PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Ethan Allen

Crate And Barrel and Ethan Allen Overview

Total reviews
75
228
Company responses
0
0
Issues resolved
4
1

Crate And Barrel and Ethan Allen Consumer Ratings

Rank
273 out of 1511 in Furniture and Decor category
297 out of 1511 in Furniture and Decor category
Customer service
237 in category
233 in category
Value for money
224 in category
271 in category
Reliability
181 in category
176 in category
Product or Service Quality
196 in category
214 in category

Crate And Barrel and Ethan Allen Rating Details

Customer service
1.4 (38 reviews)
1.4 (32 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

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I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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Value for money
1.9 (31 reviews)
1.7 (24 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

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I emailed them constantly demanding my money back from October till now they responded saying they refuse to refund me for the lamp blaming me for the defective faulty wiring (really) This place should be out of business I was robbed out of my hard earn money , Till now they have my money I don’t...

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Reliability
1.5 (30 reviews)
1.5 (27 reviews)
Reviewer's quote

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements.Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug.In beginning June, after the furniture had been...

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Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather" peeled off the recliner arm! The material is also pulling at the nailhead seams. We are adults - no children - not a big family at all and the use is within normal use. Ethan...

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Product or Service Quality
1.8 (30 reviews)
1.7 (26 reviews)
Reviewer's quote

...Their customer service is the worst I've ever experienced..

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...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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Crate And Barrel and Ethan Allen Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Service provided while making the sale
  • Delivery
  • Style
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Poor customer service
  • Poor quality
  • Lack of accountablity

Crate And Barrel and Ethan Allen Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

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4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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3.7

Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, cha...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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Crate And Barrel and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

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1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No...

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1

Poor quality finish of ethan allen miller table

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Crate And Barrel and Ethan Allen Latest Reviews

Recent published reviews
No votes

Hello.
I got the items today.
I got damaged items.
2Swoop bowl(small) and 2bistro 10" low bowls are broken.
I am trying to c...

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1

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather"...

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No votes

Hello.
I got the items today.
I got damaged items.
Swoop bowl(small) and bistro 10" low bowls are broken.
I am trying to con...

Read full review
No votes

I'm waiting for someone to call me back from last week. They said they would get back to me in two days. I didn't here a...

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Crate And Barrel and Ethan Allen Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Shipping Service (8 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)