

Crate And Barrel and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

Crate And Barrel and Ethan Allen Latest Reviews

Recent published reviews
2.5

I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining...

Read all 69 reviews

I ordered a dining room set in May 3rd. Was told 6-8 weeks delivery, so I ordered it right away so I would have it by...

Read all 225 reviews

Crate And Barrel and Ethan Allen Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)