PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Crate And Barrel and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Ethan Allen was first mentioned on PissedConsumer on Jan 28, 2008 and since then this brand received 225 reviews. It is 156 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Ethan Allen customer service.
Crate And Barrel and Ethan Allen Consumer Ratings
Rank
249
out of 2124 in Furniture and Decor category
267
out of 2124 in Furniture and Decor category
Customer service
242
in category
208
in category
Value for money
237
in category
252
in category
Reliability
161
in category
151
in category
According to consumer ratings and reviews, Crate And Barrel ranks 18 points higher in the Furniture and Decor category than Ethan Allen.
People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 353 points higher than the worst rated brand in this category.
At the same time, Ethan Allen was rated 1.5 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category.
If we look at Value for money criterion, than we see that Crate And Barrel has a higher rating than Ethan Allen.
Regarding Reliability criterion, consumers gave Crate And Barrel 1.5 stars and it is 73% greater than other in category.
Ethan Allen however was rated 1.6 stars and it is 75% greater than other in category.
Crate And Barrel and Ethan Allen Rating Details
Customer service
1.3 (35 reviews)
1.5 (30 reviews)
Reviewer's quote
...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...
michele c
...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...
Mertie
Value for money
1.8 (28 reviews)
1.7 (23 reviews)
Reviewer's quote
We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over...
Beth Y
I emailed them constantly demanding my money back from October till now they responded saying they refuse to refund me for the lamp blaming me for the defective faulty wiring (really) This place should be out of business I was robbed out of my hard earn money , Till now they have my money I don’t...
Caroline h
Reliability
1.5 (28 reviews)
1.6 (25 reviews)
Reviewer's quote
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
Devona W
We purchased a 2000$ table from these guys just over a year ago. HORRIBLE OVERALL EXPERIENCE. The finish on the table started coming off about 3-6 months after we got the table. Our sales person, Diane Hill, was the worst sales person I have ever worked with. /she was great right up until we needed...
Anthony C
Crate And Barrel and Ethan Allen Pros and Cons
Pros
Sofa in store
Sofa before it frayed
Sleek and modern style
Service provided while making the sale
Style
Delivery
Cons
Horrible customer service
Long delays
Regret decision
Poor customer service
Poor quality
Lack of accountablity
Crate And Barrel and Ethan Allen Most Positive Reviews
Top rated reviews
4.3
I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...
How would you compare Crate And Barrel vs Ethan Allen?