PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Offerup and Craigslist as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Offerup
Offerup
1.9
Craigslist
Craigslist
1.9
Offerup
Craigslist

Offerup and Craigslist Overview

Total reviews 6611 2035
Company responses 0 0
Issues resolved 26 2

Offerup and Craigslist Consumer Ratings

Rank
80 out of 334 in Auctions and Marketplaces category
40 out of 646 in Advertising category
Customer service
80 in category
24 in category
Website
83 in category
31 in category
Product or Service Quality
57 in category
21 in category
Exchange, Refund and Cancellation Policy
46 in category
21 in category

Offerup and Craigslist Rating Details

Customer service
1.4 (2067 reviews)
1.4 (488 reviews)
Reviewer's quote

I'm trying to cancel free 3 day trial there are no way I can cancel right now not on app not online not on google store ?? Tried to call somehow I found a number but automated voice will just hang up I can not reach any customer service or anything is this scheme?????????..

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...When I call their customer service number the voice mail recording directs me to send an email. I have flagged the fraudulent post at least six times and still it remains active. What does it take to get their attention!!!..

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Website
2 (1920 reviews)
2.1 (433 reviews)
Reviewer's quote

...I cannot sell items on your website offer up..

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You guys let a psychotic girl take my info and my address, number etc and let it be posted to your website. Please take accountability for your own incompetence and take my info off of your website immediately. I have received calls, texts, and other forms of harassment...

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Product or Service Quality
1.9 (1726 reviews)
1.8 (379 reviews)
Reviewer's quote

...fix it at least refund my money and help some how get on to turn my debit card off refused everyone is having hard time right now I am the only one paying for service in didn't want to help i said I asked for the phone number he refused and I told him hey can you just let talk to the manager I am trying to get my debit card from being again and a refund until we figure what to do he refused and then I was never rude with them im trying to fix my account so some one else and he both started to email at the Top they put pissed off customer even though I disrespectful with them and they thought was funny and it is sad like worse customer service every and then they kept emailing over and over it was saying ...

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...I have tried calling and keep getting put to an answer service that will not let you record. I am pisted. No one will help or even talk to you...

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Exchange, Refund and Cancellation Policy
1.7 (1694 reviews)
1.8 (329 reviews)
Reviewer's quote

so email them and I told him I have tried all stuff can you call me because I can't log on of i can't figure out the problem I might get a refund and ya'll. Might have to go in there for me and deactivate it until I can figure out what the problem is he reused to give number and i am contact u...

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...I would like it ran again or please refund my $5 Thank You Very much Ron Osgood..

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Offerup and Craigslist Pros and Cons

Pros
  • Easy to use
  • Easy to sell and buy
  • Free listings
  • No help
  • Will wait and see
  • It is very confusing
Cons
  • Customer service
  • No customer service
  • No response
  • Customer service
  • No human for customer service
  • Non - existent support

Offerup and Craigslist Most Positive Reviews

Top rated reviews
5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

Horrible babysitter. Green bay and east depere area. Beware. Camilla campen is her name. Seems nice and she's cheap. I...

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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5

I clean houses. I posted an ad on Craigslist. I got some nut who needs a physio therapist, and didn't want to pay one....

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Offerup and Craigslist Most Critical Reviews

Lowest rated reviews
1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

I posted an ad in the personals on craigslist seeking a female companion. Immediately some guy starts sending me in my...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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1

My boyfriend and I decided that we wanted a male pug puppy, so we began to look on Craigslist, we found a woman who was...

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Offerup and Craigslist Latest Reviews

Recent published reviews
No votes

Por que offer pide ingresar la lincencia y q ago sino tengo y no me permite enviar textos alos compradores

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No votes

Your secure system
To provide sellers phone number and email
Does not work for me for some reason its been like about two...

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1

I can't login to my account and I am being charged still 20 bucks and for over a month I have been trying to login and...

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No votes

My postings get remove
Need to. Know the reasons help page is hard to understand
Why post is remove
Many things but no spec...

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Offerup and Craigslist Products and Services

Most reviewed product and services
  • Offerup Profile (254 reviews)
  • Offerup Marketplace (249 reviews)
  • Offerup Shipping Service (239 reviews)
  • Craigslist Advertisement (341 reviews)
  • Craigslist Marketplace (84 reviews)
  • Craigslist Real Estate Advertisement (20 reviews)

How would you compare Offerup vs Craigslist?

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Post Comment
#1829040
Customer service
Offer up by far
Product or Service Quality
Offer up hands down
Reply
0 0
#1622469

OfferUp sucks! They removed me from selling my items saying that my fully licensed Master Replicas lightsabers were Replicas and they didn’t allow Replica items?

Master Replicas is a fully licensed and authorized company that makes as close as possible identical lightsabers from the movie. After arguing this point with there brain dead customer service they removed me from selling and over 100 items I had for sale and pending sale! On there site? Great Customer Care!

They can’t give u a real logical reason so they just ban you? Stay away from this site as I have found that about 65% for people don’t show at the agreed apon meeting to pick up or recive the items and there Customer Services are a joke!

Reply
0 0
#1546765

Personally I think it's safer to do transactions in person. Making Craigslist a better choice.

All this holding of your money and not knowing the buyer or seller leaves a gap for losing money or an item. I just sold an item on offer up and I am already encountering issues with the transaction. I don't like gambling when im selling my merchandise that I worked hard for. So be careful who you buy and sell from.

Use logic and common sense.

If somethings seems fishy back out. As im going through an issue with offer up as I type this...

Reply
0 0
#1343305

Offerup is VERY popular, infact since I learned about it a little less than a year ago, I see more traffic on it than on Craig's. That being said, going the way of more and more companies nowadays, there is NO way to contact them by phone.

If someone complains about you, they will just shut your account down and you cannot get it deactivated because the site is run by a bunch of children right out of high school that don't understand customer service, only following policies to the letter, conditioned by the only environment they've ever known, public school. Many good items, a bunch of scammers trying to get your email address, but a little common sense and you can *** them out.

I know it's free, but there are less and less companies out nowadays, they're all buying eachother up, and specifically free services like yahoo, Google, offerup, and the like, don't offer customer service, but they basically corner their respective market and make their revenue renting people's information out, and through ad revenue so they don't charge their customers anything, but don't really offer them anything either, so I'm not sure what gives them the right to cancel accounts without due-process, the opportunity to explain yourself or appeal your case, or any way to curry favor with anyone at the company. Shame how America is goin down the tubes so these companies can steal all our data, information, and money and give us nothing in return.

Reply
0 0
#1337039

I see them basically the same.

Reply
0 0

Compare Companies

Offerup Craigslist
Rating* 1.9 1.9
Total reviews 6611 2035
Company responses 0 0
Issues resolved 26 2