PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Craigslist and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Craigslist
Thumbtack

Craigslist and Thumbtack Overview

Total reviews 1874 3034
Company responses 0 0
Issues resolved 2 6

Craigslist and Thumbtack Consumer Ratings

Rank
38 out of 709 in Advertising category
72 out of 325 in Auctions and Marketplaces category
Customer service
24 in category
41 in category
Website
29 in category
65 in category
Product or Service Quality
20 in category
67 in category
Diversity of Products or Services
21 in category
92 in category

Craigslist and Thumbtack Rating Details

Customer service
1.4 (436 reviews)
1.8 (1194 reviews)
Reviewer's quote

You have terrible customer service. This was days ago. No thanks to you I figured it out...

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...So I am currently paid 160$ for $100 worth of work and no means of contacting anyone in customer service..

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Website
2.1 (390 reviews)
2.2 (1082 reviews)
Reviewer's quote

...contact craigslist administrators they have no way to get ahold of anyone to delete the post and everything has to be done through different areas of their website and you never get to talk directly to a person which is frustrating and makes the whole process really slow. I have been trying to get this post deleted for 3 days...

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...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

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Product or Service Quality
1.8 (343 reviews)
1.8 (1060 reviews)
Reviewer's quote

I have tried posting puppies that we need rehomed and every single time I post it is flagged! For no valid reason at all! I have called customer service, emailed customer service, contacted the billing department to see if they could actually put me through to a helpful representative and have...

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...This seems very irresponsible, and I am very disappointed with the service..

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Diversity of Products or Services
2.2 (320 reviews)
2 (1005 reviews)
Reviewer's quote

...its so bad that he didnt even tell me his name but I have his number just Incase anyone ran into this number dont use his services he will talk to you nice like hes a real business man but deep down hes not be careful on Craigslist this is his number (516) 902-****..

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This is horrible cant speak to a person to resolve issues with a customer that failed to pay me for services..

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Craigslist and Thumbtack Pros and Cons

Pros
  • No help
  • Will wait and see
  • It is very confusing
  • Concept
  • Idea
  • Customer service
Cons
  • Customer service
  • No human for customer service
  • No help
  • Lost money
  • No accountability
  • Customer service

Craigslist and Thumbtack Most Positive Reviews

Top rated reviews
5

Horrible babysitter. Green bay and east depere area. Beware. Camilla campen is her name. Seems nice and she's cheap. I...

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

I clean houses. I posted an ad on Craigslist. I got some nut who needs a physio therapist, and didn't want to pay one....

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Craigslist and Thumbtack Most Critical Reviews

Lowest rated reviews
1

I posted an ad in the personals on craigslist seeking a female companion. Immediately some guy starts sending me in my...

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

My boyfriend and I decided that we wanted a male pug puppy, so we began to look on Craigslist, we found a woman who was...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Craigslist and Thumbtack Latest Reviews

Recent published reviews
2.4

I had put my ad on craigslist and found out when I looked up the ad it was not there. I saw it on the site for sale by...

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1

Activated my account Please activate in my account is this deactivate

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2.3

I am doing research online and do not believe that my questions violate any craigslist policies. I have not been...

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1

I hired a handiman to install a gas wall oven in my house through Thumbtack. All of our correspondence prior to the inst...

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Craigslist and Thumbtack Products and Services

Most reviewed product and services
  • Craigslist Advertisement (329 reviews)
  • Craigslist Marketplace (80 reviews)
  • Craigslist Profile (17 reviews)
  • Thumbtack Leads (671 reviews)
  • Thumbtack Bidding (129 reviews)
  • Thumbtack Review Listing (42 reviews)