PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Craigslist and OfferUp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Craigslist
OfferUp

Craigslist and OfferUp Overview

Total reviews 5278 10590
Company responses 0 0
Issues resolved 16 62

Craigslist and OfferUp Consumer Ratings

Rank
45 out of 504 in Advertising category
155 out of 691 in Auctions and Marketplaces category
Customer service
45 in category
161 in category
Website
45 in category
146 in category
Product or Service Quality
34 in category
133 in category
Diversity of Products or Services
26 in category
132 in category

Craigslist and OfferUp Rating Details

Customer service
1.4
(1442 reviews)
1.4
(3373 reviews)
Reviewer's quote

There is no contact from customer service. I don't see that there is a customer service department. The process to fix a major problem has gone unresolved...

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...Please have your customer service to explain why the charge. Thank you. :happy:..

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Website
1.9
(1242 reviews)
1.9
(3052 reviews)
Reviewer's quote

Not good their phone system just loops the information for where to get help on their website. Upon going back to the website and clicking on the help at the bottom of page it sent me to a form to fill out. It's been over 24hrs and no response to the form only my waisted time on the site..

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...But any time there is any kind of issue they run AWAY and blame the customer! Plus they have NO customer service phone number or website services! So when theres crime it just HAPPENS and people get away with it! It is NOT OKAY. Dont use this app. Or website...

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Product or Service Quality
1.7
(1129 reviews)
1.8
(2760 reviews)
Reviewer's quote

...Poor customer service for Craigslist. I want a full explanation given for removal of my ad..

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They literally do not have any customer service! When you call the customer service phone number that you have to hunt down on Google, it is a voicemail telling you that they do not have customer service and that if you were a sheriff, you have to do this and that or the other..

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Diversity of Products or Services
2.1
(1036 reviews)
2.2
(2675 reviews)
Reviewer's quote

Most recently this guy has stolen all of my promotional olive tree photos, and yesterday he decided to steal all of my written description's of my olive tree products word-for-word and basically has stolen my entire C. L Ad's photos, vocabulary and all. TOTAL PLAGERISM It is not fair that I pay...

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They charged me for a subscription I didnt order, and trying to contact them I was transferred to other companies I didnt need to call just to be offered services I dont want..

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Craigslist and OfferUp Pros and Cons

Pros
  • No help
  • Free
  • Will wait and see
  • Easy to use
  • Easy to sell and buy
  • How easy it seems
Cons
  • Customer service
  • No human for customer service
  • Inability to reach customer service
  • Customer service
  • No customer service
  • Fraud no contact for customer support

Craigslist and OfferUp Most Positive Reviews

Top rated reviews
5

I've been trying to rehome a male and female puppy and every add I put up is deleted in a few minutes maybe I'm doing...

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5

When a buyer text me for an item listed i can't respond a message pop up stating to verify my account and when i put my...

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5

Remove add. I did not speak to a love operator. Not reachable. They wanted sex with me................

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5

He's Located In The Elizabeth Town Area In Pennsylvania A Guy In A Red Car Usually Drives Him to His Offerup Meetings...

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Craigslist and OfferUp Most Critical Reviews

Lowest rated reviews
1

Duluth/Superior is overrun by dealers posting as private owners, selling alcohol for months, reported and still allowed....

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1

Just 4 you to be aware. Cmon app brighten up, why cant you be more like craig list. They send messages too and then...

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1

I keep getting a text message saying that I have to buy messages about a motorcycle I'm selling I can't retrieve those...

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1

People on this site make offers then disappear. Or set up time to meet and dont show up.

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Craigslist and OfferUp Latest Reviews

Recent published reviews
1

Trying to get a question answered and getting shuffled around automated computer s! Been on phone for almost an hour...

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1

I canceled a payment and you still took it I canceled my payment why did you still take it they don't listen the still...

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3

I had posted my room for rent and was removed don't know why I'm trying to look for a roommate have seen other rooms...

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No votes

I am afraid that Lisa was removed unwillingly.
Please reinstate her as a seller and hopefully give me a chance for a posi...

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