PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Craigslist and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Craigslist
Thumbtack

Craigslist and Thumbtack Overview

Total reviews
1613
3003
Company responses
0
0
Issues resolved
2
6

Craigslist and Thumbtack Consumer Ratings

Rank
33 out of 740 in Advertising category
69 out of 302 in Auctions and Marketplaces category
Customer service
23 in category
34 in category
Website
32 in category
57 in category
Product or Service Quality
17 in category
58 in category
Diversity of Products or Services
22 in category
78 in category

Craigslist and Thumbtack Rating Details

Customer service
1.5 (352 reviews)
1.8 (1164 reviews)
Reviewer's quote

So I went to Walgreens and Dollar general and loaded the cards was $1,600 dollars and then I called eBay customer service with the number that they emailed me with the contract They asked me for the numbers on the cards and I did I gave them the numbers off the cards . They said thank you and that...

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the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Website
2.2 (303 reviews)
2.2 (1050 reviews)
Reviewer's quote

...You will go out of business since you refuse to be available to help people posting ads and you allow these criminals to continue defrauding people using your website..

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...The unsubscribe link only takes you to their website that has no link to unsubscribe. AVOID THIS SITE..

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Product or Service Quality
1.8 (263 reviews)
1.8 (1036 reviews)
Reviewer's quote

...I throughout the years have been posting ads for help wanted in the beginning it was free and then you jumped up to $25 now at $70 and you have no customer service access to speak to someone you keep re-directing so that we can never talk to you!! why are you not a company or a business when people are looking for me I have a...

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Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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Diversity of Products or Services
2.2 (253 reviews)
2.1 (974 reviews)
Reviewer's quote

Craigslist is discriminating against all my posts and services , while they continue to keep postings up that are in the same category and services as myself . Im beyond sick of it and need to seek legal advise about this , Im completely over the prejudice and Discrimination. It has to stop..

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Initially Thumbtack would allow you to review people in need of your services. Then you buy credits at a dollar rate per credit, so you could contact the prospective client. They changed their structure without notice to me, and now charge when they deliver a lead, not allowing me to disseminate...

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Craigslist and Thumbtack Pros and Cons

Pros
  • No help
  • Will wait and see
  • It is very confusing
  • Concept
  • Idea
  • Customer service
Cons
  • Poor customer service
  • No human for customer service
  • No help
  • Lost money
  • No accountability
  • Customer service

Craigslist and Thumbtack Most Positive Reviews

Top rated reviews
5

Horrible babysitter. Green bay and east depere area. Beware. Camilla campen is her name. Seems nice and she's cheap. I...

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

I clean houses. I posted an ad on Craigslist. I got some nut who needs a physio therapist, and didn't want to pay one....

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Craigslist and Thumbtack Most Critical Reviews

Lowest rated reviews
1

I posted an ad in the personals on craigslist seeking a female companion. Immediately some guy starts sending me in my...

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

My boyfriend and I decided that we wanted a male pug puppy, so we began to look on Craigslist, we found a woman who was...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Craigslist and Thumbtack Latest Reviews

Recent published reviews
No votes

This is the second time that a Pat for a post and my car didnt show up on the list I want to know why

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No votes

Refund just took my money no jobs

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No votes

Trying to find out why they are deleting my items, cell phone, and camcorder.
Read your rules, including cl... &;; fo...

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1

I'm paying for unnecessary leads I'm not even doing any jobs I just opened the account up if it's going to steal money...

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Craigslist and Thumbtack Products and Services

Most reviewed product and services
  • Craigslist Advertisement (321 reviews)
  • Craigslist Account (121 reviews)
  • Craigslist Website (111 reviews)
  • Thumbtack Leads (660 reviews)
  • Thumbtack Customer Care (197 reviews)
  • Thumbtack Account (175 reviews)